Autocraft Hawaii - Kalihi

Zechariah Docktor

★★★★★

Edited 4 months ago

Kalihi Autocraft was the best service, very clean shop, and customer service is 1st class

HonoluluMoMx2

★★★★★

9 months ago

My son got into a fender bender and we used Autocraft to repair the damage. GEICO paid them directly thru check and I had to pay my deductible straight to them as well. They were quick to do the estimate (Wed), ordered the parts right away, the parts arrived the next day (Thurs), and they finished the car by Monday. EFFICIENT and EFFECTIVE ! The car looks brand new! NO CASH ACCEPTED. Credit cards will add 3% to your bill so use debit.

Mark Mateja

★★★★★

11 months ago

When our car sustained damage in a parking lot hit and run (smashed front headlight with damaged bumper, wheel and quarter panel), we asked friends for local body shop recommendations and called USAA. Another shop that friends had used wouldn’t take our case so USAA recommended some nearby options, and Autocraft Kalihi was one of them. The situation could not have worked out better! Mahina was wonderful in managing the repair from start to finish. A complimentary loaner vehicle was provided to us once it became available, and this was such an unexpected but much appreciated perk. The work done is fantastic and they really went above and beyond every step of the way. The repair took a bit longer than mainland expectations, but this was only because of the wait for Lexus parts to arrive on island and we were informed of this in advance — once they had what they needed things moved very quickly. I will wholeheartedly recommend Autocraft to anyone in need of body repair services, and will certainly be a repeat customer if the need arises. Mahalos to Mahina and the team at Autocraft Kalihi!

Mo Mumaw

★★★★★

2 years ago

This was my first experience dealing with an auto company to get our vehicle repaired after being rear ended. I am in my third trimester of pregnancy so everything was pretty stressful with the accident, luckily Autocraft made everything really easy and simple to follow and had the best times for car repair. The customer service was absolutely great they were so kind and helpful through this process. They gave lots of communication which was greatly appreciated. I highly recommend them and recommend them to others as well.

J T

★☆☆☆☆

a year ago

Scheduled an appointment for 11am, got a text confirmation. Soon as they got a call from insurance for rear end damage, they canceled my appointment. No real explanation for this cancelation but if you give up before you even try thats pretty lame.

Trisha Long

★★★★☆

2 years ago

Derick was friendly, thorough and professional, overall I enjoyed working with him. It took 3 weeks to get the estimate, which is partially due to starting at another location where they did not perform a thorough inspection. Insurance company declared my vehicle a total loss so I can't speak to repairs, but if I should need collision work in the future I would call Autocrafy Kalihi.

Craig K

★★★★★

6 years ago

Craig K. I brought my car to Auto Tech three times. They took care of everything that needed to be done. Like dealing with my Insurance Company, set up rent a car, gave me an estimate and gave me a time to bring in my car. I was given a time to bring in my car and told when it will be finished. Every time my car was finished on time. I couldn't tell where was damaged and the paint matched perfectly. The staff is friendly, polite and knowledgeable. I will definitely be bringing my car back.

Alicia Gonsowski

★☆☆☆☆

2 years ago

After my accident, I took my car to Autocraft because it was the top recommended shop referred by State Farm insurance. Upon arrival, customer service was great. They said they could take my car in. After about a week they told me they have to decline the job due to rust; which is completely fine because then I can take it to another shop. What AutoCraft did wrong was send the estimate to State Farm and request payment, communicating that the job was finished, accepting payment from State Farm, and also expecting the deductible to be paid when in reality my car has been sitting in my driveway untouched. THIS SHOP IS A FRAUD. On top of this, it took me several weeks to get my car into the next shop due to the fact that they made State Farm think that they are working on my car. This has made it very difficult for the next shop because they are still waiting for supplement approval and the fraudulent miscommunication with Autocraft has prolonged the process. The messed up part about this situation is that I’m not the only one!!! I hope more people read this and speak up about this because this is not acceptable.

Glad Cacay

★★★★★

2 years ago

I recently had my car serviced at AutoCraft Hawaii and had an amazing experience. I was particularly impressed with their excellent communication throughout the entire process. They kept me informed from the initial assessment of the repairs needed to the estimated time it would take to complete the repairs. This level of transparency gave me peace of mind and eliminated any uncertainties I had about the process. What truly set them apart was their commitment to customer satisfaction and safety. I expressed concern about my front bumper coming loose while driving, and they took immediate action by securing it temporarily to ensure my safety on the road. This level of care and attention to detail is something I truly appreciate. Additionally, they went above and beyond by washing and vacuuming my car, despite it not being a necessary part of the service. These small gestures make AutoCraft Hawaii stand out as a top-notch auto repair shop. In conclusion, AutoCraft Hawaii exceeded my expectations in every way possible. Their friendly and attentive staff, excellent communication, and commitment to going above and beyond for their customers make them my go-to choice for all my automotive needs. I highly recommend AutoCraft Hawaii to anyone looking for exceptional service and peace of mind when it comes to their vehicle.

Kaleo E

★☆☆☆☆

2 years ago

Aloha February 6th my vehicle was . On March 13th I took it into this repair shop through state form the shop repaired my vehicle and on the 20th told me my vehicle is ready to be picked up if I could give negative star for the fact that they did not take accountability for causing a problem to my vehicle I would recommend any future customers thinking about taking their vehicle here to make sure that they think twice because this shop is not taken accountability. The fact that they cause the problem after the repair was done they said my vehicle is working fine and they cannot find the problem for an electrical problem that they caused again to all future customers don't even waste your time.

Brad Tom

★★★★★

8 years ago

All work done is top notch. They gave me a date to bring in my car & an estimated finish date. Finished on time & didn't have to worry about the billing. So happy with service used it again when I got hit again

remedios dumayas

★★★★★

5 years ago

The best👍👍👍 job done. My car was very clean when I pick it up..... Looks new again! They are more on quality work. They do detailing before releasing it. I will definitely recommend to everyone. Thanks very very very much 👍👏✌️

Aloha Wigs LLC

★★★★★

a year ago

Had an accident, they were very informative! Did an amazing job fixed my baby! Aye.. so thankful. Great detail. She shinning 😆

Shannon Gay, RN

★★★★★

Edited 9 months ago

A place that feels great and the people who work there have great vibes! Get your car fixed here.

POOLBRITE KONA HAWAII

★★★★★

4 years ago

Greg and cookie and the whole lot of these folks at Autotech get five stars in our book! Every time that we've call they've been helpful to us willing to help fit Us in where they could to keep our company running.

mike kong

★★★★★

a year ago

They had great customer service and the work was top notch. I breath of fresh air after the previous body shop I went to.

tee ato

★☆☆☆☆

2 years ago

Took in my car to fix 1 thing and got it back with other problems that I didn’t have before going there! so had to take my car to another shop to fix what they broke cuz they didn’t even try to help me out when I explained what was wrong after I got my car back from them!