Reviews
Yoony Kim
★★★★☆ a year ago
Atsuko Mukoyama
★★★★★ a year ago
Russ Trinidad
★★★★★ a year ago
Wally (ExplorEnga/ist/ged)
Alan was very helpful thru email when discussing car leasing, we didn’t go with Toyota in the end but had a good experience with the people here, recommend for car buy and will be back for Land Cruiser maintenance
★★★★★ a year ago
Shaun Kamida
★★★★★ Edited 11 months ago
Aurora Christiane Oswald
Julia provided me with excellent customer service and answered all my questions! She went above and beyond, I asked for my cars maintenance history and not only did she provide me with that, she also printed out a maintenance schedule for my car!
This week I had my car inspected at another shop, and an oil change at another place. Both of those places recommend service that is not recommended by the manufacturer, or repairs that doesn’t need to be done. If you are looking for a place that you can trust, and that won’t recommend unnecessary maintenance and repairs this is your place to go! Ask for Julia, she is amazing and she saved me from spending $1000!!! I will definitely come back here for future maintenance with my car, I am confident that they will only recommend necessary repairs and maintenance.
★★★★★ 11 months ago
Max Kreston Jr
Great , experience, on time with service appointment.
★★★★★ 10 months ago
Lukas Hier
Mr. Alan Tashiro was super friendly, helpful, and knowledgeable. Highly recommend you look for him when you visit!
★★★★★ 10 months ago
stephen f
Appreciated that when I arrived, the service rep. Immediately came to check me in. Gave me an estimate based on the service requested. The waiting area was ok. Could use better chairs. Had the standard Keurig coffee and cream. Restrooms were outside housed in a trailer. Completed work as estimated. Only real complaint was after paying no one brought my car up. Had to go back inside to let them know. Overall my service rep was pleasant told me what I needed to know. Would return for next service.
★★★★☆ 10 months ago
Baron O
Had a appointment to have my truck serviced at 6:30am that’s when they open. Got there at 6:25am. 6 cars already were in line in front of me.
By the time I finished checking in my truck it was 6:49am. Each vehicle has to be photographed from all angles to prevent liability claims. Two employees working as fast as possible to get the vehicles signed in. Another employee assisting w covering your seat. Overall pretty well organized and employees were very personable. If you need your vehicle ready for pick up at a specific time make sure you notify them. It might be better to request one hour earlier. My truck was serviced and it was ready for pick at 2:20 pm. It wasn’t a problem for me as I didn’t need my truck back at any specific time. Picking up your vehicle just enter their office. A cashier is located right as you enter. There’s a waiting lounge and an employee will bring your vehicle , right outside the office door. Prices for parts and labor is on the high end
Ex to just install a cabin air filter labor was $26.89
This is really easy to install it by yourself. Parts are original factory parts so it justifies the high cost.
★★★★☆ 10 months ago
Nilo Madarang
★★★★★ 9 months ago
Rosela Balinbin Santos
★★★★★ 9 months ago
Lam Jacky
Avoid if you value your time and safety
I brought my car to Servco Kaka‘ako for a regular maintenance and safety check, but the whole experience turned into a nightmare.
First, they rotated my tires even though they’re not the same size front and back, which should never be done. How did the technicians not catch that? Luckily my friends noticed, and I had to return just to get it fixed — a serious waste of time and a safety issue.
Then, they gave me the wrong safety check with a typo. I didn’t catch it at first, but when I tried to renew my registration at the kiosk, it got rejected. I had to drive all the way back to have them fix it on 7/5, and they told me it would take 3–5 business days for the DMV system to update. It’s now 7/30 — still no update.
Because of their mistake, I had to go in person to Satellite City Hall just to renew my registration — something that should have been simple.
All I got was a refund of around $30 for the incorrect tire rotation, but not a single apology for either issue. One standard service visit ended up costing me multiple trips, wasted time, and unnecessary stress.
Completely disappointed with Servco Kaka‘ako. Their lack of attention to detail and follow-through is unacceptable.
★☆☆☆☆ 7 months ago
masato hatakeyama
★★★★★ Edited 6 months ago
Stuart Yasunaga
Raycine and Kai were awesome !
★★★★★ 5 months ago
Annette Sojot-Shannon
Excellent
★★★★★ 4 months ago
