OLYMPIA AUTOBODY & PAINTING

Joyce Oshiro

★★★★★

4 years ago

Great customer service is very important to me, and that’s what I experienced w/Olympia Autobody & Painting. Great prices, quality workmanship. I highly recommend them to all my friends & family.

Juergen Steinmetz

★☆☆☆☆

7 years ago

I lived on this island for more than 25 years and never seen anyone that rude, arrogant and unprofessional. I cannot believe Geico would refer to that company. They had me come back twice to get an estimate and refused to give me one when I declined to show them the Geico estimate first. I intended to get the damage repaired Geico covered plus some unrelated damage and wanted to combined cost and pay directly. When I asked for this I was told they don’t need my business and for no reason told to leave. I took a picture of the place and the manager opened my car door while I was driving out and demanded to see my phone to erase the picture . I refused and he threatened me. When I told him I would call the police he slammed my door only to open it again and and took my picture and proceeded to walk around the car taking more pictures. They are crazy, unprofessional and most likely spoiled with Geico business . I also asked to talk to the owner and the guy who said he was the manager responded, the owner would not want to talk to me. I said you didn’t ask him and he told me again to leave or he would call the cops.

Craig Shibata

★★☆☆☆

8 years ago

I was very unhappy with the work that this shop did on my 2012 Chevy Camaro, my car had 2 places that had over spray from paint that I had to remove and they sanded 2 spots on the top of my driverside window when they were sanding the roof line of my car and they chipped my paint off my door handle and one of their employees filled my tires, one with a 100 pounds of air and 2 with fifty pounds and 1 with forty pounds. No one but me puts air in my tires so I know it was 1 of their employees that did this. If I were you, don't count on those 5 star reviews that you may see on this site. As far as I'm concerned, they did a very poor job, I won't be taking my car back there no more and I'm going to let people I know what they did to my car. Unsatisfied customer. Craig Shibata.

artillustrator12

★★★★★

5 years ago

Olympia did the collision repair on my truck. Due to delay in the delivery of some parts, it took some time for the repair to be completed. Lo and behold, the repair done was way beyond what is expected. They did a wonderful job! I shall recommend this shop to anyone. Mahalo. Thanks a lot Team Olympia.

Neal Okada

★★★★☆

8 years ago

Manager Jay Kim gave me a fair estimate for rust repair on my Tacoma. Work was done sooner than promised and the loaner really was convenient. Jay explained what steps the would be required and what might cause cost to be increased.

Dean Nomura

★★★★★

8 years ago

Went there looking for a quote for our Lexas that had small damage. After getting 3 other quotes, 1 higher and 2 lower than Olympia's, we still went with them because Jay was such a professional and likeable. Jay even gave us a loaner car for free. The car was done in few days like he said and was a perfect repair.

Patrick Karjala

★★☆☆☆

2 years ago

Had repair work done here for door dents done by someone else. Insurance covered. Got the car back with huge overspray issues on the front panel, key sign that they didn't bother to cover the whole car when painting. Repair work was otherwise OK.

W Oscar

★☆☆☆☆

6 years ago

I was very unsatisfied with the service from this shop on my 2016 Chevy impala. Reasons why I chose this shop was because Geico recommended and they were able to get me in the shop within an few days after i called ( all other shops were at least a week out). Which was the only plus during this whole transaction. So I dropped the car it was estimated to take 10 days to repair, they actually took 18 days so therefore I was not able to pick it up I was away. I had someone else pick it up (a woman) and they gave her the car. She drove it straight to a garage. When I got back I took a quick glanze at night, everything seemed to be ok. The next day I was driving the car, one side of the front grill popped out. I return to the shop and the manager blamed it on us saying she mustve hit something for the grill to pop out. He tried to show me body damages i couldn't really see much and at this point it could've been their subpar repair imperfections. I've dealt with numerous body shop on the mainland I've never had issues with repair so I'm not sure if this is an Hawaii thing to get mediocre repairs but this shop is definitely not worth dealing with. I'm still confused how Geico recommends them. Hopefully this reviews saves someone the headache I dealt with.

Darren Ho

★★★★★

6 years ago

Very professional and excellent customer service. They made my old honda accord like new and did an excellent job. Very detailed work and good communication with customers. Would highly recommend this shop for paint jobs and fender bender fixes.

Renee kawaii

★★★★★

6 years ago

Don't let the review starts full you I decided on this ship because they were ready weeks before any shop to take in my van. They also happen to have a longer car with having to reserve one months in advance. The work was flawless and came out to me to delivery my van when the work was completed. I'm talking from Honolulu all the way to Sea Country. I'd use them again and again. I hope I don't need to lol but if i needed repair i sure wouldn't go anywhere else.

Pocho Girl

★☆☆☆☆

2 years ago

Took my vehicle in to have rust repaired around the windshield. It hasn't been 2 years and the original spot where the rust started (a little rust bubble) is now a 2-3" line. I get it if the rust was in a different place but it was the exact spot that they had fixed. I took it back a couple of weeks ago, and the guy who helped me was rude, unprofessional, and didn't want to own up to their terrible job that they did. I was quoted 1 price, and once the windshield was removed, the price went up a few hundred dollars, which is fine if you are going to repair and stand by your work. They didn't put a clear coat. I have ripples in my paint, the vehicle is rough on that 1 piece that they repainted. He also said how do I know if that was from us, hmmm because I paid you over a $1000 to repair it. To top it off I had dust all inside of my vehicle. They are very messy and do TERRIBLE work. The guy's excuse not to fix it is I didn't call when I picked up my vehicle how can I call when the rust wasn't showing. It's such a shame that these business' is about quantity and not quality. The employee was very defensive and walked into the shop while I was outside trying to talk to him but I guess thats what you get when you don't deal with local people and people that English is a 2nd language. I DON'T recommend them very rude and unprofessional business and he also tried to say they don't keep records of the jobs they do which I find odd. I could be wrong but I don't know any business that doesn't keep records for at least so many years.

Mark Begun

★★★★★

3 years ago

I recently brought a car I scratched for repairs at Olympia. I needed repairs pretty urgently. When I called, they told me to come in right away, and were able to give me an estimate and guarantee the car would be ready within 3 days. Olympia was true to its word, the car was ready right on time and looked perfectly new. Would 100% recommend them to friends and family.

Vani Perez

★☆☆☆☆

a year ago

DO NOT USE THESE GUYS!! Way over priced and don’t keep their word…. Untrustworthy.’ They say they’d charge us less for out of pocket and just quoting high cause original insurance claim, but when we went to pay they stuck to original price (dropped it a few hundred only to whack it back on with credit card processing fees). Body shops WAY over charge for insurance claims so it was appalling to see that they were happy to charge the same amount when we paid out of pocket ans go back on their word. We would have pulled the vechile and gone elsewhere if we knew they would just scam us once repairs were done.

Kalindi Perez

★☆☆☆☆

a year ago

Untrustworthy and a complete rip off! Everyone knows that body shops double to triple the price for insurance claims, so I called to let him know that I’d be paying for the repairs from a minor fender bender my daughter had on another out of pocket … he said “yes sure sure we will revise the price for payment out of pocket… this is just for insurance (as owner originally brought in the van under insurance)”…. Sure enough when I go in the pay out of pocket he charges the full amount and would not budge on price saying he already got approval from insurance to send check for this amount ($13,200!!!) and that I have to pay same amount!! Unbelievable!! Worse customer service ever. DONOT USE THESE GUYS!! Plus, aren’t they a body shop? Fixing dents is their job… yet they opted to buy brand new doors (why, because they can cause insurance would pay for it). My daughter was going 5 miles an hour in a smaller car which had no damage… how is the other vechile in for $13200 worth!! Such BS! scammers! Beware!

Kathy Anderson

★☆☆☆☆

6 years ago

They told me I needed the whole left front of my car replaced for $1,998. I got the broken piece repaired and replaced at another autobody shop for $600!! Maybe because I'm a woman?? It REALLY makes me mad! My car looks great. ALWAYS get a second or third opinion!!

Marcia Gross

★★★★★

a year ago

My husband and I are beyond happy with Olympia Autobody. They do excellent work, with a very timely turnaround, and are always polite, courteous and friendly. Their charges are very reasonable. They repaired and painted the area over the rear wheel on our 2024 Tesla. It’s Ultra Red, and we were worried about the color match. It was perfect!! They took the time to reassure and explain to us about the paint color process. They even pick us up when the car was ready!! Highly, highly recommend them!

Aaron Park

★★☆☆☆

3 months ago

I want to share an unpleasant experience I had at a body shop where I left my car for insurance-covered repairs after an accident. Unlike the initial friendliness, the repair process was a series of disappointments. Whenever I called to ask about the progress, they dodged my questions with various excuses and vague answers. After this uncertain communication, I finally managed to pick up my car after two long months. The bigger issue arose after I picked up the vehicle. While cleaning the interior myself, I discovered no less than three or four improperly repaired spots. It is frustrating that such a significant cost of $17,000.00 was covered by insurance, only to receive insincere service and poor finish quality. I will never step foot in this shop again, as they lack both kindness and a sense of responsibility. (P.S.: I strongly advise those who own a new car to be especially careful and choose a trustworthy place.)