Automotive ER

Priscilla Myers

★★★★★

a year ago

I was pleased with my service. Had to have extensive brake work done…and they came through. Even though it took a couple of weeks, they worked on it until it was complete. Kept me informed of the work being done and I’m satisfied. Auto repair is expensive everywhere and I rather deal go here instead of dealer!

Crystal B

★★★★★

a year ago

If you’re looking for an automotive repair shop that combines honesty, expertise, and outstanding customer service, look no further than Automotive ER. They’ve earned a lifelong customer in me, and I will recommend them to everyone I know. Thank you for restoring my faith in auto repair shops and for taking such great care of my car. You’ve set the gold standard for what customer service should be!

David Lee

★★★★★

11 months ago

I've been going to Automotive ER with all my vehicles since they first opened MANY years ago. Great family business with friendly, helpful people you can trust. They'll take good care of you with fast reliable service. Don't waste your money going anywhere else!

David Duston

★★★★★

2 years ago

These guys are amazing for your modern or classic car. Whatever puzzle you have, they will solve it. Thank you for making our classic car ready for a dependable daily drive if needed.

Infinity Ali

★★★★★

a year ago

Great work and great prices!! Customer service is exceptional!! You can shop around but I doubt you’ll find anyone better! Honest people. They did work on my previous Mercedes and did a phenomenal job They are now working on my current Mercedes. Completely trust them!

Joe Toney

★☆☆☆☆

5 months ago

Performed work that didn't need to be done on a car that was covered under warranty, no attempts to notify of known issue before performing work. Labor rates are too high for sub par diagnostics and lack of industry knowledge. Never again.

Daniel Sudduth

★★★★★

9 months ago

I have a 2022 Dodge Charger that must’ve had the front end assembled on a Friday, if you know what I mean. Had some failing parts and took it to Automotive ER as I’d heard great things. From the start, everyone was super nice and listened to the issues I described. I dropped the car off and they got to work. Kathy and Kim are SUPER COMMUNICATIVE! As soon as they had an idea of what was going on and how much repairs were gonna be, I got a clearly laid out text with the issues and repair costs. Approved, and they got to work. Done just over a day earlier than they said. Great repair work, it drives like it should have from the start, and the cost was in line with what I anticipated. No BS, just car people. Go if you need repair or body work!

Vasti Cruz

★★★★★

a year ago

Since moving from Chicago to Texas, I've struggled to find a reliable mechanic, but my friends recommended this place, and I **absolutely LOVE it**. They are so thorough and communicate with you every step of the way—once you leave, you're getting updates on your car. They only complete the work you approve, which I really appreciate. The prices are great, and they’re quick too. This will definitely be my go-to spot for all car repairs moving forward! Thank you!

Empowerment Productions 33, LLC

★★★★★

2 years ago

Seriously the BEST garage experience ever!!! I will drive 35 minutes any time just for their impeccable customer service and quality + supporting local family owned (not corporate or a chain that have always proven a nightmare)! I have found my new home for all things car related. New brakes front and back, new rotors front and back, new windshield wipers (items previously inspected by friend recommending the replacements) and the car was done in a few hours. Thank y’all for the peace of mind that my Momma is safer on the road due to your excellent care! Love the old ways of how they do business and utmost integrity. I can’t say enough great things about their garage and this experience except my family will be lifelong customers!

Taimur Jabbar

★☆☆☆☆

Edited 5 months ago

Dishonest and upsell! My 2007 Accord needs the rack and pinion replaced. This shop gave me a quote that was competitive and included a New OEM part, so I tried to give them a chance. After I dropped off my car, they contacted me stating that to replace the rack and pinion they needed to lower the front exhaust which is rusted and the bolts and nuts would need to be cut out and the gasket replaced (see picture). For this, they wanted to add $634 to the total cost. I know enough about cars to know that you can try to loosen the bolts and nuts using WD-40 and even in worse-case where they need to be cut out and replaced including the gasket, the parts and labor would not have costed anywhere close to what they wanted to charge (a mechanic relative in another city also confirmed this). On top of that, when I refused to proceed with the work, I was required to pay $110 diagnostic fee for their time when picking up the car (diagnostic fee for what, telling me what I already know needs replaced). This shop had an opportunity to earn my business long-term but failed. I will not be using them ever for my auto repair needs. UPDATE (10/2/25): I finally got this repair done at another shop who did not even need to lower the exhaust to replace the rack and pinion, like this place wanted to.

Brent McKinney

★★★★★

2 months ago

Izzy was great to work with. Repairs to one of my classic cars were accurate, fast and pricing was fair. Recommend.

Waeffles

★★★★★

2 months ago

I like Automotive ER for a couple reasons; -Kathy is very professional with customers and answers questions -You are updated through the process of any repairs -Technicians charge a fair rate for labor, so every repair I’ve gotten ends up being cheaper than a dealership. -Anytime I don’t feel up for doing a repair / maintenance job myself, I go to them.

Jessica Barnes

★★★★★

4 months ago

I'm late in doing this review but I took my car here after searching for a reliable mechanic to look into my car issues and I wouldn't go anywhere else this place is amazing they're very upfront and honest with you about what the costs will be in what they can and cannot do. My issue was regarding my tail lights not working as water had gotten in to the seal they were able to get me correct lights fixed the wiring they went above and beyond helping me out so definitely take your car here.

Justice Anonymous

★★★★★

2 months ago

I love a good mom and pop mechanic shop but this one took the cake. The professionalism and communication was great! Had some brake issues and they helped me figure it out, even through some tough road blocks. I highly recommend this shop!

Eduardo

★★★★★

4 months ago

I was looking for a trusted and reliable shop, and I’m so glad I found this one. They are honest and prices are way much better than other places around. I had the check engine light problem and they fixed it in a reasonable amount of price and they went the extra mile doing other services at a reduced price Kathy is not only so cute and nice, but she is also very knowledgeable and explains with great detail and patience all questions with professionalism and honesty I definitely recommend them

Cheryl Engel

★★★★★

5 months ago

Top Notch Neighborhood Automotive Company! Kim StAndre and her team bent over backwards to help me in time of need. When stranded they came out to help me and attend to my car. They were my hero for the day for sure. What an incredible company! In addition to this amazing experience, our family has older cars and we have always had an outstanding and professional experience with this team. They provide clear, accurate estimates and great work. It's refreshing to find an honest and reliable shop that truly puts the customer first. I highly recommend them and will definitely be a returning customer.

Dane Reese

★★★★★

3 weeks ago

I had great experience with Automotive ER. It is family owned and operated. They are friendly and very conscientious. I had some body work done on my Lexus. They worked with the insurance company to make sure all the repairs were covered. I took the car in Monday and picked it up the following Friday as they promised.