AutoNation Buick GMC Park Meadows Service Center

Jack Swift

★★★★★

2 months ago

Larry did a great job addressing the 2 issues I had. Between he and the tech the problems were resolved and I had my Buick back the same day. Very impressive. Jack

Jana Tompkins

★★★★★

3 months ago

I brought my truck in for a GMC safety recall inspection. As usual, I was treated with courteous, professional and efficient service from the time I arrived until the time I checked out. Mathew is a great service rep, and PMSC is my go-to dealer to service my Sierra 1500 truck.

Mitch Florea

★☆☆☆☆

2 months ago

I had my truck towed to this dealership and immediately hit several red flags. They insisted I buy an expensive GMC battery just to diagnose the issue, but refused to put the diagnosis in writing. The technician kept citing years of experience instead of providing clear documentation or proof. Lack of transparency, vague answers, and pressure to spend money wasted my time and destroyed my confidence in this dealership. I had the truck towed away right away.

Mike Miller

★★★★★

a month ago

My experience with James was amazing. He took great care of me and my vehicle during my oil change. Kept me up to date and got me on the road without any issues.

Daniela Escobar

★★★★★

2 months ago

Extended warranty. This is our second car from Autonation and the service is always great. They are willing to hear our problems and try to find answers within their team. Love working with them.

Tina Pope

★★★★★

7 months ago

Car was leaking antifreeze so I took it in to get it checked out. found out that yes i has a small leak and needed a new radiator. Jacob was very helpful in explaining what needed to be done and the timeline to do it in. He also called my extended warranty and there was no cost to me for the replacement.

Ethan Waples

★☆☆☆☆

3 months ago

Disappointed in service experience. Went in with extremely detailed issue regarding shocks and rear noises. They replaced shocks. Noises persisted. We asked them to take a look - they clearly did not, and just said “could not reproduce the issue”. So the issue still exists, with TSBs to back up how to diagnose the issue we identified. On the bright side, they allowed a loaner for the second visit. When we picked up the vehicle, another customer at counter was also returning their car back for the service department for an unfixed issue. Would not recommend this service department, nor would we shop for a vehicle here because of this negative experience. They clearly do not listen to customer or stand behind their work.

Valery Siu Racine

★★☆☆☆

2 months ago

I own a hummer EV. I’ve taken it in 3 times in the first month. They couldn’t call me in advance to let me know they wouldn’t have a certified EV technician so I wasted my work time. They didn’t double check their work after it was all done so that was another trip wasted when they called me to say it was “ready.” At the time of purchase I was promised a loaner, which they also refused to give me after their multiple errors. Maybe better luck with a non EV

Steven Kent

★☆☆☆☆

a month ago

AutoNation GMC Park Meadows falsely claimed my Yukon had a catastrophic transmission failure and tried to charge me $9,000+. They never even put the vehicle in the shop—it sat unmoved in the back lot. I paid to tow it elsewhere for a real diagnosis. An independent transmission shop fixed the actual issue—an $850 part in two hours. I’ve since driven 1,000+ miles with zero problems. When I returned with written proof, the service manager was condescending, refused to look at any evidence, took zero accountability, and instead kicked me out and banned me from returning. No apology. No integrity. This dealership should not be trusted for diagnostics. Get a second opinion before you let them touch your vehicle.

Charles Cole

★★★★★

Edited 3 months ago

I deal with Jacob Miller and he continues to take really good care of me. I would recommend him or any of the three folks that strive to help everyone. I expected this repair to take a long time to get done because of a nationwide shortage of parts. However within 10 days they had my truck ready to go. They were able to find and replace the transmission with a completely new one. I am so grateful for Autonation and their staff to get my truck back to me. As it was I was stranded without a vehicle. They offered me a rental from Hertz but in my situation it didn’t work for me. This is a group that goes far beyond the normal workload. Thanks again.

Aubrey Nelsen

★☆☆☆☆

3 months ago

To say I was disappointed with my customer service experience would be an understatement. I called on a Monday afternoon and scheduled a service appointment for Wednesday morning. I arrived on time for my 9:00 a.m. appointment, checked in, and was immediately told that I should not wait in the lobby because they were backed up and likely would not get to my vehicle until later that afternoon. Because I purchased the vehicle through this dealership and was experiencing technical issues, I felt more comfortable having their service department handle the repair rather than taking it elsewhere. I agreed to leave the car and was driven home by their car service, which was the only positive part of this experience. Later that afternoon, I called to check on the status of my vehicle and was told it had not yet been diagnosed and would be looked at the following morning. I waited until noon the next day and called again, only to be told that it still had not been diagnosed because they were “backed up” and that it would be completed by Friday afternoon. While frustrated, I remained patient. Friday afternoon came and went with no update from Jacob/Jake, the service advisor assigned to me. At 4:00 p.m., I called and was told that the engine technician had gone home sick, so my vehicle had not been diagnosed. I was assured it would be handled on Saturday. Saturday passed with no call. When I reached out, I was told no one had been able to diagnose the vehicle and that it would have to wait until Monday. By Monday, my vehicle had been in their possession for six days with no diagnosis. I called at 12:30 p.m., was placed on hold for 13 minutes, and eventually spoke with Jacob, who told me he would call me back after finishing with another client. He never did. When I called back at 3:00 p.m., Jacob answered rudely, as though I were an inconvenience. I was told my vehicle had been briefly looked at but that another vehicle had been prioritized ahead of mine. At this point, my patience was understandably wearing thin. I was then told I would receive a finalized "stamped" diagnostic on Tuesday morning. Once again, no call came. When I called at 3:00 p.m. Tuesday, I was told the engine technician had gone home and never completed the diagnosis. At that point, I informed them I would be picking up my vehicle that evening. I was told Jacob would be there until 6:00 p.m. to go over everything with me. I arrived at 5:10 p.m., only to find that Jacob had already left. Instead, I received a message stating that I had been given a free oil change for my troubles. This experience was unacceptable from start to finish. A vehicle was held for over a week with no diagnosis, no consistent communication, repeated excuses, and unprofessional interactions. I strongly advise anyone considering purchasing a vehicle from this dealership to think carefully. If you ever need service work done, this service department is not worth the frustration or the time.

Patrick Sweeney

★☆☆☆☆

6 months ago

I brought my Acadia in to fix the A/C and the park assist light and tire monitor system lights onthe 4th of August.Was too expensive but found a problem with power steering. Had the power steering concerns addressed. Picked up car and on the weekend both lights came on. Took car back on August 26 and saw Larry Tougaw again. Told him warning lights came back on. He told me that they didn’t address those issues the first time. He said they might not get to it on Tuesday but would on Wednesday. Never heard anything. Called and left message for Larson Thursday and didn’t hear anything. Called dealer phone number at least 5 different times. No one ever answered. Tried service scheduling number but they are in Texas. Texas??? Should be able to schedule at dealership. Called Larry again Friday morning August 29 left another message. Larry called me back and said he was off on Thursday and the car was ready Thursday afternoon. Whoever covered for him didn’t call and inform me on the status of the car. Horrible customer service. No one picks up at the dealership. The person covering for Larry failed to keep me informed of the repair work. Why service scheduling is in Texas is beyond me. Totally disappointed with the Customer Service and lack of no one answering the phone. Why wasn’t the warning lights issue addressed the first time? Patrick

Anthony Aldaco Sr

★★★★☆

2 months ago

Overall, my experience with this dealership was decent, with some clear highs and a couple of frustrating lows. I originally started at the Broadway location and had a pretty poor experience there—communication was unclear, and I kept being told to “come in” without getting straight answers, even after doing my own research. After finding the vehicle I wanted at a different location, things improved significantly. The salesman, Steven Trummer, was excellent—professional, responsive, and respectful of the fact that we had already done our homework. The process was quick and easy, and we were in and out without any pressure. After getting the car home, we noticed a couple of bolts missing from one of the seats. I contacted Steven, and he responded immediately, asked us to bring it in, and the issue was fixed the very next day. We were even given a brand-new loaner vehicle while they handled it, which I appreciated. The only real disappointment was with the detailing. We were promised a full detail and left the car over the weekend, but when we picked it up it appeared to only have a quick wash and vacuum. That was frustrating, though they did offer a full tank of gas the next time we’re in the area. All things considered, it was a mostly positive experience. If it weren’t for the communication issues at the first location and the missed detail, this would have been a five-star review.

First or Last

★★★★★

2 weeks ago

Was interested in looking at a new 2026 GMC Terrian. Joevanni was out sales person. He went above and beyond to make sure we got the perfect car for us! He was patient while he showed us nearly every Terrian on the lot. He was knowledgeable and explained every trim model and color combination they make. There was only one car with the trim and option packages we wanted. Joevanni picked the car that at another dealership, 3hr round trip. This was my wife's 1st new car. Joevanni made the purchase easy, no pressure and is a true pro! Thanks Joevanni for being so awesome for us!

Brady Hollaway

★★★★★

a month ago

Recently had our oil change, tire rotation, and vehicle inspection done by the service team here. The appointment was very quick and easy to schedule. Upon arrival my Service Advisor James was quick to get me checked in and confirmed if I was staying at the dealership or needing a ride. I stayed at the dealership which had a great place that was quiet and I could continue to work while I waited. The appointment was done in around an hour and after the appointment I was provided a detailed report of my vehicle as well as a video showing the underside of my car where they gave a status of the vehicle overall. They weren't pushy trying to get me to pay for additional services. I will be using their service department again in the future for my vehicle maintenance.

Jesse Cereceres

★☆☆☆☆

Edited 3 weeks ago

Bought BMW M8 15 days go only drove it 165 miles---60 miles was just to drive it home...car caught on fire! I called to let manager know what happen and he said there is nothing we can do about it you our out of our warranty you know how it is you work in the industry....I told him if this would to happen to us we would help the customer!...I just don't see how this is my fault.125-point inspection? I trusted the company and they just dismissed me like....someone please contact me to make this right. Update 3-3-2026 Talk to the manager at the store and he said he would not help because I did not buy the warranty...So the way I see it...If you don't buy a warranty they can sell you a Lemon and have a way out by saying should have got a warranty...Keep in mind only 165 miles form dealer ship!...I asked him just to pay for spark plugs and wires that was only 800 dollars to make this right still no help....Keep in mind I still have to fix the damage to rear of car which is over 2000...Not happy...I sent email to the as requested and manager just called me to say he would not help...

mari martinez

★☆☆☆☆

2 months ago

We built our truck and had a kicker system installed. The system had a short that kept killing the battery. And of course it was not covered under warranty even though GMC installed it. After going round and round we had to pay out of pocket to fix it. The advisor Matt assigned to us has horrible communication skills from the initial problem to fixing the problem. I would have waited days to get my truck back if I didn’t reach out for an update. Picked up my truck and they couldn’t even sweep the snow off it. But they were all nice and warm inside. Great customer service. When I reached out to Matt to find out if the issue wasn’t fixed what the next step would be I never got a response.