AutoNation Chrysler Dodge Jeep RAM Bellevue Service Center

Bill Edleman

★☆☆☆☆

a year ago

This was the worst experience we have had in taking delivery of a new vehicle. The Jeep still had plastic on all the dash surfaces, the mats were still in plastic in the back. The vehicle was not clean and presentable as a new 70,000 plus vehicle. The dealership was closing down the next week so we don't have a service dealership to count on in the future as part of our buying experience. We don't even know how we get our permanent license plates and any fee refund as well! We have purchased several new vehicles in the last few years and have always had a great experience the day we picked up our new vehicle but NOT HERE. It's no surprise that Bellevue Jeep is closed after the experience we had.

Michelle Dee

★☆☆☆☆

a year ago

Absolutely flabbergasted a the incredibly horrible experience I had at this dealership. I initially made an appointment to have a noise investigated in my vehicle, when I arrived they said they would not have time to diagnose the issue at that appointment. So I made an appointment for 2 weeks later at an earlier time, at the service advisors request. When I showed up, they said they would need the car overnight. So at 9AM (Wednesday) I left my car, expecting to hear back the following day (Thursday). I called at noon, and they said they needed another day order and replace a part. I called the next day (Friday), there was no update on my vehicle progress. They called me back in the afternoon and said the part was installed, however the noise is still not resolved. They claimed it was a faulty part. They said they ordered another new part be arrive next week (Monday) and that they could get me in later in the week (Wednesday) I never heard from the advisor or the dealership the entire week. Very disappointed, as this was my first Chrysler I have purchased, and as much as I enjoy my vehicle it will be my last.

matt durant

★☆☆☆☆

a year ago

Problems with car less than 30 days after purchasing, took over a week to get it in for service, now three days since dropping it off and still has not been looked at. Paying for rental out of my own pocket and cant get anyone to return my calls with an update. Really disappointed in the service provided by Autonation.

JT Rarden

★☆☆☆☆

a year ago

I've held off as long as possible to give this dealership the best chance to make this correct. I recently purchased a fully loaded Jeep Grand Cherokee L summit reserve addition. It has spent 15 days in the shop throughout multiple visits. Now we live in the Cle Elum area so this dealership is an hour away from us with no loaner program. This isn't us issue not of them issue, however it does take a significant commitment to drop off this vehicle to have it repaired and pick up this vehicle because they don't have a loaner program. This vehicle is having issues related to some of the assisted driving features. Which can and could be a safety concern. The details of this particular issue are somewhat irrelevant as this is a dealership issue not a car issue related review although I am starting to become wore out on Jeep as a brand throughout this process. Fairly quickly in this process we were escalated to the service manager as a point of contact, I have been more than clear that I am willing to work with them while they try to work through this issue and my only request has been clear communication. This has never been the case I have to call every couple of days to figure out if parts that they have ordered have come in so that then they may schedule it. Then I have to call and see if it's been scheduled. Then while the car is in for service I have to call and find out when they think they'll be done with service. And when it's done with service, which thus far has not netted any improvement, I'm told I'll get a follow-up I give them a few days as they're busy people and call again to find out what our next plan of attack is. The reality is these vehicles are so complex and locked down that only a dealership can service them, so if a dealership does not have a quality service team we can all only be left to assume that we are not cared about as customers. Things have problems, the reality is it's all about how you deal with it that shows your customer service. At this point I have a brand new vehicle that has been torn apart multiple times. I've been told there are corroded and fried sensors. At this point they have replaced everything within the system they say and still no solutions, and more importantly no follow-up to say they have no solutions or are working on another one. I'm confident once I reach out again they'll start the process over again on looking for another solution but not until I reach out again will they even think about this vehicle. I've owned this vehicle for a little over 6 months now and it's basically never functioned properly. I've been more than clear in my emails with Ivan that I would like him to CC dealership management so that I may assume the service department communications are a fair representation of the dealership he has not chosen to do this. So I'm here writing this review in an attempt to warn people the purchasing a new vehicle from this dealership will net you no support if the vehicle you purchase happens to function improperly.

Chris Mills

★☆☆☆☆

Edited a year ago

Dropped off work truck with Luis to take care of recalls on truck (and to get a quote on an auto sidestep). Got back into town a week later and the tailgate wasn't fixed. The truck has a canopy and they didn't realize that the unlock on the key fob also unlocks the canopy. Oh well, let's just get it scheduled. But unfortunately Luis did not get it scheduled. Nor did he reply to emails. Neither did Ivan. Neither did Monica. Neither did Bozovicha....whoever that is. They didn't provide me with a print out of what they did to the truck, even though they said they'd email it. Tailgate is still broken because of a manufacturer defect. And since they've touched the truck the engin sounds bad. It had no issues when I dropped it off. I'll need to take it somewhere else to see what's wrong and what was done. Started with this in the beginning of July 2024. It's now 10/14/2024 Jan. 2025 Update: - 7 months later....still waiting on a recall for the tailgate. - They replaced a high pressure fuel pump in July 2024 that was a recall...installed it wrong...leaving bolts out...which shot fuel out of the engine compartment and killed the truck. Doesn't even turn on. - it's been back at their shop for 1 month. - They say it will be finished this month (2months)...so we will see. I hope

Brian Paulus

★★★★★

Edited a year ago

I have previously had issues with the Jeep dealer. This time when I called I was able to get ahold of someone immediately to make my appointment. On dropping the car I was greeted professionally and taken care of. The recall was done in what I would call lightning fast. One of the best dealer experience I have had.

Rebecca Johnson

★★★★☆

a year ago

Overall, a positive experience with AutoNation. It took a few appointments to diagnose and fix the problem, but Hayden from AutoNation was kind and courteous throughout the entire process; ensuring that our vehicle was fixed correctly and we were well taken care of. We will continue to be loyal customers!

J&J Deeny

★★☆☆☆

a year ago

Follow up appointment to replace radio. correspondence by manager said it would be in 11/7 so appointment was made for 11/8. Checked in and 45 minutes later was told that previous tech, who was no longer working there, had not ordered part. I explained previous correspondence. At 2 hour mark was told it was "ready". Went to car and AM radio did not work which was the problem. I have no idea why it was sent back as "fixed" when it wasn't. They didn't even check. Service rep looked at car and agreed it wasn't fixed and drove it to techs. 45 minutes later it was finally fixed. So frustrating

Teresa Hughes

★☆☆☆☆

Edited a year ago

Wasted 12 hours there yesterday with only an unreliable inspection, and 2 of 4 main issues I wanted resolved looked at by 4pm (with a 7am appt). I left with all 4 issues still remaining at the end of the day. Even saw my vehicle parked outside in the sales lot mid day, thought that it might be done, but really they just weren’t even working on it. Their inspection clearly lacked skill the first time around because when I pointed them back to the main issues I brought in, they found one of them. Also it seems they jack up the parts prices.. perhaps to be expected. To their credit, they eventually discounted me to the point that I felt okay leaving, but the quality of inspection, lack of communication throughout the service, inefficiency in work done, and lack of a detailed inspection report leaves me with no trust in this location. The manager asked me to remove my 1-star review and bribed me to leave a 5-star, but there’s no way I can do that in good conscience. Exercise caution when booking service here.

Joseph Allen

★☆☆☆☆

a year ago

Dealership breaks the washington state law on consumer protection laws. Went in on to purchase if an ad, told had to purchase dealer add ons as that was only way to get advertised price even though did not want them and even told finance guy the same thing. Then was told if I left them a good review they would fill up my fuel tank when I came down to pick up my plates. I also asked about an oil change as vehicle was new but was a year old and worried about oil being old and was told I could get a complimentary oil change. I emailed sales lady about getting my plates and oil change. No answer, I emailed her sales manager no answer. Picked up plates. No note, nobody said anything to me. Sales lady didn't even smile at me. Never going back here again, actually reporting them.

Diego Fidelis

★☆☆☆☆

a year ago

NEVER do service there or buy from them! From the manager to the mechanics, they don’t know what they are doing. I left my car there last week with a clear problem, it was overheating, and they said they couldn’t find anything for two entire days! I don’t think they are prepared to deal with cars. They said the car was fine, so I drove it back home and the problem got worse. I brought it back and left it there in a morning, so when I went back there at the end of the day because I forgot my garage remote control inside my car, I saw it parked in the back, abandoned, they didn’t even cared about taking a look at it, and I was paying rental car. They are very negligent! And I have all the proofs and videos. Be careful, they DON’T CARE ABOUT THE COSTUMERS!

Brandon Bridgeman

★★☆☆☆

a year ago

As a long-time client, I was highly disappointed with the service and lack of organization. I only needed a new side mirror, but the process took four months, involving multiple in-person visits just to check if the part had arrived. Every time I called, no one seemed able to locate my order. During my final visit, the attendant couldn’t find the order in the system, so they checked with the parts department. The parts person then mentioned a mirror that had been sitting there for over two months. The entire experience was frustrating and unprofessional.

King James

★☆☆☆☆

2 years ago

I recently took my Jeep, which I rely on as my daily driver, to the dealer for service, expecting a quick turnaround based on the initial estimate of 1 to 2 days. Unfortunately, the process stretched to an astonishing 10 days, significantly disrupting my schedule, including missing some of my kids' after-school practices. A more accurate timeline upfront would have allowed me to arrange for a rental and avoid these inconveniences. Adding to the frustration was the lack of communication from the service department. Despite numerous attempts to reach out, including voicemails and emails, I received no response from Ivan, the service manager. The absence of updates or even acknowledgment of my messages compounded the inconvenience of the extended service time. I understand that unexpected delays can happen, but the lack of transparency and communication from this dealership made the situation far worse than it needed to be. I would caution others to consider this experience when choosing a service provider for their Jeep. Ensuring you have a clear and reliable line of communication with your service provider is crucial, and unfortunately, that was not my experience here.

Amy Knox

★★★★☆

a year ago

Piper is a star. She gets everything scheduled and fixed like a pro. The Bellevue service center is great. If they don't get it all in the first time they go out of their way to order extra parts and work you in quickly. They miss a perfect rating because calling that 1-800 number instead of calling the center that you are scheduled with causes so much confusion and no solutions. It really would improve with an onsite person to deal with.

Sho Yeh

★★★★★

a year ago

It was easy to make an appointment and the service was done within the estimated time frame. I found the oil filler cap was left sitting freely on the top of battery when I got home and wanted to wipe off dust on the engine, I contacted the service agent for a FYI. He end up following through and ensure this will not happen again to other cars in the future. He was excellent.

Robert Davis

★☆☆☆☆

a year ago

If I could give zero stars I would. Customer service is horrible and I'm only returning because some work I need done is under warrantee. It's impossible to contact anyone is service when they have your vehicle and they never deliver you vehicle on time. I've made appointments several weeks in advance to have them hold my vehicle hostage for days on end for simple work or bring my vehicle in for something I booked in advance only to have me sitting in the lobby for 4 hours to see my vehicle was never touched to where I left out of frustration. I wouldn't recommend this dealership to my friends, family or the couple of hundred employees that work for me. Stay away from this dealership if you're looking for great customer service.

Junior Steeze

★☆☆☆☆

a year ago

Terrible customer service. Don’t give any updates. Told me my car probably wouldn’t be ready until around 5 when I dropped it off at 1. Didn’t receive a phone call or any updates all day. Had to drive in to ask status of my car when they told me they would be keeping it overnight. The following day still no updates. No one there answers the phone or emails. I’d advise against using this place for any type of work done to your vehicle just based on the useless “customer service” alone.