About Business
AutoNation Chrysler Jeep Arapahoe is a leading Car Repair specialist serving the Englewood, CO, Centennial area. They provide a wide variety of solutions, including Auto repair shop, Auto parts store, Car dealer, and other Car Repair tasks. Boasting a solid 3.9/5 rating from 3556 verified reviews, their reputation precedes them. As a locally-owned business in Englewood, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Englewood, CO.
Google Reviews
Tim Kooser
★★★★★
a month ago
I came in without an appt. My radiator had developed a leak. They took me in anyway and fixed the issues in a day and a half. New radiator, water pump, thermostat and $2800 (Ouch!!!) later I’m back on the road. The staff is professional and polite. Still to be determined, though, is a high frequency vibration felt throughout the car that still exists since two services ago. I’ll keep you updated. That’s another story and review when it gets resolved.
Rayo Ehnes
★
☆☆☆☆
a month ago
I brought my Jeep in for an oil leak and was told the diagnostic evaluation would cost $250, which would be applied toward the repair. After the diagnostic, I was informed where the oil leak was coming from, along with several additional “possible issues” — one of which was a thermostat problem that I had already repaired at this same dealership two years ago. Even after providing proof that I paid $314 for the thermostat repair at this facility, I was still quoted $587 to “repair” it again, with no willingness to work with me on the pricing or acknowledge the prior service. When I asked if the $250 diagnostic fee could instead be applied toward a brake fluid flush, a future oil change, or even the thermostat repair, I was told it could only be applied to the oil leak repair. That felt rigid and like poor customer service. Additionally, the service representative was unable to locate any of my service records with this dealership, despite the fact that I’ve brought my vehicle here multiple times for repairs. Ironically, the independent shop I took my Jeep to afterward was able to pull up my full repair history on Carfax within minutes. Ultimately, I picked up my vehicle and took it to a reputable independent shop, where I received a significantly cheaper and more reasonable quote. Between the inflexibility, pricing, and lack of accurate records, this experience was disappointing and not what I expect from a dealership service department.
Cebastian Ramirez
★★★★★
a month ago
Rob was excellent and patient from the beginning to the end. He helped get everything sorted out with my warranty carrier when they were disputing my repairs. He clarified the confusion in person and over the phone to ensure I fully understood everything (with the warranty people) when I picked up my car! Highly recommend Rob!
Thadious Fisher
★★★★★
2 months ago
Walked in with no inquiry made prior to and did what I’ve never done before due to the experience (traded/purchased two cars within a week). Yair was my sales rep who was great to work with. He was consultative, patient, showed interest in conversation (even as I may have rambled a bit outside of the scope of what I was there for). Though, he was transparent and listened very well to my needs. He worked with his manager to identify the right cars. This was the surprising part - they nailed the recommendations for both cars purchased the first time around. Post negotiations, finance was understanding and great to work with all around. I highly recommend this team due to their approach. They don’t fit the mold of a “car salesmen” organization. Rather, more consultants and advisors. Appreciate you, Yair.
Joshua Edelstein
★
☆☆☆☆
a month ago
Sales guys Kevin and Yiar were both great. Management was pushy, I agreed they could call to follow-up if I hadn't reached out in a week, got 2 calls from 2 separate managers 14 hrs later. Finance guy Aaron refused to respect us declining a 10 year service plan at least 8 times and continued the hard sell with absolutely made up numbers. They were the only dealer in the state that had the model/trim i wanted, I will avoid at all costs.
Tasha McKenzie
★★★★★
a month ago
Jeep you know it!!! Camielle is patient and compassionate. She makes sure she meets the clients expectations. Eric the GM and Aaron in finance make you feel like family!
Troy Williams
★★★★★
a month ago
The service department is truly exceptional. From Skylar, who handled my initial intake and scheduling with professionalism and efficiency, to Brodie, who conducted a thorough and welcoming walkthrough upon my arrival, every step was seamless. Thomas was outstanding in keeping me informed throughout the process and ensuring a smooth and timely closeout. The entire team demonstrated excellent communication, attention to detail, and a genuine commitment to customer service.
Rebecca Kidd
★★★★★
a month ago
Thank you autonation jeep for working tirelessly with me for the last couple months. Jakob and the team answered so many questions of mine over the course of a couple months and dealt with my hesitations with grace. I didnt feel rushed or pressured into my purchase while I couldn’t decide if this was right for our family or not. In the end, I truly believe they worked out the best deal for me and got me into a vehicle I love. Thank you Jakob and team!
Kari J.
★
☆☆☆☆
2 months ago
My friend recently had an extremely disappointing experience with this dealership. During her lease conversation, Gus explicitly told her "miles don't matter" despite her persistent questioning and he later acknowledged that he said it. When she returned the vehicle, she was informed she was over mileage and expected to pay $10k in fees. When she brought up her previous conversation with Gus, she was instructed to "refer to the fine print" in the contract - a dismissive response that completely ignored the verbal assurances she relied on. This kind of behavior raises serious concerns about the integrity and transparency of the staff. Based on this experience, I would strongly advise others to seek out a reputable dealership that values honesty and customer trust as, unfortunately, this does not appear to be one of them!
Logan Payne
★★★★★
2 months ago
My fiance and I were stressed trying to find a Jeep dealership that could get our car in soon and looked at and this location got us in moments after the phone call! Then, from the moment we walked in, we were greeted with exceptional customer care from just basic acknowledgment to making sure that we were being taken care of quickly. Everyone was very efficient, kind, and helpful to getting our issue fixed quickly as possible. I will definitely be switching my home dealership to this location! Skylar was amazing! And Eric, who I believe was our car technician was also very knowledgeable and great!
Joshua Pennebaker
★★★★★
5 months ago
AutoNation Chrysler Jeep arapahoe did wonderful. Everyone that helped was truly amazing from the AMAZING front desk lady to the sales men to the best management I believe his name was Erik. Thank you all so much for helping me get the perfect car for my wife. She absolutely loves it. Will be back for sure and will absolutely recommend this place.
Ashley Easter
★★★★★
2 months ago
I bought my jeep in Texas but I’ve brought it here for service ever since returning. The scheduling is easy, they have a customer portal you can login and they keep all of your information. The tech texts you try throughout the process to put your mind at ease. Fast turn around time even when they’re super busy. Up front honest and easy to talk to.
Shandra Crayton
★★★★
☆
2 weeks ago
This Autonation is always great to work with. The service staff is nice and they are very timely getting my vehicle back to me. My only issue with my last service was the glue all over my rims after they put my new tires on. Otherwise, everything was good.
Mario Gonzalez
★★★★★
2 weeks ago
The first thing that I will mention is that I live in San Antonio, Tx. and this is my first time to be buying a car that is out of state. I was apprehensive about the purchase only because it was my first time but I had the good fortune to be working with Mr. Ridley who was so professional in his communication as well as timely in my request for more photos the car. I felt that the car would be drawing a lot of attention so that is why Mr. Ridley in being timely with the photos made it possible for me to purchase the car. I feel very fortunate to have worked with Mr. Ridley through this process and the car is in even better condition than I could have imagined. Kudos to Mr. Ridley.
Kristi Steeples
★★★★★
2 weeks ago
My jeep had a misfire. It’s only three years old, Took it to the AutoNation on Arapahoe because the Autonation closer to my house in Littleton had horrible customer service, never put it in the system that my Jeep had been inspected for a recall and passed/didn’t need to fix anything. I had to uber to work that day so I was upset when they hadn’t done their job correctly. I wasted money. I was extremely happy with the service that the AutoNation on Arapahoe gave me. Text messages throughout the process. They seemed very concerned about what AutoNation Littleton location had told me/not done. When I text asking for an update I got a quick response from Brody, when he was out Rob jumped right in and text me. Being able to text is so much easier for me than trying to track someone down to get on the phone then have to write down every thing they say to relay to my dad and boyfriend who were going to ask what was wrong with my Jeep. So much easier to copy and paste. When I went in to pick up my Jeep Brody and the service team were very friendly, walked me through everything. I will go back to this location.
Steve Marsh
★★★★★
3 weeks ago
Brought my Jeep Cherokee Trailhawk in for a recall item and additional maintenance work that needed to done at the 30,000 mile interval. I was well taken care of by Brodie, my service Rep. He answered all my questions, prepared an accurate estimate of cost and time to repair. As the time to get all the work done was going to stretch into the following day. He arranged for a ride home and back the next day. The work was completed by the time I arrived the next morning. A very pleasant process and the Trailhawk is riding and operating very well.
Alyda Macaluso
★★★★★
2 months ago
Rob is the best service advisor ever at Jeep Arapahoe in Greenwood Village! The technician did an awesome job with my daughter’s jeep, and it was ready when they said it would be ready. It cost what they said it would cost, and we are very happy with the overall experience.
joel ragsdale
★★★★★
5 months ago
I rarely take time to write reviews but the staff at Autonation was awesome helping my wife and I purchase a sweet Grand Cherokee. From Camie in sales, to Aaron in Financing, along with the big boss Eric helping us with all of our questions and needs. Camie was very knowledgeable showcasing all of the features on the car, and Aaron was extremely kind explaining all the payment plans and extended warranty options to give us the perfect price to fit our budget. We feel really happy and confident in our purchase and would definitely return in the future.
Gage Steeves
★★★★★
4 months ago
Eric Absher & Staff, I just wanted to say thank you to you and your entire team for making my purchase of the 2024 Jeep Wrangler Rocky Ridge such a great experience. Everyone was professional, helpful, and—most importantly—there was zero pressure throughout the process. It was smooth, straightforward, and genuinely pleasant from start to finish. I appreciate all the time you spent answering my questions and making sure I was taken care of. I’ll definitely be recommending you and your staff to friends and family. Thanks again, Tim S.
Amanda Sydney
★★★★★
2 months ago
With the recalls recently, and the stress from that, I felt that Autonation did a good job of ensuring their customers had transportation during this period. I wanted to say thank you to the Jeep Service department, especially Brodie Turner. I had to return my Jeep a few times, other than the recall, and Brodie and the service department made it right. Nothing feels worse than not having your Wrangler, and not knowing what is wrong with it, but Brodie reached out frequently, and reassured me that they would find the problem and fix it. Charlie has never driven better. Autonation has, and always will be my go-to dealership to ensure Charlie is taken care of.
