AutoNation Chrysler Jeep Arapahoe Parts Center

FoodiefromCo

★★★★☆

5 years ago

Guy at the parts counter was extremely Friendly. I have never experienced this from any dealership in the service or parts department. Can't give it 4 stars because the lack of the masks here.

Lael Beckwith

★★★☆☆

2 years ago

My biggest complaint is that there was very little communication. I left the car there for an entire week and made several calls myself to get an update, unsuccessfully. After all of that i was told there was a part on order and had to come back for a final fix.

Ni Xi

★☆☆☆☆

a year ago

They sold me a vehicle in which the salesman claimed they replaced a windshield. The windshield is now leaking water when it rains. They kept my car for almost a week at the dealership to tell me that they will not fix "water damage" or "air leaks". Extremely disappointing experience and definitely not the type of dealer you want to keep in business. While the vehicle was in the shop, I received little to no communication even after my minimal attempts to get updates. I wouldn't recommend this place to any of my friends or family and I wouldn't recommend it for you either. They will not let you take the vehicle to do a pre-purchase inspection either so it's not like you can have it looked at before buying. I will never return to another autonation and my quest for a 2nd vehicle will be taken elsewhere. The service advisors I spoke to were extremely unhelpful and quite frankly, didn't even seem like they wanted to help. I guess these are the guys getting paid hourly anyway.

Rosy

★★★★★

2 years ago

Highly recommend this location! Pleasantly surprised with the service after having a not so great experience at another location off Broadway. Huge shout out to “Thomas” at this location who earnestly handled the service on our vehicle. He went above and beyond to meet both our needs and wants, worked with us on timing and turnaround amidst a backed up calendar. He is the heart of the operation and has excellent service to clients. Call center staff- is just that. Call center quality - 1/5 rating Sales crew smiles when you walk in until you tell them you’re not buying but there for service then they quickly dismiss you. Older receptionist/ front desk agent sat on her phone all 6 times we went by her, not once looking up- hopefully working on leads 😅 The first time I walked in for my scheduled appointment- it took over 10min to be acknowledged, I had an early 9am appointment and the service agents were much to concerned with their office gossip and breakfast burritos to acknowledge me or anyone else. Then Thomas came to his desk- and forever changed the game! Although techs are randomly assigned by the call center when scheduling appointments- I highly suggest you to save yourself the hassle and book your appointment with him!

Dominique Tomas Elento

★★★★☆

2 years ago

Noah was our salesman and we bought a beautiful car from here. The service was great and quick. Thanks, Noah and the team that made this happen!