Good Sam Club

Somewhere Over the Rainbow

★★★★★

a year ago

Suzanne was extraordinary in her immediate solution to my concerns and needs with a broken down truck's head gasket, She was knowledgable and polite,.

Don Rosen, Jr.

★★★★★

a year ago

Matthew was awesome. Explained items very well. Friendly on phone. Easy to work with. Thank you.

Larry Adeva

★★★★★

a year ago

Called customer service and updated my account and added tow and emergency service, Suzanne was great , easy to talk to and knowledgeable on the services I wanted Her voice is very calm and understanding , I don’t think I can ask anymore specially at a stressful time I’m glad we can still communicate with somebody instead of the computer system, Which I don’t mind because I’m also in the IT world, Great to have her on your team

Village Goldsmith

★★★★★

a year ago

Very friendly and helpful person. My contact person was Ashley, and she was most helpful and courteous. A pleasure to speak to her.

Debbie M Allen

★★★★★

a year ago

Victoria walked me through every step of the way till I got my flying J app working. I couldn’t ask for a better kind of person to help me. Thank you so much. With her help, we’re on the road again.

Jane Storey

★★★★★

a year ago

Taylor was a great help in getting us all straightened out with our membership cards. Taylor is definitely an asset to Good Sam Club! Jane Storey

Danielle Fleszar-Ball

★★★★★

a year ago

Bre was an absolute pleasure to work with. We bought Good Sam when we bought our Trailer. Our 1st "adventure" out we already needed Good Sam. Our truck engine blew up and we needed to tow the truck and trailer. Good Sam was there for us and got us back on the road safely. Thank you. We will forever be members.

Maximino Padua Jr. (Max)

★★★★★

a year ago

I'd like to make a special shout-out to a gentleman I spoke to named Matthew at the Good Sam Club membership Call Center!!! Thank you for your outstanding customer service, Sir!! You've provided all the information that I needed above and beyond! My call to you Matthew was a great experience!! Thank you so much! Respectfully and Sincerely, Maximino and Annabelle!

PL Melvin

★★★★★

a year ago

We recently purchased a travel trailer and were concerned about protection on the road as we traveled should we have an issue. After having a discussion with another company well known for their roadside service, we decided to purchase protection through Good Sam. In my phone conversation with Jean, she walked me through all the levels of protection to make the best choice for us at the best price. Thank you, Jean!

Missy Villa

★★★★★

a year ago

Bree was such a pleasant person to speak with. She was very thorough in answering all of my questions. Especially dealing with the differences in plans. Bree is truly an asset to the GoodSam family.

RVrebel Girl

★★★★★

a year ago

Nicole helped me today because I could not place my order online. I called Good Sam and she helped me get my premier plan which includes my dog all set up and paid for. Nicole was so pleasant to work with and also she made sure she sent me a kit to tell me everything I need to know about my plan. She Help make my travel plans complete. Thanks Nicole!

Richard Stevens

★★★★★

a year ago

Kylie did an excellent job, answering our questions about our road service plan and signing us up for the five year tire and wheel protection plan she did a very good job, explaining everything and deserves a raise

Irene Noden

★★★★★

a year ago

Mathew was friendly, efficient, and extremely knowledgeable in answering my questions and getting me back on track with Good Sam Club 3-year membership, Good Sam Travel Assist and Good Sam Roadside Assistance programs. I was pleased to hear of his military background (I asked) and thanked him for his service to our country. Thank you Mathew for a task well-done! I can now leave for my trip out west with confidence and anticipation!

Dena Francis

★★★★★

a year ago

Suzanne was very helpful and patient. She helped me understand my membership details. After the customer service phone call, I was very confident that my family would have the best support during our summer RV travels, if necessary.

Whiskeystraw

★☆☆☆☆

3 months ago

I got the Roadside and tried to use it just once when instead of help I got phone calls from tow companies telling me that GS was only offering $35 buck for a jump when the starting rate is at least $80 locally and many pay $125. AAA always allowed me to call for secondary help if their guy couldn’t make it and then they sent me a check. 15 years ago it was $50 bucks for a jump start, GS seems to be set to 1980 prices when it come to helping your stranded family. That is a big insult. Off to AAA they were not great but they never left me on the road because they were too cheap to payout. As long as GS has been around you know they know better also. Such a shame I had GS as a younger man and it was fine. Just rack it up to another business just straining the life out of our time and pocketbooks. Americas are paying more and more for these type of services with less results in all areas of business in USA it seems.

Susan Whitmire

★☆☆☆☆

Edited a year ago

I am sure others have had a good experience with Roadside Assistance however ours was not. We lost both wheels going 60 mph on a busy interstate in the pouring rain. Called Good Sam Roadside Assistance and when finally connected to an attendant, he was VERY difficult to understand in that his mic was going bad - quite garbled. We needed to get off the interstate and the big question was where do we want to be towed. They could not even begin to dispatch a tow truck until we knew where we wanted it towed. That was taking time to figure out on a Sunday. The attendant called back and the message was so garbled even the phone number to call back on could not be understood. So, I had to go back through the main number and when connected to someone else, who was clearly understandable, started all over with questions even though I had the reference number for the incident. I was told the original attendant would call back immediately. That did not happen and Hwy Patrol needed to get us safely off the interstate as it had already been a couple hours. Hwy Patrol ordered towing and it came in about 20 minutes. It took over an hour to load the RV due to losing both wheels. We had it towed to a location less than 2 miles away. The next communication from Good Sam was “please rate our service.” Not good at all in this situation.

Perfekte Welle

★★★★★

2 years ago

I just had a great customer service call with Matthew and he answered a couple of important questions I had before renewing my platinum road assistance plan for this coming season. It is a great peace of mind knowing they know RVs in a pinch, unlike auto clubs if I need something on my next adventure. I also got the travel assist this season for the first time. I have several trips involving activities where I may be injured and they will drive my RV home if I cannot, and other great added benefits! Now there is no reason not to give 'er and win the race!