Groove Subaru Service Center

Juan Carlos Padilla

★★★★★

2 years ago

Dear Groove Auto Management team, I wanted to express my sincere appreciation for the exceptional service I received during my recent visit to the Groove Subaru car service center. The professionalism and efficiency demonstrated by your team, especially Sophia and Brett, they exceeded my expectations. The staff exhibited a genuine commitment to customer satisfaction. The transparent communication about the service process and the timely updates kept me well-informed and reassured throughout. Not only did your team address the specific issues with my vehicle effectively, but they also went the extra mile to have my vehicle cleaned very thoroughly. It's evident that customer care is a top priority at your establishment. Please extend my gratitude to everyone involved in making my service experience so positive. I am a loyal customer, and this visit only reinforces my trust in your team's expertise and commitment to excellence. Thank you once again for setting a high standard in automotive service.

Tony G

★☆☆☆☆

a year ago

1. They put the wrong mirror on our Subaru during a repair. The mirror did not work and was nonfunctional (external mirror and it did not move or perform blind spot detection). 2. It took 3 weeks longer than expected to get this repair performed. A better service repair shop would not have made these rookie mistakes. Manager claimed ignorance. Recommend taking your money elsewhere.

Danny K

★☆☆☆☆

5 months ago

Beware, this has happened to me twice, trying to use the Service Specials on their website, but when I showed up, the service advisor said they're in the process of updating their site, and try to sell me more than I asked for. And would not honor what's on the website. Sure enough, two weeks later, still the same "Special" on the website. Really should be zero star.

Emerald Green

★★★★★

a year ago

Just bought a 2024 WRX here last night. The salesperson I worked with was Shaun, and he went above and beyond and was wonderful to work with. The sales process was seamless and there was absolutely no pressure and 100% transparency in both the sale and the financing process. I am not an easy customer to please, and am rarely compelled to write reviews, but I was very impressed. Thank you Shaun and everyone in the back office that stayed late to make this happen!

Tanya Jestice

★☆☆☆☆

2 years ago

I bought a battery in 2017 with 88 month warranty- battery died. I brought it in for prorate in new battery. They told me they couldn’t without the car. Bought new battery and brought old battery with car 1 week later. They had my car for 5 days over Memorial weekend and never looked at it! Told me 24-48 hours. Then they wanted to charge me a diagnostic fee $135 to check out the car and battery! That defeats the purpose! I paid $160 for a batter in 2017 that they wouldn’t pro-rate for me. Then they wanted to charge me to look at my car - I bought the car NEW in 2016 from them. Paid for extended warranty (which now is expired) and prepaid maintenance (which now is expired) and they couldn’t do a simple battery check for me and prorate the battery! Never coming back!

Eduardo Martinez

★☆☆☆☆

7 months ago

I’ve been doing business with groove Subaru for my wife’s forester since 2017 for all preventive maintenance services and any work that had to be done to the car, but will no longer return to this service center. Starting last year, we came in with a AT oil temp light. After doing some research, found out it could lead to more complicated issues, so trusting our service center of choice, we went ahead and approved all the recommendations they presented. Light was off for a few months, but then came back. Brought the car back in to get it resolved. They found “different issues that cause the same light to come on”. Didn’t think much of it, went ahead with the recommendation from their mechanic. After this, light continued coming on after driving the car for a long time, which was guaranteed it had been resolved. We had a long trip (CO to ND), and wanted to make sure we were in the clear. So we brought the car back in and this time, the suggested services equaled more than $4k. Needing the car back, and being naive and too trusting of them, we went ahead and repaired it through them again. Within an hour of our long trip, light comes on, and then repetitively throughout our way there and back. Disappointed, we came back to our service advisor, who in reality is no one to be blamed, as he only is a third party for their very inefficient shop team. He assured me that they will take care of it. As usual, drop off the car on the date we make an appointment, they don’t look at the car for 2-3 days (every single time for some reason), and I get a call now, that there’s a “new” issue and it will cost me a whopping $6,700 to fix. At this point we lose patience, and elevate the issue to their service manager, whose only answer is that they would lower their shop rate, making it $1k cheaper. This being insufficient for us, after spending over $6k toward this specific issue, we elevated it once more to the service director. We have a conversation in person, where he assures me they will take another look at the car and make sure we can come to a resolution. Very next day he calls and says there’s nothing they can do. When this happened, I realized he was nice just to get me out of his office. Very next day I pick up the car, I am told that the only thing that the can do is waive the inspection fee. I take the car for a second opinion, something I should’ve done from the beginning. I give the new shop the estimates/problem description that groove Subaru service dept provided. Not only they came up to be nearly $4k cheaper (!) but offered to take a look at the car to make sure the problem they presented was in fact what was causing the light. I bring the car in, they diagnose it and show me that the photos groove Subaru attached to their proposal were deceitful, and the descriptions inconclusive. They walked me through other potential issues that could be causing what Subaru thought was the underlying issue. Left the car there for a day, they were able to diagnose and fix the car for under $300, and car has been running strong and no more lights. Groove Subaru service center has not been the same for about 8 months now. They only care about upselling and their customer service is rather disappointing. Got a third opinion afterward to make sure, and car is running better than ever. The fact their “mechanics” guide themselves only by what a computer tells them, not by actually looking at the car and other issues that may be contributing to a certain code shown, is not acceptable for a company this big. I am strongly considering taking them to small claims to recover my money for the services that didn’t fix the issue, and maybe even pursue further legal action based on the written correspondence and other proof I have for all the trouble this caused me and my family. It hurts to say it after so many years trusting them with my wife’s vehicle, but I would look at other options before you give your money to an place who’s only concern is to make as much money as possible and not help the issues the customer is concerned with.

Maddy C

★★★★☆

5 months ago

I just got my first service done and the process was seamless. Very friendly staff and a comfortable lobby to wait in!

Emily Fiola

★★★★★

2 years ago

Thank you so much to Matt for helping me buy my dream car. It was my first time buying a car myself and I didn’t know how the process worked or even what questions to ask. Matt was genuinely so so helpful. He wasn’t pushy and was patient with all my questions. And obviously I am very happy with my car. Thank you so much Matt!!

Tammy Mathias

★★★★★

2 years ago

Amazing experience... Tina my sales consultant was totally amazing... She had the ability to make me feel comfortable enough on the 1st phone call with her, until I bought my 1st new car in years. Everyone, from management, finance, made sure I was well taken care of...and comfortable with every step of the purchasing process. I was very impressed even after my purchase that when I called Tina, and all other team members worked together to answer my questions . The #GroveSubaru team is #1AutoDealership in my experience. I will continue to recommend Grove Subaru. I love my 1st Subaru Forester Wilderness. Thanx Everyone...

Jack Brown

★☆☆☆☆

6 months ago

My experience with this Subaru dealership has been less then ideal. I've brought my 2025 Subaru Forester in for service 3 times over the summer, and each time was awful. The first time I brought my car in was due to a grinding noise. They heard the noise, and told me it was probably a stick in the wheel and they did not inspect it, even though I paid for and booked an inspection. It turns out the grading noise was my broken swaybar grinding against the inside of my rim, which was not visible unless you got all the way up under the vehicle. I then brought in my Forester for service, and it took them 3 weeks to get my vehicle back to me. The repairs to replace my seaybar and swaybar bracket totalled over 3500$, which is absolutely outrageous. Then, I got a slow leak in one of my tires. I took it in for a tire rotation, and they said they couldnt find a leak. We'll it turns out my wheel was very very obviously broken, and they still rotated my tires without telling me anything about it. I then brought it in for service for the new wheel, and it took them 2 weeks. When I received my vehicle I had my extra key with me, and they brought the vehicle to me without giving me the keys. I figured they were somewhere in the car and I drove off. It turns out they kept the key I gave them, and I had to come back the next morning and miss an important event so thag I could receive my key they kept. They also left all the broken parts they replaced in the trunk of the car. I would not reccomend this dealership.

F M

★☆☆☆☆

a year ago

I would give them negative stars if I could. They sold a car to my father in October of 2023. I told them There was an issue with my brakes. They told me they were fine. I brought in a few months later for oil change. Again they told me my brakes were fine. It now May of 2024. The car making different noises. I have no brake pad on my front driver side of the wheel. The rotor is screwed. They tired to blame it on me. Tell me they are not a Nissan dealership. They had no issues taking the money for the car. Since I told them it was the brakes right after getting the car. They need to fix the brakes. Do not buy a car here. Do not get repairs done here on anything that could kill you. You know like your brakes. Clearly they have no problem taking money and lieing. The manger isn’t on a zoom call the inter day and unable to call you back. Here some pictures of brakes in the front of the car. These are not brakes that where actually fine when I brought my car in after buying it nor where they still fine after a few months. GO TO ANOTHER DEALERSHIP AND ANOTHER SHOP! Do not be fooled by them.

Keena Kalinowski-Takahashi

★★★★★

2 years ago

My story is quite long but in a nutshell...my subi had a broken clutch. 😢 and after the diagnosis the price was 3600 dollars. I had hoped it was covered under either of the 2 of my warranties but...sadly...it wasn't. I don't have that kind of money and my credit was destroyed last year due to my former car stolen along with my wallet. Bank account information, ssecurity information...my money drained out of my account and application after application of loans from the theif.hence why I got a car with a stick shift. And my dream car to boot( 2021 wrx)...I felt defeated, once again, and said I would have to pick him up and just parm him. I Uber as my part time job...and a chef as a full time job. Living I Denver drains every dime every month. And with no car...no Uber. And no train to my job...I WOULD HAVE been up the creek. With no paddle.......HALEY was my point of contact through the whole thing. Keeping me informed almost every 20 min.i told her my story...and she said " you know, I have one option. She was calling Subaru headquarters "...I figured for sure it wouldn't ever work. Nothing really does for me. It's what I was used to lately...Haley called me within 45 minutes to say" Subaru is picking up the tab...all of it" ...I started crying...just like that....I never had someone go above and beyond for Me like this before. I couldn't stop crying. Tears of joy( yes, that's how much I love mu subi too)....I can't begin to give this lady the gratitude she deserves. Top of the line employee right there .... thank you. For fixing my baby. From the bottom of my heart...#subarubuiltonlove#lovemysubi#2021wrxlove I will take my car there every time. You have my vote. You rock

John

★★★★★

5 months ago

Very well organized check-in, friendly staff, excellent service by Subaru mechanics, installfactoryaccessories. Great waiting room or ride home. I had them install Subaru door protection accessories on my new Ascent. Excellent!

Eva Hall

★★★★★

4 months ago

Vote Josh Magyar for Subaru CEO! Jokes aside, servicing my car here for the past ~7 years has always gone incredibly smoothly, and I appreciate the constant communication, including “no update” updates. Josh has been great to work with recently, and I thoroughly appreciate his patience.

Robert Harrison

★★★★★

2 years ago

Jonathan Is Absolutely the best sales person I’ve ever met at a car dealership, Jonathan deserves a raise, and he’s one outstanding young man. Quite frankly everybody, I’ve met, including Donnie at parts, and I think his name is Josh and the service center. We’re all exceptional and even the finance lady and I can’t remember Her name, but she was a blonde also outstanding.

Lily Elizabeth Stevenson

★★★★★

3 months ago

Wow what an excellent experience here! Especially compared to service centers in New England, they were extremely friendly, quick, and helpful. While I was waiting I got a full video showing the state of my tires, brakes, and other parts. Plus, I got photos of what was recommended to get fixed, which I had the choice to opt into or not. Will definitely be back!

STEPHANNIE DEAN

★★★★★

a month ago

I have purchased countless cars in my life. Been to more dealerships than I can count. From GM Rich Battista to service representative Brandon Sloan and finance Director Keith Y. I can't say enough about my positive experiences. I purchased my car a year ago and thought I had added the extra service rider. Rich handled it personally ( through Keith and Brandon). I think you find out more about a dealership Once your car is purchased and you need something. I would give them 10 stars if I could. If you are in the market for a Subaru make the trip; promise you won't be disappointed. Stephannie Dean