AutoNation Collision Center Spokane

Karen Clifton

★★★★★

4 months ago

Everyone was helpful and knowledgeable. They did a great job on the bodywork on my car. The paint matches perfectly, even though my car is almost 8 years old. You can't even tell there was previous damage. I hope I don't need bodywork on the future, but if I do, I'm thankful to have a reliable place to bring my car.

Laurel Broxton

★★★★★

a year ago

I had to get a scratch/dent fixed here. It was such a smooth experience. And it was amazing getting my car back looking all shiny and new!! They vacuumed, cleaned and shined it, inside and out. That is going above & beyond. They send text updates on the progress, which is much appreciated. Customer service was top tier!! Thank you!!!

Monica

★★★★★

4 months ago

These guys are the best! I had some warranty issues paint recall, i also paid to have some extras done. My truck looks amazing thank you thank you!! I will use you forever more and refer as many your way as I can!! 🏆 🏆 They also replaced my windshield.

Greg Palmier

★★★★★

2 weeks ago

I have unfortunately Due to deer Collisions over the past several years into Autonation Collision several times. Every time the customer service and work has been fantastic. I would recommend Autonation Collision to anybody.

William Neff

★★★★★

4 months ago

Five stars for the ANC on Sprague 🏆 Would give a 6-star rating if I could. Service was lightning fast, staff was diligent and professional, and work quality was superb. If another business would like to know how to run a customer-oriented front office and successful operation, go to this business and learn how they do things. This is a textbook example of premium customer service--a real rarity in the 2020s.

Rob Quinn

★☆☆☆☆

7 years ago

Worst customer service I have ever experience. I bought a new vehicle from AutoNation and it came with a small dent on the roof (from the transportation company). Because of this, the manufacture was responsible for the repair. It took over a month for the Collison center to schedule my repair. After I was scheduled, they said it would take up to four days to repair, which seemed like a long time to remove a small dent. I brought it in on a Monday and it was to be completed by Thursday. Wednesday came along and I hadn’t heard anything about the progress, so I called to check up and make sure it would still be ready by Thursday. Nobody was available that was assigned to my car, so I had to leave a message. Did not receive a call back. Then Thursday, I called again, nobody was available, so I had to leave another message. Did not receive a call back. Then Friday, called once again and nobody was available, so I had to leave another message. Did not receive a call back. After the weekend I called once again on Monday, and once again nobody was available, so I left another message. Finally, Monday afternoon I received a call. They said they my vehicle was primed and ready for paint, and they would be painting it the next day or the day after. First of all, I was never informed that new paint was ever even an option. Secondly, it was already 4 days past due, and they had no sense of urgency. Lastly, they were unapologetic for the delay and the lack of customer service. The vehicle ended up being complete Tuesday night. When I picked it up, everything seemed to look good, best I could see at night. The next day I examined the repair job in the day light and everything seemed to look good. Unfortunately, the same can on me stated for their clean up job. There was paint/sanding residue all over the side and bottom of the windshield. Then I looked inside the vehicle and found the same thing. Residue on the inside of two doors, on the handle, one of the vents, the gas and break peddle, and the driver side (cloth) seat. Which leads me to believe that they had the doors open while working on the repair. I have called and left a message to have this cleaned for the past two days and, once again have had to leave a message both days and have yet to receive a call back. Absolutely the worst experience I have ever had. AutoNation should be embarrassed to have their name associated with this collision center.

Eric Walker

★★★★★

5 months ago

After a bad experience with a different dealership, I turned to AutoNation. What a pleasure! They were courteous, helpful, efficient, and did the two complicated jobs well and timely. Great place.

Rick French

★★★★★

8 months ago

We had recently bought a new Toyota Sequoia and someone scratched the door the very next day, then a few days later the hood got dented and paint scratched in our shop. I brought it here and they literally did a miracle on this car for us, looks brand new again. All done in one day and it came in under the lower estimate which usually never happens. I would highly recommend AutoNation Collision Center for any paint and repair needs. Such a great experience. Our Estimator Darla was awesome to work with and communication was prompt and professional.

Eric Dines

★★★★★

a year ago

Just picked up my 2023 Tundra from there. I t was a small repair, so I decided to not go through my insurance. Not only did they fix it less than a day, they lowered the labor cost to keep it under $300, and detailed the inside of my truck. Very professional and friendly.

Launi Lockard

★★★★★

8 months ago

These guys got my car - damaged in a parking-lot hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be ready, even though several parts had to come cross-country! They did an incredible, very impressive job on the repair. I couldn't be more pleased! They even took the time to make sure I understood exactly what they had replaced and repaired! Out of sheer curiosity, I asked the service manager about an undercarriage item I saw listed on the receipt as having been replaced, as I didn't recognize the part name. Rather than just explaining it to me, which would have been just fine, he walked me into the service area and showed me the very part on a similar vehicle that was apart at the time. It was so cool to see, and made me feel special! They even took care of returning my rental vehicle for me, so I didn't have to deal with that added hassle -- SO NICE! I hope I never need body work again, but if I do, AutoNation Collision Center Spokane will definitely be my first and only call! TWO ENTHUSIASTIC THUMBS UP!

Gary

★★★★★

9 months ago

Great customer service, and even better workmanship. A windshield chip turned into a long crack. Told insurance I'd prefer a Subaru authorized repair center (rather than Safelite). Never got the chance to call, as Jason very proactively called first to let me know he had received the insurance authorization repair, and the replacement windshield was already in. Scheduled a date and time, including a request to drop off the Forester at the Subaru dealer when they were done for an oil change. Dropped off the vehicle at 9:00, received a call just before noon that the windshield replacement was done and they had dropped it off at the Subaru service center. Great communication and follow up. Other than a windshield with no crack, absolutely can't tell it's a replacement (and my wife will attest that I am absolutely finatical when it comes to my vehicles). Thanks to Jason (and the technicians who did the replacement) for making the entire transaction and repair seamless . Gary

Jennifer Sweeney

★★★★★

11 months ago

Took my GMC pickup here for body repair. They did a great job communicating with me how long it would take to complete and gave me updates as it was progressing. It was actually done earlier than they said originally. They washed my truck before I picked it up and I really appreciated the extra effort! The quality of the work is 10/10. The paint matches perfectly. Thank you for everything and if I even need work in the future I won’t go anywhere else. Thank you!!

Carola Kieve

★★★★★

a month ago

Such very nice people, who went out of their way several times for me, in addition to doing impeccable body work!

Kevin Niewoehner

★★★★★

8 months ago

I was very impressed with Autonation collision center. I met them on saturday. They went over everything to expect and set up an appointment for monday. My repare was small and easy. They completed the work all was perfect. The folks there were so easy to talk to and friendly. Im glad i had my repairs done there.

Dave Wold

★★★★★

7 months ago

Darla and everyone I came in contact with were very kind and professional. Service was great and a job well done in a timely manner including coordinating with Enterprise for a rental. Highly recommend them

Kaley H

★★★★★

Edited 11 months ago

I had owned my 2024 Subaru Solterra for only 4 months when another driver crossed in front of me, which caused front end damage. Knowing that this model is fairly new and some parts are scarce, it's an EV, and mostly built by Toyota, I wanted a body shop that was experienced with both Toyota and Subaru. AutoNation Collision Center is certified for both - they got me in right away for an estimate. Trevor was very transparent in what parts my car needed, and I had already anticipated this could be a several month ordeal due to lack of parts. He let me know that he'd be texting me every Tuesday and Thursday with updates. He followed through with clear communication. This was not an easy vehicle to repair, but they got it done in a little over 2 1/2 months - mostly due to lack of parts. My car looks great, inside and out!

candace manuel

★★★★★

11 months ago

Dave Guthrie was so nice and informative and kept me updated on my Audi! He answered all my questions promptly and got my car out of the shop and onto the roads again as quick as possible! Very grateful he’s who helped me in a stressful situation! Couldn’t recommend Dave enough, deserves a raise! I’d give him 10 stars if I could!