Google Reviews
Sauna Walley
★★★★★
a month ago
I was in a wreck and was unexpectedly having to get another ride,went to other dealerships but wasn't feeling it,my husband brought me to AutoNation and Jonathan Leggitt right off the bat was I got you,what do you need, showed him what I wanted and now a proud owner of a Ford Bronco Outer Banks that I love Thank you
Mark F
★
☆☆☆☆
3 months ago
This has become my worst new vehicle experience ever and I’ve been buying vehicles for 42 years! I bought my 2025 F-150 August 22, 2025, and waited until now to give everyone involved a chance to rectify my issues. Here I sit 90 days later and nobody will respond. It all started September 7th when my truck had catastrophic engine failure at just 1,519 miles and before I even made my first payment. I was headed to Abilene, TX, in support of National Emergency Wildfire Operations when the engine failed three miles from the Texas state line while passing a vehicle on I-20. Thankfully I was able to avoid a major accident. I had it towed to Marshall Ford in Marshall, TX, and I must say they were very professional and quickly addressed the failure. I had to leave the truck in Marshall on the 8th because my resource order in-place date was on the 9th. When I told my Autonation salesman on the 9th what happened he actually asked “how did the truck end up in TX?” Not, I’ll call the service center and see if I can help then call you back with an update or how can I help? On September 11th I established a case with Ford Customer Care and explained the entire situation as well as the fact that I couldn’t retrieve my truck until September 23rd. I also explained I was working 14-hour days with no days off and the service center was over 300 miles away. After returning home, I was on R&R and began preparing a letter to Ford that included a reimbursement request for the tow bill, hotel cost, Lyft to the dealership, rental car reimbursement and other miscellaneous items related to the breakdown. On October 1st, my Customer Care Representative sent an e-mail stating “please send your receipts over by 10/03 to receive reimbursement if not sent by 10/03 we may not be able to provide a reimbursement”. The e-mail felt threatening and not very “caring” about what happened with my new Ford F-150. I responded to her and again explained I was working on a letter and didn’t appreciate what I felt was a threatening e-mail. She did not respond. On October 6th I sent a letter by certified mail to Ford Customer Care and to date have not received a response. On November 24th I sent a copy of the letter along with the certified mail post card to Mr. Bellallah, the Autonation Ford General Manager, and asked if he could me with this issue. He did not respond. Ford has always been my family’s trusted brand, but this experience has shaken my confidence and made me question Ford’s commitment to their customers. The irony of this entire situation is I only bought a new truck because my 2014 F-150 was getting older with 154K miles and becoming less dependable, understandably so. Before the engine failed in my new truck, it was experiencing and continues to experience transmission issues. When I spoke to the service manager in Marshall, he said it’s probably just the transmission skip shifting and to make the gear pattern visible while driving so I could see it was most likely just skip shifting. I did and the it isn’t shifting when I experience strange clunking noises and slipping like something is loose in the driveline. It doesn’t do it all the time but when it does it doesn’t feel right. I feel like I’m just waiting for the transmission to fail next. My experience thus far has not only destroyed my confidence in this vehicle, but also the permanent Carfax record of such a major repair so early that will negatively impact my resale or trade-in value. A customer should not suffer long-term financial loss or safety concerns due to a manufacturing defect that was missed during quality control nor should they be ignored when attempting to address such major issues with their new vehicle.
Angela Walzer
★★★★★
5 months ago
This place took care of me and my aunt while buying a car. Plus went above and beyond. Jacqueline Gowdy is an ANGEL. She made the car buying process so easy and 2 days later called me to make sure I was okay after a tornado went through my area. Sweetest lady ever! Everyone there was so nice. I can’t say enough good things about this place. Even if you don’t want a ford, check them out. I love my Toyota I got from them.
nancy seibert
★★★★★
3 weeks ago
I had a very good experience at Auto Nation. Jonathan Liggett kept me informed on when I would be receiving my car from Texas. I was very satisfied with my purchase.
Lovejeet Gill
★★★★★
5 months ago
My recent car buying experience was truly the best experience I’ve had with any dealership. From the moment I walked in, the staff made me feel welcome and valued. The sales team listened carefully to my needs and helped me find the perfect vehicle without any pressure. The entire process, from test driving to finalizing the paperwork, was smooth and efficient. I left feeling confident in my purchase and thrilled with the level of customer service I received. I would highly recommend this dealership to anyone looking for a stress-free and enjoyable car buying experience.
Latoya Taylor
★
☆☆☆☆
2 months ago
Thirty-seven days after purchasing a 2021 Nissan Kicks from Autonation Ford Mobile, the transmission failed, a mass air flow sensor failed, the door lock actuator failed, and the axle failed. Additionally, the speakers were busted upon purchase, and the car didn't lock properly. Furthermore, now, the security system on the vehicle is malfunctioning, and the switch for the passenger window on the driver’s side of the car is malfunctioning. Amanda Cote and the general manager purposely sold me a vehicle knowing that it did not operate properly.
K Jones
★★★★★
3 weeks ago
I went in to purchase a car and he made it happen. The experience with the dealership and salesman were great, finance company not so much. Would definitely recommend anyone looking for a vehicle to contact Preston.
Diane Brown
★★★★★
4 months ago
I came to AutoNation Ford Mobile because they had what I wanted on the lot. Unfortunately, the Explorer I saw on their website was sold the day before I got there. The salesman and sales managers deserve a 5 star rating. They worked very hard to locate and procure an Explorer from another dealership that was exactly what I wanted - color, trim, and extras - everything! This was the best experience at a dealership I've ever had. They were patient, courteous, professional. Most of all - they actually listened to me! When the deal was done, all parties were very happy with the outcome.
Jill McGahee
★★★★★
a month ago
The entire experience was very professional. Mark G. was my service advisor and listened to what and how I wanted my transmission to be serviced and relayed that to the tech. The videos of all the checks done were a great add! As someone who is always skeptical of whether or not everything was checked that really appealed to me. Thank you for a very professional experience done right.
Nicole Greenlee
★★★★★
2 months ago
Great experience. The advisor, Mark was very professional and courteous. I will definitely be back! Thanks to Mark for being so great! I love my vehicle, and I am so happy to finally find great people to take care of me. Thanks again AutoNation.
Jennifer Warren
★★★★★
3 months ago
I had the best experience at Autonation Ford of Mobile. Employees were extremely nice. Their attentiveness to details made a routine oil change a good experience. My advisor, Shelby, was very helpful. Prices were even very reasonable compared to what my friends have paid for the same service at other dealerships. I would recommend Autonation Ford of Mobile for all vehicles needs!
LoRen Modisa
★★★★★
2 months ago
I had an incredibly positive experience with AutoNation Ford in Mobile. My salesperson was Jacqueline Gowdy and I cannot say enough positive things about her. She was very professional, kind, and patient while we went through the sales process. I felt heard and understood as a person- not just a potential sale. I also truly appreciated Brittany Summersgill, who handle the financing portion of the process. She made sure I was aware of all of the red tape and took her time, with care, going through each document. I’d highly recommend this dealership and these two staff people, specifically. 10/10 experience.
Jason James
★
☆☆☆☆
2 months ago
I completed an online submission to carvana regarding selling my truck. From this I was offered a buy it now from AutoNation. The truck has a torque converter going out and this was disclosed on the listing. After receiving the online purchase request, I then received a text message from Mark Hochecker with AutoNation confirming that they want to buy it. They are a hour plus away from me so before moving forward I confirmed that they were not wasting my time and that they knew about the transmission issue. He assured me that as long as the condition of the vehicle is as reported that I would leave with the amount offered. We scheduled a time for me to meet him, I made the drive over, they made me wait over a hour, then informed me that they were offering almost $5,000 less than what was offered online due to the transmission issue. This company has no problem with wasting someone’s time, misleading you, and basically being inconsiderate. Do not trust their word and definitely do not go out of your way from an online as is offer that they approach you with. Very disappointed and i wish I could give less than zero stars. I also over heard conversations about how poorly management is treating their sales force. Shame on Auto Nation!
Porshea
★★★★★
a month ago
I purchased a 2022 Nissan rogue January 16th 2026 , my experience was absolutely amazing , I was able to get absolutely approved over the phone by submitting the requested documents. A salesman from the dealership even came by my home to pick me up to sign my deal & I left in my new car that day less than 15 minutes . The financing manager was so sweet & they were all so excited for me , I received a 9 month warranty, 6 months of free services tires & rims including . The thing I liked most was I was approved before I ever arrived . Experience 100 out of 100 will definitely recommend & will definitely be back for my second car 😊 I’m officially a happy AutoNation Ford of Mobile customer !!!🥳🥳
Dakota Reeves
★
☆☆☆☆
3 months ago
Arrived to pick up a vehicle that was transferred from another AutoNation dealership. When we arrived, this dealer had no clue we were coming despite the selling dealer stating they would contact this dealer, as well as us calling nearly an hour prior to our arrival. We had to wait about 20 minutes as the dealer scrambled to locate the paperwork AND THE CAR. We had to then fill out paperwork that the salesmen at this location did not understand because it was Florida specific. After finally taking possession of the vehicle, we found out the car was driven from the other dealer rather than shipped, it was nearly out of fuel, and it was dirty. For something that was supposed to be very easy since we were not financing or trading, but somehow this dealership found a way to make this as inefficient as possible. When called out on any of these points, this dealership was quick to lay all the blame on the shipping dealer rather than trying to resolve the issues. So now we have a $35k used car that we have to fuel up and clean ourselves... oh and they were kind enough to put an extra 600 miles on the car without letting us know, as well. If you could buy cars at the circus, this is what it would be like.
Dawn Griffin
★★★★★
2 months ago
I had an excellent experience with this dealership and cannot say enough good things about the team. Jonathan Liggett was outstanding to work with from the very beginning. He was extremely knowledgeable, patient, and genuinely focused on making sure I found the right vehicle—not just making a sale. Jonathan answered every question thoroughly, kept communication clear and timely, and made the entire process feel smooth and stress-free. His professionalism and positive attitude truly set him apart. I also want to give high praise to Grant Young, the CFS Manager, who was absolutely fantastic. Grant was transparent, efficient, and took the time to clearly explain all financing options and paperwork in a way that was easy to understand. I never felt rushed or pressured, and I truly appreciated his honesty and attention to detail throughout the process. Overall, this was one of the best car-buying experiences I’ve ever had. I would highly recommend this dealership to anyone, and especially recommend working with Jonathan Liggett and Grant Young if you want a smooth, professional, and enjoyable experience.
Ronnie Bowes
★
☆☆☆☆
2 months ago
At first I was happy, I had bought my dream car. A 2019 Mustang gt350 with all of the options. We'll turns out they sold me the car knowing the ac was having issues and needed full replacement. Well instead of offering to rectify the problem they knew about before selling me to car they offer me half price for th ac replacement. Just beware if buying a used car from them. I am in the process of refinancing and getting away from these guys. Let's hope I can get a refund on the prepaid services I bought... doubt it.
Hannah Johnson
★★★★★
2 months ago
Zach was an awesome salesman and made the car-buying experience fun! Thomas in finance respected my decisions and was not overly pushy. Very refreshing to actually enjoy spending time in a dealership. I would highly recommend purchasing your next vehicle from AutoNation Mobile!
michfaldo
★
☆☆☆☆
2 months ago
**Update** Mark F. Review Over 4 Weeks Ago – This is on my wife's google account because my first review reached the maximum amount of characters allowed for a review. Therefore I had no way to update it. This is still my worst new vehicle experience ever! After my initial review, Customer Relations asked me to send the documents I already sent to Ford Headquarters on October 7, 2025, and then sent to the AutoNation Ford Mobile General Manager on November 24, 2025, so I did two days later on December 9, 2025. The documents consist of a three-page letter, including receipts, that I have now provided multiple times to multiple offices. The letter details my out-of-pocket expenses created by the engine failure which are $1,565.20 for the tow bill, hotel, rental vehicle, Lyft to service center, etc. It also contains a long-term remedy request. After hearing nothing from AutoNation Customer Relations for a week, I sent an e-mail asking if they received the documents they requested and I sent on December 9th. AutoNation Customer Relations replied with a canned response stating they make their best efforts to respond within 1-2 days. Two hours after receiving the canned response, I received a call from Josh at AutoNation Customer Relations asking me to explain what’s going on with my new F-150. I was in shock…he should read the review and documents I sent as they requested. He said he would have to find the attachments since they weren't forwarded to him and get back to me. That was 26 days ago. So here I sit, 137 days after sending a letter to Ford Headquarters, 48 days after sending it all to the AutoNation Ford Mobile General Manager and 26 days after sending it a third time to AutoNation Customer Relations, with no response. Considering I spent nearly $70,000 on a vehicle that needed a new engine at 1,519 miles, the least they could do is reimburse me and respond to my long-term remedy request. **Original Review Screenshot Below**
Sal Perez
★★★★★
a month ago
AutoNation Ford Mobile was a wonderful experience purchasing our new-used 2019 Expedition. The service staff, sales staff care about your purchase and gave100% to help make my experience at AutoNation Ford exceptional!!!! Thank you all!!!
