AutoNation Volkswagen Carlsbad

Brian Torres

★★★★★

a month ago

"Frank our salesman was the absolute best! Couldn't have made it easier or smooth for our family. Sami in the finance office was very thorough and accommodating. We were extremely pleased with our experience and will recommend your team. Thank you."

Christian Guynn

★★★★★

a month ago

Volkswagen Carlsbad is a great dealership with friendly staff and amazing customer service. Abraham in the service department took great care of me and my vehicle. Communication was excellent and he got my car in and out of service within just a few hours. I'm very happy with my experience and will gladly bring my car back again. Thank you.

Fernando Escobedo

★★★★☆

a month ago

⭐⭐⭐⭐⭐ VAL IS AN ABSOLUTE ROCKSTAR! ABOVE AND BEYOND FROM START TO FINISH! Working with Val has been nothing short of extraordinary. From the moment we began with my Golf’s problems, Val demonstrated a level of expert knowledge that instantly put me at ease. Every explanation was clear, confident, and backed by genuine experience, the kind you can’t fake. Val didn’t just meet expectations, he exceeded them. My results were delivered exactly within the promised time frame, without a single hiccup or delay. That level of reliability is rare, and Val delivered it flawlessly. I never once felt like just another name on a list, the team consistently put my best interests first, ensuring the best outcome regarding my car’s problems and handling my 3rd party warranty. No shortcuts, no rushing, no missed details. And throughout the entire process, Val kept me updated and informed so I always knew what was happening and why. The communication was proactive, transparent, and genuinely supportive. If you want someone who’s knowledgeable, reliable, honest, and committed to getting you the best outcome, Val is the one. Five stars isn’t enough

Jhonby18

★★★★★

a month ago

Abraham helped me a lot, his costumer service skills are on point, kept me inform at all times and help me with future repairs recommended to my vehicle. Will definitely come back to fix my car there. Also the complimentary car wash is great.

Nicole Hershman-Daniels

★★★★★

3 weeks ago

I have been using this same service team for the last five years that I have had my VW ID.4. Every transaction has been respectful, honest and courteous. Everyone is so incredibly thoughtful wanting to provide the best customer service possible. 10/5 STARS, all day long

Charelene Serrano

★★★★★

4 months ago

I had a really great experience working with William. I truly appreciated how clearly he communicated with me throughout the entire process. He made sure I understood what was going on with my car and kept me updated, which helped me feel confident and at ease. I felt like my car was in good hands the whole time. William took care of everything in a way that made me trust that the service was going to work out smoothly. His professionalism, reassurance, and attention to detail made a big difference. Overall, I’m very satisfied with the service and grateful for how well William handled everything. I would definitely recommended him and would appreciate continue working with him in the future!

Jordan

★★★★★

Edited 3 months ago

We had a great experience buying here! Eric, Sami, and Frank made a stressful process finding a new car very easy and transparent. I love my new vehicle! They had a variety of warranty services that are worth considering. I greatly recommend this dealership! Update: Mark and Valentine in Service looked over my car and affirmed the condition was great! Thank you for taking the time to do a second look and making me feel more comfortable 👍

Trevor Puthoff

★★★★★

a month ago

The whole team was very professional very informative and made me feel very welcome. Bobby was my service advisor there for years and it was sad to see him gone, but everyone took care of me in a great way. I appreciate your team. Give them all high praise. I will see you for the next service. Trevor Puthoff

Tanner Finlayson

★★★★★

3 months ago

I didn’t buy a car here, so I can’t speak to that side, but I sold my vehicle to AutoNation Volkswagen Carlsbad and had a great experience. Dan was fantastic to work with, super responsive and helpful throughout the entire process. Jacqueline also did a lot of backend work to get everything processed over the weekend, which I really appreciated. Everyone was easy to work with, and they went above and beyond. After the sale was done and I needed a ride home, Dan personally drove me. Great team and I’d absolutely sell my car here again.

Matt Rehmeyer

★★★★★

a month ago

I would certainly buy from again in the future. The vehicle I happened to purchase is for an out of state buyer and they accomodated my need for a third party PPI and repaired the issue identified as a part of that inspection. Upon receiving the vehicle in Texas there was one last issue with a dead battery which they resolved quickly. Love the new to me Audi!

Zach

★★★★★

a month ago

Couldn't have had a better experience with AutoNation. Lisa and Tom were expert communicators and were able to get me behind the wheel of a new 2025 GTI with zero surprises or dealer shenanigans. I got an incredible deal with no last minute hiccups and Lisa even drove the car up to Los Angeles and picked up my old car so I didn't even have to step foot in a dealer. Couldn't ask for a better experience.

Cady Sinclair

★★★★★

3 months ago

Over all, everyone was phenomenal. I had a horrible week with my car giving me fits, and my husband leaving, and a round and round with insurance - I was extremely stressed. The staff, from scheduling to the service techs, were all patient and kind. I never felt like I couldn't ask a question or trust the process. I felt comfortable and at ease throughout the whole process and was treated with respect on every encounter.

Sanette South

★★★★★

4 months ago

This is where you want to buy a car. They are honest and trustworthy. Janine was amazing. She listened to what I wanted and also listened to what I didn't want. She was professional and excellent. Also Antonio and James were excellent and extremely helpful. I will be referring all my friends there. Thank you very much a wonderful experience at VW. I love my new car

Christopher R Simonsen

★★★★★

Edited 2 months ago

Lisa in sales was great! She was patient and put together a great deal for me! I love my 2013 Lexus ES 300h! Service was very good, and I drove away happy!

Jessica Carlson

★★★★★

2 months ago

VW service always takes such good care of my car. I do not take it anywhere else. William, the service advisor is the best! I won’t bring my car if he is not there. Rocco the service porter was also a huge help this last time when they had to have my car for a couple days.

Kristin Naples

★★★★★

3 months ago

Will went above and beyond to help me figure out the issue with my 2015 Jetta and made it a much less stressful process. I have never experienced such excellent customer service at a car dealership. Not only was he able to figure out the issue, fix it same day, but he showed the utmost kindness and kept me updated at every step. I will no longer bring my car anywhere else for service. A++

Juan Estrada

★★★★★

2 weeks ago

You always have a great attitude when we show up, you explain what will be done. Although we have brought the vehicle in several times for the same problem seems to work for a bit, I know it’s an intermittent problem and can be difficult to resolve. Now my wife refuses to drive the vehicle on the freeway she is just frightened that it may cause an accident, so I’m left driving the vehicle and it’s an inconvenience to me but let hope this last fix resolves the problem