Reviews
Omar A
Great customer service from all the employees very helpful, great advices, very knowledgeable, help make better choices, learn something new while I'm buying stuff and the manager Randy it's a great guy. AutoZone in Kent is my favorite location 5/5. Also great deals all the time.
★★★★★ 2 years ago
david blankenship
Ok I just wanted to say thank you to james and the staff here at auto zone in kent great customer service and helped me get the exact part for a awesome price he really helped me out to the most fullest extent
★★★★★ 6 months ago
heavenlee Farrell
Thank you Angie for always helping me out and giving me good service. I really appreciate you for always going and above and beyond for me thank you ❤️
★★★★★ 3 months ago
EnochthaEagle EnochthaEagle
Total joke. Ordered a part. Then had to run to the different stores. They said they were transferring the part from Federal Way to Kent and the guy never dropped my part off after waiting all day. Horrible customer service and communication
★☆☆☆☆ 5 months ago
Becks Gilley
Angela was incredibly helpful in finding the appropriate parts I needed to change my brakes, routers, and oil filter. I really felt like she was able to hear what I needed, what I already had, and apply it to the appropriate car parts. It's really nice to walk into a store as a female and talk to an employee who responds in a way that doesn't make me feel like I know nothing about cars, but instead supported and empowered to do the work on my own. I also feel like I didnt get ripped off, like I do it a lot of other places, so that was extra nice.
★★★★★ 8 months ago
Corina Benson
James was very helpful took time to come.out to make sure I bought correct wipers for my car and he even.placed them.on for me so grateful
★★★★★ 4 months ago
RG Austin
What great service I got from Angie at Autozone. I had no clue what I was doing in buying/installing windshield wipers for my car. I spent hours trying to do it with wipers I bought from Amaza that didn't fit. It took her minutes to get the right ones and install them. So impressed! Thank You!
★★★★★ 5 months ago
GP Reviews
Bought wipers from the store and had some issues with the adapters. Chris took care of the issue very professionally. Thank you!
★★★★★ 2 months ago
Abby Fey
They were so nice and helped me out even though they couldn’t find me in the system
★★★★★ 2 weeks ago
Lakeisha Smith
Amara and Chris ARE THE BEST! This has been the greatest experience I've had at AutoZone. So attentive, helpful, and knowledgeable. So friendly and sweet. They deserve A RAISE! I'm so grateful
★★★★★ 4 months ago
Charles
Special thank you to Lin (sorry if I spelled it wrong) for finding the headlight I needed and replacing it for me very quickly. I appreciated the fast and helpful service :)
★★★★★ 3 weeks ago
Eva Massoni
Waited for over ten minutes for four workers to just talk to themselves. No one asked if they could help. Tried buying several things and ended up walking out because they were just cracking jokes. I’ve never had worst customer service at any of these stores than this location. Why do you have 4 people working if they refuse to help the only people in the store?
★☆☆☆☆ 5 months ago
Cheryl Badgley
I had a headlight go out the other morning leaving for work. I’m fanatical about having all my car lights working before I leave for work. It’s dark when I leave. So After work I went to Auto Zone to purchase a new headlight. Dalton was the sales associate helping me. He got me the light I needed then asked if my car was there it was and he offered to install it for me!!! What a Godsend and a true act of kindness!!! 5 stars for Dalton he was a life saver. He knew exactly what he was doing graciously installed the light and I was golden. Thank you Dalton with Auto Zone!!!
★★★★★ 4 months ago
mcristo2000
Awesome customer service from Nichole. I returned a wrong-sized wiper blade without the receipt and she accommodated it and even helped me pick out the correct one. Thank you so much!
★★★★★ 2 months ago
Jeff Anderson
Hi my name is Jeff. Working on my cars can be good, fun and difficult. I really appreciate this Autozone store. The employees are knowledgeable, and go the extra mile to help you. Amara J. and Cole and other employees help make sure I have the right parts and products for what I'm working on. They care. Give them a chance to help you.
★★★★★ 5 months ago
Crystal Lopez
When I walked in Diana helped me but as soon as I asked her for a scanner for my car to check codes she was being rude and rolling her eyes at me so then another employee Sarah attended me asking me if I had help I told her yes but Diana is being rude and I do not want her to help me at all, so Sarah decided on taking over and helping me she was great very good customer service and I very much appreciated her for that.
★★★★☆ a month ago
Kristen Larson
I was in the Kent AutoZone on Saturday. I was made to feel like I was an inconvenience. Diane made sure to make me feel small and as tho I was not welcome. I don't know if she treats all customers this way or she just hates her job but, I may be driving further down the road next time I need help getting what I need.
★☆☆☆☆ a month ago
Maksym
Great experience at AutoZone! The staff was very friendly and knowledgeable. They helped me quickly find the right part for my car and explained everything clearly. Excellent customer service, fair prices, and fast checkout. Definitely my go-to place for auto parts. Highly recommend!
★★★★★ a month ago
Brooke Brown
Honestly, Edward deserves a raise for his impeccable service. He went above and beyond. His patience and polite, friendly attitude made my parts mixup much more manageable and humorous. Like any DIY, if you haven’t visited the same store 3 times in a day are you even doing it right?! Do it right at AutoZone. Ask for Edward.
★★★★★ a month ago
Larry Han
A great place for Auto parts and maintenance advice. The staff provided excellent support for my family’s needs and has been incredible and an absolute pleasure to work with. They helped me with everything from part searching to finding discounts on my auto services needs. They always take the time to explain their reasoning, options, and tradeoffs clearly. In addition, they genuinely look out for my best interests and go extra miles to recommend local repair shops for my reference. The manager has also been extremely helpful to my family over the years, which means a lot to me. If you’re looking for someone knowledgeable, patient, and reliable for auto parts. This is the place you need. Highly recommend.
★★★★★ a month ago
