AutoZone Auto Parts

Mustafa Ahmadi

★☆☆☆☆

3 months ago

Today I came in to buy motor oil. I first asked for one type, then changed my mind and asked for a different one before checking out. The employee assisting me became visibly irritated, slammed the oil on the counter, and acted aggressively. Changing a product before purchase is normal, and this reaction was unprofessional and uncomfortable. Very disappointing customer service.

Tahjma Langhorst

★☆☆☆☆

5 months ago

I ordered from this store using the AutoZone website. I ordered it early afternoon with an order of $139.41. I chose same day delivery. At 8:12 in the evening I get a phone call from the delivery driver who is at the store and he is telling me that one of the parts are not in stock and asked if I wanted the rest of this stuff delivered anyway. I told him I did because I really needed the main part that was there. I heard store person talking in the background. Hour later no delivery I click on the link in my email and shows the order was canceled then 20 minutes later I get a phone call from an Uber driver it is a different person who I spoke with picking up the parts the first time. This person is in the complex driving around looking for my apartment number I assumed it was my stuff and he came to my apartment door to deliver it to me. Low and behold it was not even what I ordered It was a part that I ordered for a pickup 3 days prior and had already picked up and put into my car. I refuse the delivery and told him that was not my order and show him my confirmation email with the actual items I ordered that cost way more than that part. He was trying to give me a $50 order when I had just placed a $139.41 order. He said he would call Uber and tell them the problem that it was the wrong order. I ordered from the AutoZone work website so I had nothing to do with Uber and did not even know that it was being delivered by Uber. I called the store this store at two AutoZone way. This guy at the store tells me that three people came to pick up an order for me the same order and he remembered the first guy being on the phone talking to me while picking up the order. He tells me that he gave this man my order and he signed up for it and everything. Then he tells me that two more people came in after him a woman and then another man. I explained to him that some man tried to deliver a completely different order to me. He said he don't know why it was different people coming in so he was just giving them orders that showed up . I tell him I did not get the stuff I ordered and I want a refund. He tells me that he will have to speak with his manager. Then he gets back on the phone and tells me that he doesn't know what I'm supposed to do but i can't get a refund because they don't even do deliveries to people they only deliver to commercial businesses so whoever came to pick up the order was from me and not from AutoZone. Then he says how was he on the phone with you? How did he know you? what app did you use if you didn't know him because it wasn't autozone? He kept insinuating that I had something to do with the man coming to pick up the order or I used an app to order. I kept explaining to him I used AutoZone website and chose same day delivery. I kept trying to tell him I have my email confirmations from AutoZone and I have a screenshot of the email and if you click on the tracking information in the email it shows that the order was canceled. I was not even able to speak with a manager or anything. he kept making it seem like a me issue and that the problem was mine to deal with and there was no way for me to get my money back. After hanging up with him I called the AutoZone customer service line and explain the situation. They told me that after order is placed online for same-day delivery that they issue it out to a third party Uber , DoorDash, etc. to deliver to customers. He said the order showed NOT delivered and then they sent me a email to respond to in order to get a refund. My thing is how are you working at AutoZone and you don't even know that AutoZone does same day delivery and uses third party such as Uber or DoorDash to deliver the items. Then how you handing out orders to three different people for one customer and don't realize something is fishy or weird about it. Then why are you blaming the customer. And why are you giving orders that was pick up and picked up days prior and don't match with the current order? AutoZone please educate your employees on the services you offer to get orders.

Grace Brown

★★★★★

3 months ago

Had a great experience here having my battery replaced. I cannot remember her name, but the young lady that changed my battery was incredibly nice and helpful.

Chris Williams

★★★★★

2 months ago

Kae was super helpful and patient helping me with a battery issue. Thanks again young fella.

James Murphy

★★★★★

10 months ago

Went for a battery change with no sensible knowledge of different brands or anything, but thankfully a stellar employee named Kamryn made the whole process a breeze! Very informative, super duper helpful! Always receive help in a timely manner whenever I visit this location. Keep up the good work!

Lara Simply

★★★★★

3 months ago

Had amazing customer service. They always have the parts I need and always help me when I need it. Thankyou Autozone.

Live Luv SAIL

★☆☆☆☆

7 months ago

Terrible.... Site said they had it ... Went in searched for five minutes waited in line and then the kid just pointed at a display where it wasn't an option

Rachel West Reese

★★★★★

2 months ago

I just purchased a new battery… everyone in store was outstanding!!!

Alfred Ormond

★★★★★

Edited 5 months ago

Went with a friend so she could buy a new battery for her car. Went back to her house and put the battery in. Car started right up, and she is happy. Thank you, Auto Zone.

barbara stewart

★★★★★

a year ago

The young man that waited on us yesterday was exceptional. He was patient, polite and very professional. He checked the system to learn why the check engine light was on. He went on line to learn how to change the battery for the key fob and patiently worked to change the back windshield wiper. I appreciate his manners and calm demeanor.

D E45

★★★★★

3 months ago

Tremaine went above and beyond to help me with my car issues and get me a refund from a bad parts order from the same location.

Lee Affholter

★★★★★

7 months ago

Had check engine light come on. They scanned it and printed out the results. I didn't buy anything but they were very friendly and helpful

Paragot

★★★★★

9 years ago

You can get things cheaper on the internets, but they offer great service and amazing warranty coverage at AutoZone. They also offer a lot of free basic troubleshooting services. I just brought a battery in for testing after it died on me. It was just a year old, but I had no receipt. I walked out 5 minutes later with a brand new one after they looked me up on their system and saw it was still under warranty. Cost me nothing. This location is clean, well organized, and the staff is professional and knowledgeable.

Marissa Johnson

★★☆☆☆

9 months ago

this used to be my favorite autozone because the employees were friendly and helpful. today i went in to dump oil from an oil change and the sales associate treated me like a child that wouldn’t know what to do. comparing my oil to “hell” and saying he would “pray for me” to dump my oil myself, acting disgusted. when i asked him for advice on my car hood not closing all the way, he did not want to help.

Lynese Nicole

★★★★★

11 months ago

Frank displayed impeccable customer service. He installed a battery in my Chevy Tahoe and he was very informative. He was extremely helpful in the store location to his co-workers!!! Ask For Frank‼️‼️

Ms. Azreal

★★★★★

a year ago

Great Customer Service Specialist by the name of George helped my Sister and I to figure out what happened to our vehicle. He helped put Oil in it and was so patient, respectful and knowledgeable . I truly wish many other Businesses would have GREAT employees like George. Thank you so much George. YOU ARE OUR HERO❗️We greatly appreciate YOU..♥️

SD White (Profbeachbum)

★★★★☆

6 months ago

Always have to wait in line but the people are very nice.