Classic Toyota Hampton

Michelle L

★★★★★

4 months ago

Excellent service. Was in and out quickly. Everyone from Service Director to the mechanic & rental agent-friendly and professional. The mechanic (failed to get his name) stepped in to let me know he cleaned my undercarriage best he could and recommended a car wash to clean up any remaining residue from the leaking part I had replaced. Highly recommend. Thank you!

Suong Hileman

★★★★★

3 months ago

John and Devin are extremely pleasant and knowledgeable to work with. I had an amazing experience working with them from the moment I walked in. They went above and beyond to help me find the professional color matching the rear view mirror and replacement. Did a fantastic job! Thank you very much. You both are the best!!

George Thompson

★★★★★

a month ago

It was a very good experience, my service advisor Zach was very polite and courteous. I needed to get two car serviced yesterday ( state inspection) and Zach had no issue in accommodating me. Zach has been writing service for awhile for classic and it showed in his demeanor and professionalism. He’s good, and classic is lucky to have him I’m glad he taking care of my cars, keep up the good work Zach :)

Indi Wilson

★★★★★

2 weeks ago

Wesley E. was phenomenal. He listened to everything I wanted in my new vehicle. There wasn’t a feel of pressure or being “another sale”. He was knowledgeable and extremely kind in the process. Thank you.

Denise Tynes

★★★★★

Edited 2 weeks ago

I recently visited Classic Toyota Hampton, and the support team member was exceptionally friendly, helpful, and supportive throughout my visit. From check-in to checkout, they created a welcoming and professional atmosphere that made the experience very positive. Based on this experience, I will certainly return in the future for my vehicle service needs. DNT

Fee H.

★★★★★

a month ago

I am always satisfied with the maintenance service at Classic Toyota. While all the service agents are professional, Devin has been my go to for quite a while. Whatever I need and any questions I ask, Devin thoroughly takes care of or addresses. Great service!

Thomas Clark

★★★★★

a month ago

We have been curious about the Land Cruiser for a year, now. On a whim, we stopped by Classic, as we had seen a Land Cruiser on the lot, to take a test drive. We were met by Eric Craig, who was not only patient-answered a plethora of questions-but also showed us several other cars in order for us to have an accurate comparison. Mr. Craig never rushed us or made us feel like we were taking up too much of his time. Not seeing the EXACT Land Cruiser that I dreamed of, we were given the option of custom ordering one. Brilliant!!! Mr. Craig was incredibly patient through the several months while waiting for the delivery of our new truck. My excitement led to many (almost daily) text messages asking for updates that Mr. Craig very patiently and professionally answered. When our new truck arrived, Mr. Craig sent pictures and celebrated with us! From Ashley to David, and the entire staff of Classic Toyota, a great big THANK YOU! We look forward to a very long relationship with Classic and a few more Toyotas in our driveway!!

Michael King

★★★★★

a month ago

Chris and Terrell D were so easy to work with and made us feel like family. No complaints! Gave us the space to look at what was right for our family and consider our options. Gave us a fair value for our trade in and their in-house rates were not only competitive, but lower than what we were receiving from outside quotes.

Tony Estrada

★★★★★

a month ago

The service advisor who helped me was very kind, knowledgeable and kept his promise on the wait time. Actually... it was quicker than expected. This team at Classic Toyota of Hampton is top notch. Especially with their manager Kenny! I will definitely keep bringing my vehicle here. Thank you guys!

Makaila Dunivan

★★★★★

6 months ago

Wesley made my car-buying experience stress-free and enjoyable. He was patient, knowledgeable, and never pushy. He took the time to answer all my questions and made sure I found the perfect car for my needs and budget. The process was smooth from start to finish, and I truly appreciate his honesty and professionalism. I highly recommend asking for Wesley if you’re looking for a new vehicle!

Abu Aseel

★☆☆☆☆

3 months ago

I visited this dealer yesterday 3:40pm to change my oil and filter, later after i left the oil started leaking on my way home when i looked under the car i found oil leaking as provided in the pictures. I am thinking of suing them because they are not just a small business but is a large company(Toyota). Hopefully people can avoid this problem in the future.

Meex J

★★★★★

6 months ago

Seth was my salesman, and he was great. He made me feel comfortable which meant a lot since I am very weary of salespeople to begin with. He wasn’t too pushy with his approach and helped guide me to the sale. He was knowledgeable and patient. I knew I wanted to buy the car eventually, but Seth made me want to buy it from him

Elli Keen

★★★★★

a month ago

Brittanie is awesome! She is kind, trustworthy, and her triage skills are great. The maintenance was completed as requested and my vehicle works great, as always! It took a little longer than expected, but they had a few people assigned to large repairs and only had 2 mechanics handling regular appointments and walk-ins. Typically they are quick and estimated times are exact. I recommend appointments vs walk-in, if you can help it.

Debra Sons

★★★★★

2 weeks ago

Tyrone and Terrell made this process so easy and enjoyable I was nervous about having to buy a car but they definitely had my best interests in mind felt comfortable that I was in good hands and I’m leaving with a 26 Camry se!!!!

Travis Clem

★★★★★

3 weeks ago

The friendly staff truly cares about the quality of the service they provide. Professional. Knowledgeable. Dedicated. I couldn't be happier with the level of care and the wonderful results! The mechanics brought my Tundra back to driving like new! I'm definitely going back for my next service. They have a new lifelong customer!

Doms Slays Moms Vlogs

★★★★★

2 months ago

Terrell at the Toyota Lounge was absolutely amazing! From the moment I arrived, he made me feel like family. His professionalism, kindness, and attention to detail truly stood out. He went above and beyond to make sure I was comfortable and taken care of, and his positive energy made the entire experience even better. If you’re ever at the Toyota Lounge, ask for Terrell — you won’t be disappointed!

Cleo Boykins

★☆☆☆☆

Edited a month ago

Am I the only one that thinks my four new looking tires were taken off and replaced with used tires that were not in as good shape as the ones that were taken off? I went in for the free oil change. When told that my car was ready the tech tired to hand me the wrong keys.The tech had a hard time locating my keys, was this just a ploy? I had to wait a really long time for him to locate my keys. As usual I was given an invoice with the wrong license plate number and repair needed information even though I asked for the correct information to be put on the invoice? The tire alignment details didn’t show on my phone like it usually does when I go in for service? I had gray tire stems on my tires because the left rear black tire stem was missing and the auto parts store had sold out of black ones. Now I have (I brought a pack of four black stems) four black tire stems on my car because the left rear was missing and the other three stems were black? My advice is take pictures of your car and watch it when you go to this dealership. 01/05/2026 I went in to get an oil change that I planned to watch while the service was performed. I was logged in about 1:45 and given a number when I told the service person why I was there. Jordan can out a little while later and asked me why I was there when I told him he said they were too busy to do it today and that I needed to make a morning appointment? When I told him and the service manager why that would not work for me the service manager said unfortunately it could not be done today? 01/06/2025 I got a return call from Kenny today and was told that I am in Jeopardy of losing my free oil changes and inspections because I take my car other places for maintenance? He assumed this because I told him that one of the tires had dry rotted and I bought a tire from another place? He also said that he had read my review. That is the only thing that I was grateful about. I have requested all of the documents that they have on my car because each invoice has wrong information on it. His reply was he will talk to me later. Trying to communicate and reason with him is a waste of time, no wonder some of the workers are so nonchalant. 01/07/2026 Look at the pictures to see the strange flat tire that happened to the driver side of my car while I was driving it today. 02/02/2026 Today I went to mainly prove that I cannot be bullied. My car was logged in and I went inside to give my information when that was done, I went to the lobby to set down and wait for the inspection and oil change, my car was taken in the back out of my view. Shortly after the lady that I gave my information to came in the lobby and told me that I would have to pay twenty dollars for the inspection because I was no longer eligible for the free inspection (did not give me an amount for the oil change). I refused that offer and went to the service area to look for my car that was no where in sight. I asked Kenny where my car was and he ignored me the first time, then told me “they were bringing it they can’t fly.” So I headed outside to wait for my car when I heard him call me an old hag and laughter from his crew, I replied your mama which caused him to look shocked and some of the people at the computers to respond verbally like children. On a positive note I will get my inspection and oil change somewhere with people that can be professional and trustworthy.