Back Shop Auto

Alicia

★★★★★

a year ago

Got my car diagnosed, fixed and on the road quickly! They went above and beyond! Prices were fair and I felt completely at ease. I was recommended this shop from a good friend and I now know why. It’s not close to me, but worth the drive for good honest service. I have nothing but good things to say. I won’t ever go anywhere else. Highly recommend! 10/10!

Aschton

★☆☆☆☆

Edited 2 weeks ago

Garbage experience.😂🤦‍♂️ I wouldn’t take my car here again, even if they paid me to. The owner Alex needs to learn some more customer service, before stepping anywhere close to any type of business. Barely did half of the services that I asked to be done, and gave me my car back, knowing the brake lights do not work. Which is illegal. Don’t let the fake 5 star reviews of this place fool you, take your car elsewhere and save yourself the headache. Edit: Whoever types these replies, why are you so mad about honest 1 star reviews for bad service? And why is your response to any criticism “I have no history of you.”, when you clearly do.😂 You gonna tell me you didn’t just work on a 1997 Ford mustang gt, that Alex told me to take there? Only to be told by Travis at the front desk that you guys don’t do work on cars older than 20 years? Oh I guess I must have the correct shop buddy.😂 You try too hard to look good for the internet. When in reality it looks worse when a business can’t take criticism for horrible customer service. And just because my girlfriend and I reviewed a dentist that is GREAT at what they do, and DESERVED a 5 star review, doesn’t mean anything. It’s called a review for a reason. If you got that much time to look into both of our accounts, and see what other reviews we have made, then you definitely had time to do my car correctly like I asked, and paid to be done.😂🤦‍♂️ But like I said, you gave me my car back with no working brake lights? That’s illegal practice my dude.😂 You will never get any type of business from myself or anyone I know, ever again.

Robert Matson

★★★★★

a year ago

These guys are legit! Super friendly and as I found out through my own experience, HONEST! Burt Brothers told me that I needed completely new rear brakes at a cost of $600.00. Luckily it was near closing time and they would not have time to do the work. I wasn't feeling too confident with my experience with them so I took it to Back Shop for an estimate. A mere 10 minutes in the waiting room and the technician called me out to the shop. He turned on his flashlight as he proceeded to show me that the brakes were in very good condition and certainly did not replacement. This honest shop saved me a lot of money. They certainly gained my trust and future business.

Jeff Gates

★★★★★

8 months ago

I took my Subaru Outback in for an alignment and they got it done efficiently and at a very reasonable price. They even took a minute to clean all the windows before I left. Great service!

Stephanie Crawford

★★★★★

a year ago

Excellent Service! Brought our car in after hearing a loud wop wop noise and clicking in the back wheels. 1. Checked over and gave price before fixing. 2. Got us in the next day to fix both back wheel bearings. One was so bad they recommended not driving on it as little as possible. 3. Very reasonable price for both wheel bearings. 4 An extra bonus. Staff was very friendly and never treated me like an idiot for being a woman which I get a lot from mechanics. (Had taken car into another shop when the drive was very loud thinking wheel bearing. Was told it was fine. Drove to California and back with it and a few days later the awful clicking started. Thank goodness it made it back home before getting that bad)

Ryan Perez

★★☆☆☆

Edited 7 months ago

(Haha, his passive aggressive response shows you how much business you guys should do here, glad it shows) Hopefully this isn’t an experience for everyone but it did happen to me, so I called Saturday morning about taking my truck in to get a diagnostic on it, the person on the phone said “yeah we can look at it today”, so I was glad because I have a code and wanted to see the main problem, anyway I went ahead and arrived to the shop roughly 2:30PM, a older worker with long hair and black glasses came to my truck and greeted me and asked what I can do for him, I told him I came in for a diag, and instantly he said “Nope, not doing that today, I don’t do those Saturday and I’m about a week out” which threw me off because I called them and they said they can look and do a diagnostic, and he also basically cut me off when I was explaining to him why I was there, he did offer to read the code for me, but I already had the code so he told me to show him, so I showed him the code for my truck. Instantly he said “take it to a transmission shop” and then he proceeded to bash my truck by saying that it’s going to get “extremely ugly and problematic” ,and telling me that it’s going to be “a headache”. Which I find interesting because how can he know just by looking at the code? I understand that he’s a mechanic, but a proper mechanic wouldn’t just say the worst of the worst without giving it a proper diagnostic. Then he asked me “Is the truck slipping a lot?” and then I proceeded to tell him no, and then he had this clueless look on his face and then he just told me again “yeah take it to a transmission shop, I don’t do those”, and then we both went our different ways so that was my experience and I tried giving these guys business, but they obviously didn’t want it and I understand. I just feel like for the future he shouldn’t be saying such things to other customers, because it can cause a lot of fear and wrong decision-making and repairs that probably didn’t need to be done, but were done because the mechanic told them that “it’s going to get very ugly and it’s going to be a headache”. I will not give them one star because obviously they didn’t do service for me, and I guess it was just a big misunderstanding, but the worker there definitely needs to be more careful with his words, anyway they did save me time and he did tell me that they didn’t do it the moment I stepped out of my truck. It just sucks that I had to get there to find out that they didn’t do diagnostics on Saturdays even though the person on the phone said they did.

claudia torres

★★★★★

9 months ago

A little story with this shop - when I first moved out to Utah from CA my car had issues , I found back shop auto due to its closeness at the time . I met Greg the owner , my Repair would cost more than I had at the time with no job in a new state , Greg looked at me and said “ I will do what I hope someone does for my daughter when she’s away from home in college “I cried ! he fixed my car and let me do monthly payments . Sam drove me to my job interview that day . I got the job , paid my dues and have been only getting my cars fixed by Greg and his team for the past 11 yrs ! Travis is Golden , the sweetest funniest dude, Alex is a Gem! This team always has MY best interest at hand -Greg still hugs me , checks on me and makes sure there is customer satisfaction. They are always busy but never too busy for ANY person that walks in for a repair ! For a girl on her own , it’s priceless to have the perfect auto shop to support ! I trust no one else for laughs, love and good honest care than Greg and his team at back shop auto ! Thank you boys ! You are salt of the earth

Webster Girls Rock

★★★★★

7 months ago

Repaired my daughters car for a reasonable price and in a timely manner. I was referred by a friend and had a great experience. Single mom here, so it's nice to know I'll be dealt with fairly. Will definitely be back.

Daniel Lopez

★★★★★

3 months ago

i’ve been coming to backshop for years it’s always a great experience and honest people would recommend to anyone looking to get work done on their vehicles

Djenmakisa

★☆☆☆☆

6 months ago

I had no problems until recently. I paid $500 to fix my brakes and my brakes were still grinding somewhat then a couple months later my family paid almost $4000 to fix all the issues my car was having and supposedly all the issues were dealt with yet my car was still doing the same things it was doing before it was "fixed" and I was getting some of the same codes on my obd reader. Went back and was told that now it was probably the catalytic converter which would of course be an extra charge. around $400-$500 to be exact..also now my car gets stuck in park and I have to start it 3 or 4 times before I can put it in drive which is something it wasnt doing before I took it in.

Patryk G

★★★★★

7 months ago

I've been looking for a skilled, fair-priced mechanic that doesn't talk in circles, is direct and upfront about pricing and timelines and actually cares about their customers - Back Shop Auto is it. Prices are great, the service is fast, smooth and skilled. I cannot recommend them enough for people tired of other shops high prices and broken promises. You won't be disappointed coming here!

Mochiberry

★★★★★

7 months ago

My car crapped out on the side of the freeway over the weekend and I had it towed to Back Shop Auto, because it was one of the closest shops to the exit. They exceeded my expectations and had my car fixed by Monday even after quoting a week or two wait. I've been looking for an amazing and honest shop to take my car to when I need work on it done, and I believe I found it. It's about 40 minutes from where I live but the service was impeccable. 10/10 customer service. I will be back. Thank you Mr. Raiders fan, you were amazing.

Tyler Winn

★★★★★

4 months ago

I have been taking my vehicles here for over 10 years and I have family that has been coming to back shop for 20+ years. This is the ONLY place I will take a vehicle. Not only a great service and a reasonable price but, great people as well. That's why most of Back Shop's customers are regulars who continue to come back year after year. You can't but a value on honest mechanics and that's what Back Shop is.

Kirsten Nava

★★★★★

6 months ago

Thanks so much. We needed a new mechanic. Daughter was in town and she had an issue we weren't sure what but needed fixed. They got us in and diagnosed the simple fix. Saved us what most shops would unnecessarily charge big jobs for. We've been hearing this place was good. They are right.

Scott Kearney

★★★★★

a month ago

Greg was very helpful and knowledgeable. I would definitely recommend this shop to others. Needed a catalytic converter and he actually told me it would be cheaper for me to go to a muffler shop.

William Severance

★★★★★

a month ago

Thank you so much to the talented and awesome team at the BackShop! Greg, Travis, Alex, and Will were so helpful in getting my truck fixed. I got multiple opinions about what could be wrong with it, come to find out my timing chain was failing. It ran and sounded like crap! They educated me on what it does and how it operates. Truly grateful for a trustworthy business with fun and outstanding employees!! Thanks guys!

Sharda

★★★★★

2 weeks ago

Thank you guys! This is the second time I’ve come here. Both times was because the Acura service department was trying to string up business. The first time Acura said there was a leak in my transmission and this time Acura left the oil cap loose causing a leak. Mike Hale Acura is no longer trusted by me. I came to Back shop, recommended by a work colleague and they looked at my car right away and gave me honest feedback. I really appreciate you not taking advantage of people. I will continue to use your services and recommend you. Thank you also to Sam and Greg, you are so friendly and courteous.