BAEZ AUTO CARE

Adam Gori

★★★★★

5 months ago

This place is great. Ramon and Raoul tell you exactly what's going on with your car and give you a fair price. They clearly care about their customers and giving their customers a good experience. I've been bringing both my cars here for a year and a half and couldn't be happier that I found this place. I know whenever I bring my car here I'm going to get fair and friendly treatment. Highly recommended.

Joshua Werth

★★★★★

5 months ago

I wasn't able to get an appointment with the mechanic I usually use so I called a couple places until I found one that could fit me in the next day. I talked to Raul (the owner) and he told me that he had a full schedule the next day but he would squeeze me in. They diagnosed and resolved my issue in a couple hours. Raul and his son Ramon (a master mechanic) are super knowledgeable, extremely thorough, and reasonably priced. I have recommended them to all my friends and family.

Rachel Quade

★★★★★

7 months ago

I could not recommend this place more! Ramón and his team were able to fix things in my car that I was made by other repair shops and the dealership to think were absolutely impossible (and for a very fair price)! He updated me through the process and was talented at explaining things. These are truly good people and I would trust them with my car over and over again. I will be coming to them for everything! Thank you so much Baez Auto Care!

Juan Carlos Álvarez Ramírez

★★★★★

a year ago

My respects to this team. They fixed a poor job I received at Mavis Tires near the Walmart in Hillsborough. Thank God I didn't have an accident. Because of poor work at (the Mavis shop), they put a tire on me and didn't tighten the lug nuts, and this comment could have been a different story. Thank you, Mr. Raúl and Ramón. The best Báez Auto Care 💪. 100% recommended.

Tom Bainbridge

★★★★★

8 months ago

These guys are VERY honest and competent. They replaced a lower control arm and the fluids on my BMW X3. They avoided doing work that was not needed. Carefully evaluated the car and even did some research on issues that might be in play. They are great communicators and easy to work with. They went the extra mile.

Allie Quade

★★★★★

8 months ago

My husband and I recently brought our 2012 GMC truck here and we really liked our experience!! Ramon was super knowledgeable and had just the greatest attitude. He did not shame us about our truck (that has a great deal of rust underneath) and just did the repair we needed, replaced the fuel pump etc, and we just had great customer service too! We will definitely return!

Lori Carrier

★★★★★

8 months ago

We are from Hampton, VA and came to Duram/Raleigh NC on Friday for softball tournaments when our pickup truck Carrier bearings went out totally. We called Baez auto repair that afternoon and he took us first thing Saturday morning. Fixed our truck in 1 hour and had it up and back on the road. Thank you Baez for your excellent service and great price. Lori & Kevin Hampton VA

Fysia Sorel

★★★★★

7 months ago

Went to this place in desperate need of an oil change, all the other places nearby us wouldn't answer my calls nor call me back. But these people answered, got me in less than an hour after I called, and worked super fast. For a full oil change it was even less than what I usually pay! The team there was extremely friendly and answered any questions we had, even let us sit in their office while we waited. Got us in and out in under an hour! They might become my new mechanic if they keep being so reliable.

Cherie Scheer

★★★★★

a year ago

I have a 1998 Toyota Sienna van that is a vehicle I need for very utilitarian purposes. Being an older vehicle my van finally needed a lot of front end work in order to drive safely. After reading excellent reviews on both Google and my Nextdoor app I decided to get this work done at Baez Auto Care. This was absolutely the right decision! As other reviewers have stated the Baez father/son team are very knowledgeable and experienced and did excellent work on my older vehicle. They use new replacement parts and do their best to charge a reasonable price for their work. My vehicle is driving well and I feel very reassured that it now drives safely. Mr. Baez and his son Ramon also communicate well and have excellent videos they email which explains the work they are doing. I am so pleased that I am returning this week to have more work done on my vehicle. It is indeed a good feeling to know that your vehicle is being cared for properly - especially my older vehicle which I really need!

Donna Ruth

★★★★★

a year ago

I've been going to Baez Auto Care for a couple of years with my '07 BMW and '08 Wrangler (mostly the Jeep). Ramon has always looked out for me and is beyond reasonably priced. If he doesn't know something, he won't pretend he does and try to fix it just to make a dollar. He's genuinely concerned about his customers, he communicates well and does his best to get the job done right the first time (can't blame him if a part turn out faulty). I'm truly grateful for him and his team, especially for being so kind and understanding towards me, with my millions of questions and being so particular about my vehicles.

Joseph Tolnay

★★★★★

11 months ago

They are awesome. Two Ford Dealerships could not fix my brakes and they diagnosed the real issue and have us back going. A+++. The have my business moving forward.

JasonC

★★★★★

a year ago

Over the past several months I’ve had lots of work done on my 2001 Silverado. Baez auto care has always done excellent work and I was usually in and out in one day. They use quality parts and I’ve never had a problem with any of the work they have done. Ramone and his father are very professional and will call you ahead of time with any additional problems they find with your vehicle. I would highly recommend them to anyone for any car or truck repairs.

Gloria Williams

★★★★★

9 months ago

Had some major work done to my Chevy Cruze. They fixed it for a good price. Customer service is amazing as well as the job they done. Thanks so much

Julius Harrell

★★★★★

2 years ago

I have several vehicles , maintenance and repair is a very important part of the longevity of each one of them. The knowledge base professionalism, pricing and integrity at Baez Auto Care is superior to other businesses that I have utilized in the past.I have recommended this location to family and my closest friends and all have had excellent service. It is reassuring to know that all of my services have been completed in a timely and professional manner. This is the business to frequent!!

Maurice Noble

★★★★★

a year ago

I took my 2008 Mitsubishi Eclipse to Baez Auto Care and I was very satisfied with the repair work. I highly recommend them to you if ever you're in need of a reliable Machanic.

Beata Wilk

★★★★★

a year ago

If I could, I would give those guys six stars. Great service I received from them. My car broke down when we was on the way to New Jersey and they fix it . The shop was almost close. We show up at 1 o’clock. they closing at 2 but they stay till 5 o’clock to fix my car. They changed the front calipers, which was lacking up and the car was shaking like crazy after they changed the calipers and lines. everything go back to normal thank you guys. I will never go to any other shop, but to Baez Auto Care thank you guys you guys save my life that day Peter

Julius Harrell

★★★★★

a year ago

"Above and beyond". The only phrase that comes to mind describing the customer service and efficient work of this auto care business. The workers consider every detail of the car, be it old model or new. Have been there nearly three to four times and my car runs smoother than ever before. If there was any auto care business I would recommend in the Hillsborough, Durham and Eno areas, this is the one. Baez Auto Care is "above and beyond" five stars.