About Business
Residents of Las Cruces, NM, Las Cruces have long trusted Baird's Automotive for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 167 reviews. Throughout Las Cruces, and particularly in Las Cruces, NM, Baird's Automotive is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Baird's Automotive for any Car Repair inquiries or to schedule a visit to their Las Cruces, NM facility.
Google Reviews
Randy Falkenhagen
★★★★★
a year ago
Had a great experience with Mango Automotive. Had a issue with my driveline disconnect and even though they had possibly never worked on one before they got me in.. It’s always nice when you are on the road and need assistance when a place like this steps up and helps! Thanks again for the great service and everyone was fantastic and friendly..
Sundae Elwell
★★★★★
3 years ago
Took my van in thinking it was one thing, they found the real reason and quick! They also noticed my power steering was off (I'd been putting that repair off for some time). They fixed all my problems! Very professional, timely service, and affordable. No inflated prices like you see when dealing when dealerships! I have found my new safe spot when it comes to my vehicle. I will be a repeat customer. You should be too!
Pagan Prince
★
☆☆☆☆
2 years ago
Read the reviews for this mechanic and was impressed so I decided to call and see if they could fix my RR Sport. They were busy but said to bring it in coming week. I drove it in and dropped it off on day before 3 day weekend. They said they would start next morning but most likely could not have it done till day after 3 day weekend. Weekend came and went and so did 13 days before they finally said they started on it. Frustrating when you don't have a spare car but you have a busy life. The day they started on finding the cause of my electrical Issues I called to ask about progress made and was told they needed to first replace the completly dead battery that was keeping them from doing anything. I said no I just put a brand new one in a month ago. He said "ok, let me see what we can do and I'll call you back". He never did so I called him and was told they replaced the battery with another new one but they were now locked out by the immobilizer and could not do any more unless I authorize them to call a locksmith who hopefully could by pass immobilizer for an additional charge of about $200. I declined the offer and went down to pick up my RR Sport. When I got there they said it would be $297 but they did not charge me for the battery. I said it wasn't right because they did not fix anything and I did not authorize the battery change. They insisted I owed the money. I paid and sat down to wait because they needed a few minutes to bring it around. 20 minutes later they handed me the keys and said here you go but don't know what your going to do because it won't start.I went out to my car and spent a good 30 minutes trying to start it (I'm not a mechanic). Finally soaked in sweat and almost $300 light in pocket I gave up and went to confront the guy with my money. No refund. Tired and frustrated I told them I would return next day to get my RR Sport and I did. It started for me after a long time trying and about to give up. Still broken and no refund it sits in my driveway till I get paid again so I can pay a good mechanic to fix it.
Heather Alderete
★
☆☆☆☆
a year ago
Took my mini cooper in for a coolant leak. After a month of the vehicle sitting at their shop (two different trips because they didn't fix the problem the first time), and about 2k; the problem still wasn't fixed. Very poor communication, to the point they replaced a part without giving me a price quote or asking if I would like to proceed with the replacement. The next day, after picking up my mini, it started acting up again to the point that i couldn't drive it. When I called Baird's to inform them, all they had to say was, "You need a new engine or head gasket." I took my mini to Rid's Auto Shop that same day. They took it in immediately, sent me vido and pictures of everything they were doing, called me within 45min of having the vehicle in the shop to let me know exactly what needed to be done (not a new engine or head gasket). I was even given two separate quotes, depending on how I would like to proceed. They had my mini out of the shop and working perfectly by the next day. GO TO RID'S, NOT BAIRD'S. PERIOD.
Linda Broocke
★★★★★
2 years ago
I moved to Las Cruces over 6 years ago and needed repairs on my Jeep. The staff and technicians are incredible, fair, and TRUSTWORTHY! They have done excellent work at reasonable costs. I highly recommend them for all your auto repair needs.
The Network
★★★★★
Edited 2 years ago
Over 40 years in business.. And technicians with over 100 yr experience combined...get it done right the 1st time..
Kylee Koehler
★★★★★
3 years ago
Great customer service!! Had car service with them a few months before relocating away from Las Cruces. I experienced car problems during the move and the Baird team assisted me with my issues 1000+ miles across the country. The staff is friendly, patient, and they genuinely want to do a good job!
Michael Nordwall
★★★★★
6 years ago
Absolutely love this automotive company and would recommend that highway to anyone I come across, there costumer service is quick to the point and polite! Baird's also provides shuttling if you need to be taking to work or home, which is just wonderful! I was personally in for an oil change and was out in forty minutes and the price was to my knowledge unbeatable 35 dollars is all I paid! Stop in, & I'm sure you won't be sorry. Professional and courteous!
Rome Harrison
★★★★★
5 years ago
Let me just say this (AMAZING)! Great customer service! Always keep you updated on your vehicle and gives you options and information to make the best decision when it comes to your vehicle! Even when they are busy they treat you like VIP! I recommend this shop above all others in Las Cruces! Me and my wife love there work! Highly recommend! Great prices for their work and they are fair! The quality is always great!
Lori Richardson
★★★★★
8 years ago
I love this place. It is hard to find a mechanic that I trust but Baird has a really great reputation and is one of the most trusted in Las Cruces. If I still lived in the area, it would be the only place I would trust with my vehicle. Around Christmas, while I was visiting my check engine light went on. I asked them to check it out for me and it was a simply problem that I had had another mechanic fix in Roswell. They would have fixed it but told me i should take it back to the other mechanic and make him fix it. They could have fixed and charged me for it but didn't. They do tend to be a bit higher in price but for a sound mind and their honesty, it is well worth it.
Adam
★
☆☆☆☆
5 years ago
I made an appointment a week in advance with the understanding that my vehicle would be looked at that day, I would receive a call about an estimate, and my clutch would be able to be replaced that day or the next day. This is what the mechanic told me at least. None of it turned out to be true. I called at least 5 times over the three day period they had my vehicle only to finally be told that they were unable to complete any work due to the age and inability to source parts (they knew the age when I booked the appointment). I made it abundantly clear at the time of scheduling how it important it was that I got my vehicle back as soon as possible and was assured it would be done before the day I absolutely needed it. Now I am forced to reschedule my cross country move because their ability to complete work and maintain the timelines they set is abysmal. I understand that there are times when it takes longer than expected to diagnose the problems with a vehicle. But it is unfathomable that it took three days to determine that they were incapable of performing the necessary repairs and that I had to repeatedly contact them in order to get updates on my vehicle that has been with them far longer than the expectation that THEY set.
Doug Henry
★★★★★
9 years ago
My brother and I were n a trip across country in an 86 Ford motor home when the throttle cable broke about 150 miles west of Las Cruses, NM. We rigged up a coat hanger throttle and limped into Las Cruses to find the one and only cable within 100 miles. I asked the store clerk, “if they were spending their own money to have this part installed where would they go”. The answer was Baird’s. This auto repair shop is now in my top 3 anywhere. They are beyond professional, knowledgeable, fair and honest. We had the cable installed within an hour and were on our way for $72. It doesn’t end there either. I received a call from the shop a few minutes later as we were getting on I-10 to let us know we were losing oil and they were concerned and would we please return. 6 quarts of diesel oil later and about 15 minutes and we were back. Whether or not Baird’s caused the sending line to crack we will never know however what I do know is that they took immediate responsibility for it, got the small fitting, fixed the problem, replaced the oil and had us going again within the hour. When we tried to pay them for the service, the response from the shop manager Lee Walker was NO, get going and have a safe trip. We tried again to pay them at least for the oil and he would have none of it. We live in Florida however if we lived in Las Cruses, Baird’s automotive would be my go to service center for life. It is easy after the fact to see why they have been in business over 30 years. THANK YOU to Lee Walker and to Baird’s Automotive for being a stellar example of honesty and fair service. The picture is the mechanic that worked on our RV. Knowledgeable would be an understatement!
Ricky Christian
★
☆☆☆☆
2 years ago
Took my Ford Explorer Sport Trac in for dianostics testing. They told me the motor was locked up. I picked it up, brought it home, charged the battery and tried to start it. The motor turns over. It's not locked up. Their tech was lazy and didn't want to mess with it. Told me it would be $8015 for a new motor. I'm at the point where I physically can't turn wrench anymore but knew I should have trusted my gut and looked at it myself. Big time liars over there
Roman Romandalorian
★★★★★
2 years ago
Took my truck in and had them look at it only to tell me it was fine. They were very friendly and turned my stressful day into a stress free one. I'm assuming they're honest since they didn't try to rip me off, which is a plus with mechanics.
TS B
★★★★★
3 years ago
I used Baird’s for some maintenance on a camper van. The cost came in lower than expected and they took the time to explain everything. Turnaround was pretty quick. Finding a trustworthy mechanic can be tough, but I plan on continuing to use Bairds in the future
Nissim Mashmoor
★
☆☆☆☆
5 years ago
Be aware, NOT HONEST! I was driving through Las Cruces and found out I have a power steering fluid leak. I looked on line and Baird's had good reviews. I called, and they said to bring it in. I thought it would be something minor, but to my surprise, they said I needed a new rack and pinion assembly. They quoted me a price of $1200. I decided not to do it, and I drove the car like this for over 2 months. Last week, I noticed that the leak got worse, so I took it to a local shop in the Cleveland, OH area. I told them that I thought I'd need a new steering rack, but they wanted to check for themselves. They called me back and said the repair will cost $99! There was just a leak from one of the lines, so the line needed replacing.
Marcel Garza
★★★★★
6 years ago
Baird's Automotive is a great choice! The shop is owned and run locally by honest & trustworthy professionals. I have gone to them on countless occasions for various automotive needs on four different vehicles. Their staff is very hospitable and I have never been disappointed by the work they do.
Richard Penc
★★★★★
9 years ago
Let me start. They are not cheap. But they do very good work. We've had several jobs done there, from brakes to replaced radiators. One overheating problem that was puzzling turned out to be a defective fan vice a defective water pump (labor intensive). They correctly diagnosed the fan, and we ended up with a less costly repair which was a correct diagnosis. So far, I trust them. I even do my oil changes there so they can keep an eye on my car, and it costs half that of Jiffy Lube. Plus, I don't end up with additional repairs for things that weren't broken when I brought the car in to get the oil changed. So I think they are trustworthy. My experience, and I find them trustworthy and knowledgeable.
Kory
★★★★★
4 years ago
So I just want to thank the team over at Bairds Automotive for helping my girlfriend and her aunt out. They are traveling cross country to move her back home from AZ to MI. She had an engine light come on about 4 hours into the drive and they stopped in NM for the night. After looking at some reviews she decided to take it here. Not only did they get her in for a diagnosis that same day (every dealership said Friday was the earliest the could see her) they were able to find out that the fuel injector has gone bad. They ordered her a new one for the next day so she can continue her trip home. It’s hard to not be able there to go over stuff with here when it comes to this but I’m glad I felt comfortable trusting them to give her a fair price and in a very impressive timely manner. I work in the auto industry and it’s hard to trust dealer service departments in any aspect imo. Just want to thank Greg for helping her out and if all goes well she will be heading home tomrorow afternoon. Thanks for being great people!
Michael Hood
★★★★★
3 years ago
I needed a timing chain. Baird's quoted a reasonable price, set up a time, and delivered on time for the agreed price. I has been a month and my acura runs better than it did without question. If you have an expensive car and are looking for a reputable mechanic may I suggest Baird's.
