Betten Honda

Adri Payne

★★★★★

a month ago

As a first time car buyer, the process can be overwhelming. But Tom at Betten Honda Muskegon was amazing! He was so patient, and knowledgeable. He understood my needs and what kind of vehicle I was looking for. He made the process an absolute breeze. I love my new car! Thank you Tom, you're the best!

Michael Burns

★★★★★

a month ago

Tony and John worked to get me the deal I wanted. Excellent buying experience. Went to service department too and they installed my bed cover and looks great. Service also found my squeak! It was my garage door opener bouncing! Didn’t charge me anything to find that issue. Could not resolve my headlamp sensor though and lights keep going on and off, very frustrating. Need vehicle at night to see the issue. I’ll take a video for them!

Alexis Slade

★★★★★

a month ago

Tyler was super helpful through the whole process. He’s very attentive, knowledgeable & easy going. He made the whole process less stressful & I cannot recommend him enough!!

Taryn Smith

★★★★★

a month ago

I had a great experience buying my car from Betten Honda, thanks to Tyler Barron. Tyler provided excellent service and made the entire process easy and stress-free. He really listened to my needs and made sure I found the right car for me. He was also very responsive and accommodating throughout the process. I highly recommend working with Tyler if you’re in the market for a vehicle!

Victor Nelson

★★★★★

6 months ago

(Posting for Aubrie Higley - bought the 2015 Honda CR-V LX on 9/4 - can’t get into my google account) Popping in to say that I am very happy with my purchase! Fastest process while they still covered all of the bases and made sure to take the time to answer any of my questions. Buying a vehicle from a dealership can be scary but they made it easy. I was in with a vehicle with 240k miles and out with a vehicle with 70k miles within 3 hours (all paperwork signed, plates transferred, and insurance put on). Chris Merwin is hands down the best car salesman I’ve ever worked with. Thank you so much for all you did and raced around in those 3 hours to get me what I wanted and needed to be in for this winter.

angela moore

★★☆☆☆

a month ago

Bought a vehicle from here 6 long months ago. Talked to salesman about vehicle needs. He talked about safety inspections etc. what a joke. This car has been a nightmare and I'm literally afraid to drive it. Something is very wrong with it as I frequently get stuck in the slightest but of snow and it cannot handle my dirt road in the winter. This was one of my concerns. I have replaced tires which I was told the ones they had one their were perfectly good but you can see they were dry rotted. The hose that goes to the windshield washer fluid to the front windshield is severed. Attempted to get this looked at and was ignored. It is what it is I guess, I will not recommend betten ever, they want to sell you the car and once they've done that you are no longer a concern. Buyer beware or be smarter than me, jokes on me I guess.

Mike Hoekwater

★★★★★

3 months ago

If you need service on your Honda, be sure to talk to Justin in the service department. Absolutely great to work with. Their technicians were honest, polite,professional, and showed me any issues. They are honest with tread, brake pad, and filter levels, not trying to sell you something you don't need. They let me know my battery was on the fritz (it was old and i planned replacement, but not today), and they were not pushy about it. That sold me on getting the battery from them while i was getting an oil change. These guys are great to work with, and I HIGHLY recommend them after bringing multiple vehicles with pleasant experiences. We had a recall service done, and these guys made sure we had a courtesy vehicle to pick our daughter up from school. They even gave our a car a wash before letting my wife leave after a recall. Desmond in sales is a good guy to talk to if you are in the market for a new ride. He was very informative, polite, and professional even though he knew I was just browsing right now. Great attitude and customer service Team Betten Honda. We will be back to see you again

Brandon Morgan

★★★★★

3 months ago

My family and I had an excellent experience working with Dan our salesman. He was professional, knowledgeable, and attentive throughout the entire process. His clear communication and commitment to achieve customer satisfaction made the purchasing process smooth and efficient. The entire team over at Betten Honda went above and beyond to make sure we were satisfied with our purchase. We left the dealership feeling confident that we made the right choice, and not once did we feel pressured. Therefore, I highly recommend Betten Honda to anyone that's in the market looking to purchase a new vehicle.

Samuel Mallory

★★★★★

3 months ago

Five Stars. Chris Merwin was our salesperson and he was outstanding. Informative, not pushy, and responsive. He worked WITH us to reach a deal that would work best for US. He made us comfortable and answered questions thoroughly. We also worked with Charlie, who was very helpful from an understanding-warranties standpoint and the finance process. He was patient and his tone and communication style were very reassuring. Lastly, Adam helped us sign all the documents and he was just as good as everyone else. Kind, good conversationalist, and efficient. Overall, this was a 5 star car buying process. Great team, great experience.

Serhii Krasovskyi

★☆☆☆☆

a month ago

I had an extremely bad experience with Betten Baker Honda. I spent four days dealing with them because I was ready to buy a specific car and even had an appointment scheduled to sign the paperwork. The night before, my credit was approved, but nobody bothered to call me and let me know — I had to go there myself and ask. They confirmed I was approved and told me to come back the next day to complete the purchase. When I was on my way to my appointment the next day, they suddenly told me the car had already been sold. No notice, no call, nothing — even though they knew I was coming to buy it. Instead, they tried to push me into another car that had issues and was more expensive. On top of that, they raised the price online. This was completely unprofessional and disrespectful. It felt like they wasted my time, misled me, and tried to pressure me into a worse deal. I strongly do NOT recommend this dealership. Better stay away and go somewhere else where they actually respect customers.

Alyssa Seaver

★★★★★

2 months ago

We had a great experience working with Tom Schwab and Jon Reese while choosing our Honda CR-V. From start to finish, Tom and Jon were both attentive, patient, and genuinely cared about helping us find the right vehicle for our needs. They took the time to answer all our questions, explained everything clearly, and never made us feel rushed or pressured. On top of that, their friendliness and professionalism made the whole process enjoyable. We truly appreciate the help and would highly recommend Tom and Jon to anyone looking for a great car-buying experience.

Wesley Wade

★★★★★

2 weeks ago

Michael was amazing. Great team and beautiful car. Highly recommend.

Skyler Lightfoot

★★★★★

a month ago

Tyler Barron was fantastic! From the moment I called in about the 2019 Honda CRV I was interested in he was on the ball. Fast, professional, personable. It was an all around great experience working with him. I would definitely go through him for another future purchase!

Taylor Heeres

★★★★★

4 months ago

I had a great experience working with Tyler Barron on getting a new RAV4. Very enjoyable guy to work with. No pressure, listened to what I wanted, and hooked it up. He answered all my questions and made the whole process smooth. Plus after finding the right car, Charlie with the finance team was able to help me get a better rate than I was anticipating. Really happy with how everything turned out. I definitely recommend asking for Tyler if you’re shopping here.

Sally Heavener

★★★★★

3 months ago

Called on a Facebook ad and scheduled a time to test drive the advertised vehicle. Zach took my phone call, and said he would see us for the test drive. He had the car out front ready for us. We introduced ourselves, and went for a ride. Zach was straightforward and honest in our communication. He had gotten answers to my questions of the day before. He even shared it was his second day working at Betten. It was clear he understood vehicles, and he shared he had sold vehicles previously. After the test drive we went into the office. Being as it was Zach’s second day, the sales team stepped up to help and coach him on how they processed paperwork. I appreciated watching the teamwork and cooperative way they worked together. They worked with us on making sure the vehicle would be ours. It was a pleasant experience; which was a surprise as another interaction with a Honda dealer was not. Highly recommend Zach, and the sales team at Betten Honda.

Natalie Moore

★★★★★

7 months ago

Came here with my mom to look around, didn’t expect to buy anything but dude named Curry came out and helped us find exactly what we were looking for. The process was straightforward nd really fast nd we were there and out within a couple of hours. Dude was rlly nice nd made sure we got the best deal for everything we wanted. Overall really happy with the purchase and car itself. Thanks dawg

Joyce Downing

★★☆☆☆

2 months ago

I called several times over three days to make an appointment. Each time I got a recording. I left two messages for a call back and never received a call. This is a big problem. Once I finally reached a person, I scheduled an appointment and was happy I could work with Justin when I brought my car in. He is friendly, helpful and knowledgeable.