Big Al's Mufflers and Brakes

jen ochangco

★★★★★

3 months ago

I’m very satisfied with the services that I received for my Nissan Pathfinder. My tech Charles was thorough and Chris kept me updated on progress. They were efficient and professional.

Rod Thomas

★★★★★

7 months ago

I had a great experience here getting my catalytic converter replaced. The team got me in quickly and had the work done with a fast turnaround, which I really appreciated. They also went the extra mile by inspecting the rest of the vehicle and letting me know about other issues, along with clear options on how to handle them. No pressure, just honest and helpful info. Big thanks to the crew for making the whole process smooth and stress-free—I’ll definitely be coming back!

Edward Toby

★★★★★

3 weeks ago

Jeff and his staff were professional and punctual with my service needs. Awesome turn around time!

Joseph Sigmon

★★★★★

a month ago

I have a 2011 Honda Pilot that had a rusted out flex pipe in the front . I needed this vehicle in several hours because I was going into the mountains where it had snowed and this vehicle had 4wd. The vehicle was repaired and I was able to make the trip. The whole experience was great.

nancy mobley

★★★★★

4 months ago

Called after a failed inspection for brakes the shop was finishing up another car and got me right in to fix my brakes and rotors. They had the parts in stock and before I knew it my truck was complete and I was on my way! So nice to not have to spend the entire day waiting and waiting. AND the price was 1/4 of what I was quoted at the dealership 😁

Nicole Armstrong

★★★★★

4 months ago

This is the best place to get work done on your car. The team here are friendly, do great work, informative, and again the quality of their work is phenomenal. The pricing here as well is great, and I appreciate their honesty when dealing with what needs to be done to your car. Again best place to take your car to get quality work done.

Robert Sabo

★★★★★

3 months ago

I totally trust this shop. Jeff and his team are focused pro's who get the job done right the first time. Fair pricing, great work! I have been coming here for years and will continue to.

Reginald Davidson

★★★★★

3 months ago

Great service. They treated me as a valuable customer from the moment I walked in. All my questions and concerned were answered with vehicle manufacture specific recommendation and sincerity. From the front desk to the actual Mechanics doing the work outstanding !!

Jody Carter

★★★★★

3 weeks ago

I had a serious problem with my rear left brake caliper and had them change that and both rotors and all the pads on the rear of my09suburu Forester and they did a fantastic job I highly recommend them my grandfather used to go to them and he was always satisfied

Ethel Wilson

★★★★★

5 months ago

I always have a great experience coming to Big Al's Mufflers and Brakes. Manager are always respectful and polite. Technician is honest, friendly and professional in his work. Thank you very much for providing a great place for business. I have told my family about Big Al's and they come here as well. Much appreciation and love for the staff here.♥️

Felix Robinson

★★★★★

a month ago

Outstanding, doing the front brakes the mechanic notice my brake line had bubble up indicating the brake line could go at any time. The repair was done and lives were saved. Thanks.

Chosen Light

★★★★★

2 months ago

The gentleman at the front desk was amazing! His customer service and honesty was refreshing. I was having such a hard time with my dealership. He came thru for me with the repairs that I needed and most importantly was not trying to rip me off. Thankful. linka S.

Jeremain Satchell

★★★★★

a month ago

Had an aftermarket exhaust installed on my corvette at a good price. Fantastic job done!!! I will not name the previous who tried to over charge me on Cedar Rd in Chesapeake but because of you and a friend of mine, thanks for recommending Big Al in Norfolk.

chuck hatfield

★★★★★

a month ago

Yes, they were very pleasant businesslike they got the job done. I had a good price took a little bit longer than we expected, but they didn’t have the parts so I’d recommend big Al to anybody.

Clarence Harris

★★★★★

3 months ago

Humble Greetings, To all of Big Al's past, present and future customers. I had a great experience with the professional care and human service I received from everyone at Big Al's. I have a Ram 1500 that had an exhaust leak. I came in to get an estimate on the repair cost. I walked up to the service desk to state my issue. A Master Technician named James and a Supervisor who lives near me listened to my concerns about my vehicle. James took action immediately while I was still explaining the issue to the supervisor. In less than 10 seconds he found out bolts were missing which was causing the exhaust leak. He put my truck on the lift to get a closer look and found a leak in my break line. The next day, which was a thanksgiving holiday, he came in to fix my issue so I wouldn't be inhaling dangerous exhaust fumes, while driving all day for my job. The other Master Technicians there were equally as knowledgeable and identified an issue I was having with the engine misfiring. It was running rough and needed a tune up. I was aware of that issue but the point is that they were able to identify multiple issues quickly and accurately. I had the break line repaired and got a tune-up all from the issues identified at Big Al's by their team of Master Technicians. So,.... when you have an exhaust or brake issue, go to Big Al's on Little Creek Rd in Norfolk VA. They will get the job done right, and get it done fast. Respectfully, Mr. Clarence E. Harris Another Satisfied Customer of Big Al's

Sherita Banks

★★★★★

4 months ago

Every time we get our vehicles serviced at this location they are friendly and knowledgeable about the service that we get done. We were talking our vehicles to the dealership to get serviced and every time at the dealership a routine oil change becomes an oil change and oh by the way this is wrong with your car!! We have a 2016 Kia Sportage with 71,000 miles and a 2020 Chevy equinox was 78,000 miles. We been going to this location for over 5yrs now and won’t go anywhere else to get our vehicles serviced. We love that when they do an oil change they also do a courtesy inspection of our vehicles and we get a report of what’s good and what’s need to be done to our vehicles to keep them in top condition. I know at the dealership when we got this service done it was always something wrong!! Big Al’s keeps it honest and we like that. With the economy being the way it is it is right now, we love that they are still honest mechanics around and we spend money on only what needs to be done with our vehicles! Sorry for the long post but I feel this location deserves the Recognition for the work and customer service they provide! Keep up the awesome work!

Margaret Lee

★★★★★

a month ago

I have been going to Big AL'S (Little Creek) for approx 4 years now. I would go anywhere else. Their service is great. The mechanics explain everything to you about needed repairs and such and make sure you understand the anticipated cost. They are always professional and courteous.