Big Brand Tire & Service

Janelle Capra

★★★★★

5 months ago

Excellent customer service! I called ahead for a flat tire and they took my name over the phone and put me in their system. When I arrived with the tow truck, it was only 15 minutes to patch the tire and I was out the door. Highly recommend!

Greg Warren

★★★★☆

3 weeks ago

Great shop. Always courteous and professional. Prompt service and good communication, excellent work. My go to for tires and suspension. (Easy one today, flat repair)

Gloria Corona

★★★★★

3 weeks ago

Best!!! I’m glad I can count on them to keep my car in great condition. It’s hard to find trustworthy mechanics, but these guys are everything; honest, knowledgeable and experts in their field.

Vincent

★★★★★

3 months ago

I am so pleased with the whole experience. I even ordered the wrong size tires they were shipped there we found out the discrepancy and we ordered the correct tires for my rim. It was there the next day they installed the tires did the alignment and it drives like a dream so thankful for their courteous on time service and plus the guys in the garage sing pretty good to the radio , America’s got talent is waiting.

Melted 19

★★★★★

3 months ago

I called them at 4:15 asking if they could patch a tire for me because I ran over a screw. The person who answered said sure, come on down. I was there for less than 30 minutes. They patched my tire, added air to the others and I was out. Did I mention they didn't even charge me? Annnnd best part is one of their tire techs is a great singer and I got to listen to him give a free concert. Exceptional overall.

Isaac McCann

★★★★★

4 months ago

Amazing service, as usual. This is my go to shop in Downtown Bakersfield. They communicate well, are understanding if I don’t want to add a service day of. I usually wait on site and it’s always clean and a pretty relaxing environment.

Heather Burnside

★★★★★

4 months ago

I had a great experience at Big brand tire. The man at the counter offered excellent customer service and I thought I had an appointment and the note said I was just going to drop it off but nothing about an appointment so I was a little frustrated because I thought I was gonna have a longer wait, but it was less than an hour And so it was very quick and I really appreciated the fast service and the great customer service

ivette valdez

★★★★★

2 months ago

Always great customer service. Been going there for years and they haven’t given me a reason not to continue going back. Definitely recommend.

Angela Morfin

★★★★★

4 months ago

I went in for an oil change. I was very happy with this Big Brand Tire shop. They did a great job, were very personable, had a good price, got things done in a timely manner, and my car is running smoothly. I HIGHLY recommend this shop!!!

Maddox Derewianka

★★★★★

a month ago

Great place that fixed my tire immediately right before closing time. Efficient service. I recommend this company to anyone in need of tire fixing.

Moe M

★☆☆☆☆

2 years ago

I recently visited this service center to have tires mounted on my vehicle's stock wheels. Regrettably, each wheel sustained cosmetic damage during the process. When I addressed this issue with the manager, his response was dismissive and accusatory, suggesting that we were trying to exploit the situation. He implied that pre-existing damage on one wheel was reason enough to disregard careful handling of the others. The manager's demeanor was notably rude and condescending. He consistently twisted our words, despite my having recorded the conversation for accuracy. I strongly recommend that the business adopt a more thorough inspection process, potentially including before-and-after photos, to prevent such incidents. Notably, when asked about a pre-service inspection report, the manager confirmed that none was conducted. This experience was highly disappointing and calls for significant improvements in customer service and operational procedures.

Salvador Diaz Falcon

★★★★★

5 months ago

Every time I go for any service Art my man is above and beyond Always help in any single detail and provide recommendations I am very happy and confident with their job I recommend to everyone to stop by and have a great experience

david antrim

★★★★★

3 months ago

Had to get tires on our 2019 Subaru Outback and an alignment. We were in and out of there within an hour or so great service fast and friendly

Larraine Hutchison

★★★★★

3 months ago

They fixed a tire that had a screw in it. They did a great job and did it so quick and N/C. Very impressed. Will be using them again

Michael O'CONNELL

★★★★★

a month ago

Professional friendly staff. Quick service. Provided requested service with excellence.

Seth Wasylyszyn

★★★★★

9 months ago

Everyone was very professional, had a cheery attitude, and was incredibly helpful. Everyone had an answer or was able to look for one. The prices were incredibly fair, especially for Bakersfield, and the service was done very quickly. Communication is great; they call you multiple times throughout the process to keep you updated, and you never get surprised with prices they tell you over the phone vs. when you go in to pick up your car. My favorite part about this shop, and the reaosn I keep going back, is that they're very HONEST about the work you need done. They've had plenty of opportunities to say something needed to get done/replaced just to charge me more money, but they never do. If it doesn't need work, they're honest about that, and it makes me trust them more. Definitely recommend.

Reina Lee

★★★★★

10 months ago

We are very happy with the service & the tires we got today. Hadn't realized the original tires we wanted were actually discontinued, so glad the newer recommended versions were available and were a very comprable tire! Excellent! We would recommend this location & I am scheduled to be back next week after we have some servicing done on the vehicle. Thank you for the great service & keep on singing and serenading the appreciative audience!