Big O Tires

Debe Black

★★★★★

2 months ago

I've been going to the Williams Field Rd. location in Gilbert for more than 4 years and they're always helpful, honest, reasonable and quick. I've purchased tires and had my car serviced here. I highly recommend this locaiton!

John Rogers

★☆☆☆☆

a year ago

Got my car serviced for oil change, tire rotation and alignment on 2/22/25. Today 2/27/25 on my way to work my go goes in to overheat safety, not liquid coming out of my hood and up my windows while on the freeway. Pulled over and became aware that my radiator cap was not fully installed correctly and had partially popped off due to heat and pressure, blowing all my coolant out and all over my engine bay and windows. My car is less than 2 years old and has 23k easy driving miles on it. Extremely upset this was overlooked. Had to get a friend/coworker to take me to auto zone to pick up more coolant plus lost some time at work to do this just because this little thing was overlooked and could of caused potential harm to a newer vehicle.

Monica Golly

★★★★★

4 months ago

I’ve been to this Big O three times now for my alignment - Every time I’m treated with the upmost respect. Coming to a shop as a woman it can be very intimidating but they’ve made it very comfortable each time, right from the start. Especially Mark! He was extremely helpful and kind! If you want a trust worthy tire shop, I highly recommend this Big O Tires and working with Mark directly. Though the entire team have been great!

Jorge Gomez

★★★★★

a year ago

I recently had new tires and wheels installed on my Ford F150 at Big O Tire Store, and I couldn’t be happier with the experience! From start to finish, the team provided exceptional customer service. They were professional, knowledgeable, and took the time to answer all my questions. The installation was done quickly and efficiently, and my truck drives better than ever. The staff went above and beyond to ensure I was satisfied, and their attention to detail was impressive. I highly recommend Big O Tire Store to anyone looking for quality tires, wheels, and top-notch service. Thank you for such a great experience—I’ll definitely be back for all my future tire needs! Thank you Mike Houseknecht for your great advice !!

Keith Bunish (ShodanKid)

★★☆☆☆

4 months ago

Loved coming here for years, tires, repairs, and great price for oil changes. But slowly last couple years it felt more slimy. Destroyed my lugs and basically said I had to pay the overpriced amount for them. Fine. The last straw is after doing few oil changes myself, I decided it was worth the extra $20 to not go through the hassle. Second time I went back for oil change, I watched 3 of them struggle to take my filter housing off. Which made me realize they’ve been over torquing because I do it to spec. They had to get long bar and got it off. Fine. Then I watched as they put it BACK ON WITH THE BAR. Every time I went in from then on out I had them put in the notes DO NOT over torque. They did anyway. Told me about shmoo on the drain plug like it was some thread locker, I was like that would be from you! The last straw was last time they came to me to say hey, can’t get the filter housing off so if it cracks that’ll be like $100+. I told him it’s because you guys keep over torquing. He tells me they don’t do that, and we get into a fight as I explain please don’t tell me I’m wrong when I saw it happen. Thankfully, the tech got it off fine. But now I’m going to replace my drain plug, filter housing, and never bring my car back so I can make sure I don’t get lectured from someone who doesn’t think I know what I’m talking about. They wanted $2400 for shocks and struts so I did it myself for $400. I know my way around a car and now I’ll get to know it better and not get attitude from some rando gaslighting me.

Dean Lee

★★★★★

3 months ago

This was one of the best tire stores I’ve been to in a long time. Kevin was awesome and so was his coworker. Very friendly and professional. Fixed a run flat in no time for free! Very grateful. This Big O tire location is where I’m purchasing my next set of tires. Thank you!

Mark Strickland

★☆☆☆☆

3 months ago

Came in for an oil change, everything seemed fine. Came home from work the next day to find oil all over my garage floor. I went back and they casually acted like this is normal and offered nothing for my time. Highly recommend this location if you don’t want your vehicle serviced properly.

Amy Jones

★★★★★

2 months ago

I had the absolute best experience at this location. Went for a break inspection & tire balance/rotation. Was greeted by the friendliest group. Their interaction with their customers is fantastic. Hands down my favorite location!

joe valles

★★★★★

2 weeks ago

Got a free brake check done because I had squealing noises from the brakes . Thought they needed to be replaced.. they told me brakes still had plenty of life left. No need to replace, to just clean brakes with brake cleaner or water for the noise problem. No upsell or cost of an unnecessary part.$$$

David Schweickert

★★★★★

3 months ago

Kevin and his team performed an exceptional/ quality job. Tires/ alignment/ oil/ all filters in 3.5hrs, I highly recommend this location for all their services offered.

Arturo Aguilar

★★★★★

a month ago

2018 Honda oil change service: I’m extremely satisfied with the communication and professionalism at this location. I had an issue once, brought it to the service advisor’s attention, and it was addressed promptly. I will continue coming to this location as long as I receive this same level of customer service.

Dean Jessup

★★★★★

5 months ago

The best customer service in the valley for a Big O location. Mark and team are hands down making a difference. Make it a point to try this location even if it’s a few miles out of the way. You’ll be glad you did.

Jennifer Granado

★★★★★

a month ago

I had a fantastic experience at Big O Tires on Higley and Williamsfield Road today. I want to give a special thank you to Mike, the manager, for truly going the extra mile for me. I found myself in a difficult situation in the parking lot, and Mike immediately stepped in and sent over a super kind employee who helped me out of a real jam. Their willingness to help without hesitation really shows the level of customer service and care they provide. It meant so much to me in that moment. I highly recommend Big O Tires at Higley and Williamsfield. Thank you again to Mike and the team!

Markus Marti

★★★★★

2 months ago

Exceptional service and fair pricing. They are very professional explained to me all of my options with my flat tire and had me out of there within an hour. Plus they waiting room is also pretty sweet. They have popcorn and even a couple of donuts left. Would highly recommend for anybody needing the services that they provide

Mike Vaughn

★☆☆☆☆

a month ago

I’ve been going to this Big O Tires location for years, but this visit was extremely disappointing. The tire upsell was a little annoying but whatever, that’s part of the job. What really bothered me was how poorly my time was handled. I waited in the lobby for an hour and a half, only to find out my car had been ready for about 30 minutes. The staff knew I was sitting in the waiting area the entire time. If a customer is waiting on site, there should be some awareness of when their vehicle is finished. To make matters worse, the inspection that comes with the oil change was not done. That inspection is honestly half the reason I go to Big O. When I asked about it, the manager said the computers were “must be down.” No offer to send the inspection later, no offer to have me come back, nothing. Overall, this visit was a day ruiner and a complete waste of my Saturday afternoon. After years of being a customer, I likely won’t be back.

Marissa Woffinden

★★★★★

2 months ago

I went in to get an oil change & found out that there were a few other things that needed to be taken care of. I greatly appreciate them taking the time to look over my car & bring up other concerns that would affect my safety. They were very nice & took care of the various items quickly. A shout out to one of their managers-Kevin-he helped to walk me through the process from start to finish & was very personable & professional. I sat in the waiting area while they worked on things, & he was very welcoming, & fast to help many other people that came in that day as well. Give that man a raise!! The other employees there today also looked like they were working hard (Kevin had taken me over to the work station where my car was to show me some damage to one of my tires). Overall, I've had a great experience at this location on Higley & Williamsfield each time I've been there. Thank you all for helping to keep my car safe for me & in great condition, as well as for always being so nice!!

Alex Parlar

★★★★★

3 weeks ago

I must say that I was very pleased with my visits today. Not only was my car’s alignment taken care of in a timely manner, but Mike was also extremely helpful and knowledgeable. He provided all the information I needed about my vehicle without any pressure or sales tactics. This was my third time visiting this shop, and I will certainly continue to return for my vehicle needs. I highly recommend it.