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About Business
Big O Tires is a highly-reputable Car Repair service provider based in Las Vegas, NV. Big O Tires covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto air conditioning service, Auto electrical service. With over 274 reviews and an average rating of 4.0/5, Big O Tires is a trusted name in the industry. Their presence in Las Vegas, NV ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Esteban Gomez (Angel)
★☆☆☆☆ I have been a loyal customer at Big O Tires for a long time. I’ve done oil changes, brake services, and purchased tires there because I believed in supporting a local business and trusted their service. Today I had a very disappointing and honestly upsetting experience. I went in because my truck had a nail in the middle of the tire — an area that is normally repairable. I greeted the front desk employee politely, but he did not greet me back. He was cold and unfriendly, simply saying, “How can I help you?” with no basic courtesy. After I explained the situation, he immediately told me it would be better to replace the tire instead of repairing it — the same tire I previously purchased from them. I asked if someone could at least check to see if it could be repaired. He then told me they only had repair availability next Friday. However, he also said if I wanted to replace the tire, they could do it today. That didn’t make sense to me. There were no cars in the lot. I even asked one of the technicians in the garage if they were busy, and he immediately said they were very slow and it was a calm day. That made the situation feel even worse — like my repair wasn’t a priority because it wouldn’t generate as much money as selling a new tire. I left feeling disappointed and undervalued as a customer. I went to Discount Tires instead, and the experience was completely different. They checked the tire, confirmed it was repairable, fixed it, and didn’t even charge me. The customer service was respectful, honest, and welcoming. Customer loyalty should matter. Respect should matter. Honesty should matter. Sadly, after today, I will be taking my business elsewhere.
Rogelio Avila (Roger)
★☆☆☆☆ Reconsider your service visit if you are bringing your vehicle here. I came here for routine maintenance and these guys forgot to tighten the lug nuts after changing the tires out. The next morning after the service, after i arrived to work i noticed my tpms was reading low pressure. When i went to add air, i noticed i was missing a lug nut & another was loose. I was able to remove it by hand and see that it was stripped out. They wanted me to drive the vehicle to their shop like this after i called them. After i explained that they were crazy if they thought i would risk not only my life but others on the road they suggested i call a tow truck on my dime. I let them know this would be out of their pocket because they caused the issue. After they worked on the vehicle again and make the necessary repairs due to their careless malpractice they charged for the repairs. Its crazy to think they can get away with this. I made sure to let them know they can injure or cause a death on the road due to their careless acts when i went to go pick up the vehicle. So in summary if you do end up servicing your vehicle here, make sure the techs name isn't "Banks" or "Luken". After the entire fix, they left my tire over 80PSI WHEN THE MAX IS 80!. I will take myself across the street to firestone and wait instead of risking my life or someone elses on the road.
Katie Bogdan
★★★★★ Luke at the front desk is extremely friendly and knowledgeable. He clearly explained all the details to make sure everything was easy to understand. Service tech worked as fast as he could despite being the only one in the shop and many other people showing up after me. Great guys and great service!!!
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