Big O Tires

Cydne Peck

★☆☆☆☆

3 months ago

I went in for an oil change, that part was fine. Then they sent me this message- Tire is showing signs of dry rot. Tire is in danger of failing. Do not recommend driving until tire is replaced. 20/23 RECOMMENDATION Upon inspection we noticed that your front driver side tire is at or below minimum specification. We recommend replacing the tire. (They also said same for my passenger side) Before I went to get my oil changed, I went a couple days before to Costco for my tires where they checked all of them and I got one patched up. They saw no signs of dry rot. Also note my tires are less than a year old and I park in my garage. After I was told this through big o tires , I immediately went back to get my tires rechecked with Costco they again said all my tires are fine no danger at all he said that a lot of times any scratch seen they will use it as a way to scare you into buying new tires. Shame on you Big O Tires. Scaring me into trying to sell me tires. And they wanted 180 dollars to change a day time running light. That was insane!!!!! I didn’t pay for that either!! It’s 30 dollars to take to the dealership. You guys should be ashamed!!! I will never be back!

Dana DiVicino

★☆☆☆☆

2 months ago

This experience kinda sucked. Went to get an oil change. Got the call to upsell some items that needed to be done. Went ahead and did the items they suggested. 270.00 bucks later drove the car home. Next day went to use the windshield wiper fluid. Bone dry. Drive back and said hey I did an oil change and the wipe fluid is empty. The girl at the desk proceeded to tell me that the machine was down. I said well usually when you do a pile change they top off the fluids she said yea the machine is down. I said I don’t have a machine how and I putting the fluid in. She didn’t offer any solutions just said you don’t pay for it anyways. At that time I said oh okay. Called corporate did share my store. Had the store manager call me. Said he was sorry and when I come back to ask for him. Bottom line the customer service sucks and I’ve been a customer there for years. Won’t be going back

vicki bogdan

★★★★★

5 months ago

I needed a new set of tires. Ron and the team were friendly, listened to my needs. I felt comfortable from the minute I went into the store. Everyone was friendly, helpful, quick service at a fair price. This is the kind of place we thought didn't exist anymore. I highly recommend Big O Tires! What an awesome, full service location to meet all of your car's needs!

Monica Navarro

★★★★★

3 weeks ago

After going elsewhere and feeling ignored BigO was there for me. They provided me the best option, did not try to upsale me or focus on things I was not there for. Wonderful team will definitely be back again

Y Britton

★★★★★

2 weeks ago

THE CUSTOMER SERVICE IS TOP TIER NOWADAYS YOU CANNOT GO INTO A BUSINESS AND REALLY FEEL WELCOME AND THE EMPLOYEES ANSWERED YOUR QUESTIONS OR ARE VERY HELPFUL I TRULY ENJOYED MY EXPERIENCE AT THIS LOCATION AND WOULD RECOMMEND ANYONE TO GO TO THIS PARTICULAR LOCATION IS IN HENDERSON OFF OF PECOS ONCE AGAIN THANK YOU FOR ALL OF YOUR HELP

Jun Santiago

★★★★★

3 months ago

Employees are friendly and respectful. Jorge at the front desk was very courteous and professional. He didn't offer any unnecessary job that I don't need. Matthew did a great job fixing my tire. I'm very satisfied with the service and quality of work that was provided to me. 👍 👍 Thank you very much!

Mark Henson

★☆☆☆☆

2 months ago

They charge $2036 for 6 tires and then couldn't do the job and damage 2 rims. Jimmy was gonna reimburse me for the mounting and balancing and never has. The rims are $800 apiece. Stay away from big o 7 and a 1/2 hours.

Dj D

★☆☆☆☆

3 months ago

Took 90 minutes for two wheel balancing I was the only one there!! For this task. Young guy Left my vehicle very stained with Greece hand prints inside on the seat, steering wheel door panel and fenders. I told the technician and all he said was sorry. Not enough for me..They don't care about costumer care and quality. Last time I go to this location. The balancing came okay.

Amber Arasmith

★★★★★

a month ago

I had excellent service from all the workers there. They even helped me to save extra money with coupons. And went out of their way to pick me up so I could get my car when it was finished. They took care of the problem with my car and its driving well. Very thankful they were open on holiday to get this completed. I appreciate all.

Jose Ortiz

★★★★★

2 months ago

I purchased a 2013 Nissan Altima 2 years ago from a from a low end dealer and had nothing but problems starting 4 months after I purchased it. Big O Tire has been my go to place ever since. With my income and credit I couldn’t get a new vehicle so I had to deal with slowly fixing it. Thanks to their financing and for their service and support my car is running like it’s brand new. I appreciate the work and effort they put into my car. I can easily say the customer service is on point and there’s nowhere else I would take my vehicle in for repair and service. Thanks to everyone there who worked on my car

Lisa Holmes

★★★★★

a month ago

I went in to get my tire sensor replaced and found out my driver front axle was leaking(had a rip) and needed to be replaced. Service was completed very quickly and did not break the bank. The service staff (Kristen) was very helpful. The techs were very knowledgeable and was able to answer all questions.

Kottonkandy Seeger

★★★★★

a month ago

The service I received was exceptional. The staff was so friendly and kept me informed through the whole process. Everyone made me feel at home and took such good care of me. I highly recommend Big O Tires and I will be back for all my auto needs. They truly care. Thank you

Jose Iturriaga

★★★★★

a month ago

Came in with a slow leak on a rental after being out about 50 miles outside of town. With a flight to catch in under 2 hours, Matt made a great effort to fit me in even though they were clearly busy. They were able to patch the tire quickly. Super helpful, professional, and got me back on the road with no hassle. Really appreciate the great service.

Tim Starcevich

★★★★★

Edited a month ago

Donald was above and beyond helping me to get repairs and parts done and very fast hardly no waiting needed the whole team was excellent and let know amd answering any and all questions thru out the whole process start to finish.5 stars plussss

Jen Stiling

★★★★★

3 weeks ago

Made an appt for a suspension check. Check in was quick and staff pleasant. Asked how long the visit would take and was told about 25 minutes. Waited 30 minutes for the vehicle to be taken back, and another 30 or so for them to do checks. They asked me to come back to see a few things, put in a missing bolt for free and then I was done. Really nice staff, didn't try to upsell me, which was refreshing! Things to note: Even with an appt the wait will be longer than you think. The TVs in the waiting room should be muted, both on different stations and loud enough to compete with one another is terrible! Between that, the phone ringing and the dude on his phone playing war games with no head phones (rude), the cacophony can be a lot. I ended up going outside. Overall, great service and will keep them in mind when I need service.

Anthony Pastor

★★★★★

5 months ago

Excellent service. I came in to replace my front passenger tire. They had the size I needed at a great price. The quoted me, did the work and replaced my tire within an hour. No hidden fees, everything was straight up from the beginning. $77 for the tire, $40 for labor and $22 for shop supplies/taxes. I am very happy with the work they did. I will definitely be coming back to have my other tires replaced here. I highly recommend this specific location

Chris Lindsey

★★★★★

3 weeks ago

Yesterday I had new tires put on my Corvette. I’m happy that everything went well. I specifically requested tires that were two years old or newer and Daniel came through with tires manufactured within the last year. He even offered me a ride home when I indicated I would have to walk the three miles to my home rather than wait the three hours it would take to get the tires delivered to the shop - but since it was a beautiful day I thanked him and made the trip on the hoof. Well done to Big O and my special thanks to Daniel for going the “extra mile”. Recommend Big O for your business.