Google Reviews
Kaleen LambsonTalley
★★★★★
a month ago
Top notch service from top to bottom. We were traveling through Vegas when we had car problems. Henderson Lexus diagnosed our Lexus’s problem quickly but since it was over a holiday weekend it was going to take a few days to get parts. They gave us a Loaner Vehicle to use so we could get back home. Walter was our Service Rep and he went above and beyond. He corresponded with us daily, keeping us in the loop. They fixed what was wrong with professionalism and a smile.
James Robert
★★
☆☆☆
3 months ago
For such a luxury car service dealership they don’t provide a car loaner. It’s disappointing when your vehicle have recall service and you have to wait for 4 hours because the service provider went on break. Even Tesla service does better than this.
Donna Davenport
★★★★★
2 years ago
I have always been very happy with my service at Lexus of Henderson. Stephen Diem has always taken very good care of the automobile and I will continue to have the car serviced at this dealership even when the warranty expires.
Brian Licata
★★★★★
11 months ago
Lexus of Henderson saved my week. I broke down at the grocery store on a Saturday morning, called Lexus, Tyler had a tow truck on the way at a reasonable price, took my car in on Saturday, received a loaner on Monday after communicating to me that the parts will take a couple of days, had the car back by Friday. Not too sure what I would of done without the customer service of the service department at Lexus of Henderson. Tyler, James, Dom AND the girls ANSWERING the phones dealing with grumpy customers do a great job and are easy to work with. Although sometimes the parts are expensive, I'd rather pay a little extra than to deal with a shady LV shop. Thanks again Lexus of Henderson for the great service, hard to find these days.
Richard Crescitelli
★★★★★
3 years ago
We always return to Lexus of Henderson for all of our vehicle needs because of the quality care and service of the provided by the Lexus team located there. The car was detailed after our service and was returned to us in a factory fresh condition!
TJ Blackmore
★★★★★
a year ago
James was very helpful and professional. He quickly diagnosed the issue when my maintenance check engine light came on and didn’t upsell any unnecessary services. I only spent around $250-$300 for the service. I’m definitely returning on Monday for a smog check and will get my brakes done there too.
N Rodriguez
★★★★★
3 years ago
Where do i start?! I fell in love with an RX 350 and Fabian helped me out with everything. Service department and staff is amazing. Highly recommend!! Always so welcoming
Birgitte Tan
★★★★★
a year ago
This review is for service advisor James S., who deserves six stars. James has helped me a few times in the past and each time he explained well his recommendation and stay friendly, courteous, and patient - even when I declined his recommendations at times. This past weekend, he was above and beyond his already excellent service. I called on Saturday midmorning - after not being able to get through the general appointment line for several days. James apologized for something that is not his mistakes and fit me in. Even better, he promptly did all the work including fixing an error that a nearby body shop made, and excellently completed excellently everything earlier than initially estimated so I can get going with my weekend. Thank you, James for your exemplary work and care.
Marcella Baker
★★★★★
a year ago
Brought my Lexus in for what I thought was a needed oil change and possible issues I thought were serious with the car's computer. Your Service Mgr. Steven took the time to explain when I would actually need the next oil change. He kindly reset the buttons for me that had mistakenly removed my ability to make and receive phone calls. And gave me information about the car's computer. What a great person Steven is as a representative of honesty, business integrity, and the highest level shown when it comes to customer service. I live in Washington state and hope the dealership there has some like Steven on their Service Dept. staff.
stella soriano
★★★★★
2 years ago
I called on 1/31 for a 2/2 scheduled appointment for my RC200t coupe. George handled the maintenance efficiently! I was very pleased and happy with the service that George provided. He’s very professional and delivers quality work and would gladly recommend him to anyone who is looking for an honest and trustworthy person to do the job! Highly recommended! Absolutely stellar experience and very happy client!!! Hands down!!!
Tom Wason
★★★★★
2 years ago
Just a warm welcome, professional and detailed experience! I showed up at my scheduled time and the service agent was waiting for me and took me to their waiting area(s) 3 of them all with refreshments, TV and comfortable seating. David my service agent explained what they would be doing to my car and an hour later he returned with the paperwork and a clean washed car. Not many other businesses with this type of attention.
Eddie Belluomini
★★★★★
2 years ago
I had an outstanding experience with the Service Dept at Henderson Lexus. The service manager Stephen always does an exceptional job in making me feel valued as a customer. Stephen goes above and beyond to make me feel welcomed and gets me in and out as soon as possible. Big thanks the Stephen, his service team and technicians for their first class level of customer service and satisfaction.
T.S. King
★★★★★
2 years ago
I recently had my car serviced at Lexus of Henderson, and the experience was exceptional. The service was quick and efficient, with George, the service representative, being particularly pleasant. He not only ensured a smooth process but also provided valuable insights into the upcoming service, allowing me to be better prepared. I appreciated the healthy snack options available, and the quiet and clean waiting space allowed me to work comfortably while waiting. Overall, it was a positive and customer-centric car servicing experience at Lexus.
Lee Pekar
★★★★★
2 years ago
The Service Department At Lexus of Henderson are Awesome! The staff especially Tyler Heishman, the Service Manager are very friendly and caring. From the moment you drop your car off. You feel that you are in good hands. They run things very efficiently. This is my husband and I first Lexus car. We did not know what to expect. So far, we are very happy with our car and the excellent service from Lexus.
Siri Sastri
★★★★★
2 years ago
I have been going to Lexus of Henderson for over 9 years and David Torrella is one of the main reasons. His team at the service department always ensures great efficient customer service. They are professional and make you feel confident your vehicle is in great hands. They always make me feel that honesty and integrity are their goals when it comes to caring for my vehicle. I would not go anywhere else.
Joanne Monica Agustin
★★★★★
2 years ago
Saturday 03/16/2024 my husband and I came for the 10,000-mile service for my RX350h, and Alberto Araujo warmly greeted us and checked us in when we arrived. Alberto’s customer service was excellent! He offered us a loaner car and was very thorough in explaining what would be done with my car. We truly appreciate his exceptional customer service!
Elliott Corbett
★★★★★
2 years ago
Checked in on time and George explained everything to me that the techs would be looking for during my initial 5000 mile service. Said it would take about an hour and 15 minutes. George came back to get me in the waiting room about an hour later. The car was washed and ready to go. I always get great service from Lexus of Henderson.
DEVAN JONES
★★★★★
2 years ago
Stephen went above and beyond with our last car service. We always have a great experience when it’s time to service our vehicle. However this service we ran into some issues with the car, Stephen remained in contact with us throughout getting the problems with the car resolved. We are satisfied with repairs and service received by Stephen, it’s important to know you’re in good hands whether you have an issue or not with your vehicle.
Daniel Char
★★★★★
3 years ago
Always great service from all departments. My advisor David whom I've been dealing with for about 10 years, is always positive and has a great attitude. He's always accommodated me regardless of the situation. As a person who works in the service industry, he's the number one reason why I come back to Lexus of Henderson. Great service!! Thank You.
Patricia Barrett
★★★★★
3 years ago
My service representative, Tyler, was courteous and promptly initiated my service appointment. Because of time constraints (due to caring for a roommate with health issues), I was offered transportation. After testing the battery, as requested, and discussing the time involved, the service representative accurately estimated the for the routine service plus battery installation and car wash. The car was finished and spotlessly washed within the time frame. I was escorted to my car and on my way! Effortless, and the lounge time was a real pleasure. The restroom was ultra clean, too! Thank you, Lexus of Henderson and Tyler H. for an extremely positive automotive service experience! I won’t dread this anymore - no hassles or dragged-out down time!
