About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Henderson, NV, Henderson. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Henderson, NV appreciate their attention to detail, leading to a consistent 4.0/5 rating from 372 reviewers. By focusing on the specific requirements of the Henderson, NV area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Henderson, NV and beyond.
Google Reviews
Cami
★★★★★
a month ago
Friendly and excellent professional service! This is my 3rd time coming back to this Firestone within a few years for 2 different vehicles with 2 different techs. Everytime they go above and beyond. Yesterday I came in looking for 4 new tires and brake inspection. This time, I spoke with Luigi and he explained everything clearly step by step. Gave me multiple options for tires. He was very open, professional and kind and called to update me on my vehicle as there were other things wrong during inspection which I am VERY glad he told me about. I agreed to get those things fixed too. Thank you so much, Luigi for your help! There was another gentleman who helped me back then - I wish I could remember his name. My AC wasn't working in the Kia and he had called multiple places just to get the part needed to fix it. Not sure how they got the part within a few hours, but I was able to leave with a working AC that same day!! Staff is wonderful and I will continue to come back here for car services. Don't let the small handful of negative reviews scare you away from this place!!
Kareem Khamis
★★★★★
3 months ago
Update – Additional Service Experience (Battery Replacement) Branch: Firestone Complete Auto Care – Mall Ring Circle Date of Service: December 22, 2025 During a recent visit for a battery replacement, I worked with Service Advisor Luigi, who delivered an exceptional level of service. He was professional, knowledgeable, and proactive in ensuring I fully understood the battery starting and charging test. Luigi clearly explained how the test is conducted, what the results indicated, and the rationale behind the replacement recommendation. He maintained full transparency throughout the process, addressed all questions comprehensively, and managed the service efficiently from start to finish. His attention to detail and customer-centric approach created a seamless, informative, and stress-free experience. ⸻ Previous Visit – Oil Change Service On a prior visit for an oil change, I had the pleasure of being assisted by Shanti Macias. She was consistently sweet, helpful, kind, considerate, and thorough throughout the entire process. Her professionalism and genuine care significantly elevated the experience and reflected a strong commitment to customer satisfaction. Thank you to both Shanti and Luigi for setting a high standard of service excellence.
Tarena Zake
★★★★★
5 months ago
The whole team here is just fantastic. I am happy to have a shop that I can truly trust to take my car to. From Josh and Shanti in the front to Pablo in the back, I always feel well taken care of. The team communicates effectively and actually does what they say they are going to do. Josh and Shanti are great at explaining what my car needs NOW and what can wait ✋️. I appreciate the clear pricing information. Pablo is a master mechanic and so nice! He even let me look under the hood while he was working on my car in order to explain what he was doing and why. I felt like that went above and beyond what he needed to do. I would recommend this shop for any car repair or tire needs.
Jaimy Headland
★★★★★
2 months ago
Amazing experience! The team was helpful, professional, and got my tire fixed without any issues. They fit me in to their schedule and alleviated all my stress surrounding my car. Grateful for them and their work!
Jefferson Leite
★★★★★
7 months ago
Fast and excellent service. Josh is very nice and attentive. The place is well organized and clean, and there's a comfortable reception area while you wait. Great location, right across from the Sunset Gallery. If you don't want to wait at reception, you can take a stroll around the gallery.
Bing Feng
★★★★★
4 months ago
There was a nail in the tire of my 2026 Tesla Model Y and I urgently needed a new tire. Josh actively contacted the relevant personnel and finally found a new tire for me. I’m really impressed! Their work efficiency was particularly high! At the same time, the maintenance personnel were like tire doctors, completing the work efficiently and with high quality! Five-star service! There was a nail in the new tire, and they repaired it for me for free! Thanks you very much!
Minnie Rodriguez
★★★★★
a month ago
These guys always treat me right! I’ve had a pretty good amount of services done in my aging 2017 RAV4. I’ve come through more than once needing air in a tire from cold snap and countless full synthetic oil changes. I’ve always been received as a welcome guest. The price is right and the work holds up. I’ll keep coming back
Michael Kelley-Babbitt
★★★★
☆
2 months ago
They need more staff when business opens I was there at 7:40 for 8 am appointment, but didn't not get seen till 8:40 due to problems with 1 client in front of me she required help for almost 35 minutes and had to wait for a manager of some kind to arrive at 9 am. My car waited till after 9 am to get taken in ? The guy that did my repair had been just walking around the whole time ? Time management sucks there, and who pays for that ? My guess is the customer in higher price. The manager that came in was very professional and nice !
Santerous Colbert
★★★★★
Edited 3 weeks ago
Luigi, TJ, Pablo, Joshua, and Jonathan are the absolute best mechanics. The staff was professional, friendly, and very knowledgeable. They diagnosed the issue with my car quickly and explained everything in clear, easy-to-understand terms. The repair work was done efficiently and at a fair price, and my car runs better than ever. I really appreciated their honesty and transparency throughout the process. I highly recommend this shop to anyone looking for reliable and trustworthy auto service!” Luigi, TJ, Pablo, Joshua, Jonathan, Jesus, Shanti, and Luke are the absolute best mechanics. The staff was professional, friendly, and very knowledgeable. They diagnosed the issue with my car quickly and explained everything in clear, easy-to-understand terms. The repair work was done efficiently and at a fair price, and my car runs better than ever. I especially want to recognize Luigi for his sales integrity in how he addressed my car issue. He displayed great character, humility, and professionalism throughout the entire process. Not only did I receive my refund, but I also received genuine decency and respect in return. That level of integrity is rare and truly appreciated. He deserves the world of promotion. I really appreciated the honesty and transparency shown by the entire team. I highly recommend this shop to anyone looking for reliable and trustworthy auto service. Thank you all again!
M M
★★★★★
3 months ago
12/6/25: I called and spoke to Josh regarding a tire repair. He was very professional on the phone and said they can take care of me right away. I was just across the street and made my way over (within the hour before they closed) and he was able to get me in right away. The team do a great job! Would def be back again. :)
Brian Roshon
★★★★★
Edited 2 months ago
Luigi was fantastic is handling the situation presented. His service was exceptional, diligent, accommodating, and precise. Thank you Sir 12/29/25 Luis gave us fantastic service from start to finish. Highly knowledgeable and was sure to verify our service and parts were recommended and installed with care and quality. Thank you Sir
Christopher Hueghs
★★★★★
4 months ago
If you like my comment please click on the ❤️ and show some love 😘 First time here, I brought in my Tesla because I bought the wheel alignment for life package. So I can bring in my Tesla for life to get a wheel alignment for free. They were nice on the phone. As soon as I got there. Their whole demeanor flipped because they sure acted like they hated it there. Something that is totally not my fault. I've always said, if you don't like where you work then let the work go and give another person a chance at what you do, because this other person might offer better service and attitude. Any way, yes they got the job done. I feel the difference. Thank you guys for the great job, work on the attitude. Yes I recommend this spot to anyone, and yes I will return to this spot as well. FYI, I only put the business card there just in case you call and the number sends you to the 1-800... I hate it when it does that because they end up giving you the wrong info.
rmc9173715617
★★★★★
10 months ago
Excellent service provided by the store team. They are professional, knowledgeable, and friendly sales/customer service staff led by Luigi M & Josh B and technicians TJ Z & Brandon B. Will use your their services again for new tires & lwheel alignments in the future.
Steve Kessler
★★★★★
a month ago
The staff were fantastic. They made me feel comfortable with spending so much money. Then when I had a problem, they figured it out and fixed it expeditiously. I will definitely be back for my continued maintenance.
Michael Rojas
★★★★★
4 months ago
Came in for a nail removal on one tire, Shanti was there to help out and provided excellent service and support. She was kind and straightforward with what was wrong and even gave me a good deal on two tires. Good and calm environment would recommend
Jonathan Delisse
★★★★★
4 months ago
I went in to get some air for my tires and they offered to check my fluids. It was quick and no charge. The galleria location is so nice and clean. Shanti and Josh greeted me up front and Javier helped with my car. Everyone is so professional and courteous. Thank you Firestone. 10/10 recommend.
Jasmine Correa
★★★★★
3 months ago
Luigi is amazing. Everytime I bring in my uber vehicle he is always helping me and always has a positive attitude. He goes above and beyond to make sure my vehicle is well taken care of. Love coming to this Firestone and will continue coming here. Always know I’m going home taken care of and don’t need to worry about my vehicle
Alan Rothenberg
★★★★★
2 months ago
Being able to receive good auto service is piece of mind. Good work and keep promises. I had my alignment adjusted and two new tires installed. I opted for the lifetime alignment since an alignment error caused me to buy new tire before I should have.
Tiana Dazlynn
★★★★★
4 months ago
I love this location. The entire team is helpful and honest. I will go out of my way to go to this location. They are efficient and kind. They are always willing to answer questions and help you understand whats going on. I take all my cars here. Putting air in my tires is always a struggle when i try to do it myself and i am so thankful Josh and his team always help me out with putting in air.
