Big O Tires

Kyle Davies

★☆☆☆☆

Edited 7 months ago

I am editing this as I called in and they ordered a replacement and are changing out the broken piece. I came in for an oil change and after the services were done, I left to drive to work and my plastic engine splash guard popped off while on the freeway. During the oil change they took out the screws holding it in and forgot to screw them back in. Not only is that dangerous, for that to be popping off on the freeway, but it doesn’t just pop back in and stay in easily so the piece itself got half destroyed popping off. When I called in the first time they just said oh yeah sorry we could zip tie it for you. The plastic zip ties don’t last the same way car bolts do and so it popped off again further breaking the splash guard. I called again and they said they would replace the piece. I was frustrated that they didn’t put it back together correctly the first time but I am grateful that they were willing to fix the issue after the fact and replace the piece. I will update again once services have been done.

Cassi Palmer

★★★★★

Edited 2 months ago

Big-O in Provo is amazing. I have never had an extensive wait. Their customer service is top notch. They don't try to scam you. I have had other Big-O tires tell me lies about my car. Big O Provo is honest! They are kind. They are courteous. I will always trust Big O Provo because they have earned my trust.

Ben May

★★★★★

5 months ago

These guys have the best customer service! They fixed my flat for free, found a spare wheel and tire for my wife’s race truck, and helped me order custom wheels for a 1930 hotrod project. Fast, helpful, positive, and good attitudes all around. Very impressed. I highly recommend them.

Caleb Lystrup

★☆☆☆☆

Edited 2 months ago

Really sad. They rushed something as simple as re-attaching the belly pan. It popped open while we were driving and took some damage while we were driving. Low quality, rushed service. — Update, they were at least willing to reattach the belly pan when I called them up to highlight their issue. — Update, they called and offered to replace the Bellu pan that took damage. I’m upping this to 3 stars because they did everything they could to fix the damage after seeing my review. I don’t know how I could honestly go higher when the whole thing was a net inconvenience. I probably won’t return because I’ve gotten better service elsewhere but I’m grateful they took responsibility for causing my car an issue. John was very helpful. I’d be a super fan of this place if everybody there was more like him. --Update again. It turns out they never replaced the oil pan... or even reinstalled it correctly. The oil pan that was supposedly correctly installed has been giving all kinds of issues again. After a deeper inspection it is clear that they skipped on putting all of the necessary bolts in. I'm just going to have to fix this myself by ordering a new pan and NEVER going g back to Big O in Provo. Seriously bad service. What I thought was a quick oil change turned into an annoying mechanical problem that was totally avoidable. When they had the chance to fix it they still went with the quick fix at a customer's location term expense. Going to a couple to 1 start though if wish I could go lower.

Conner Pearson

★☆☆☆☆

2 months ago

DO NOT TRUST. Last week I got a metal spikes stuck in my tire. While I was busy at work, my sister and mother offered to take my car in to get a simple flat repaired for me while at this location, the gentlemen helping them insisted that it could not be fixed because the tires were too low tread and 6+ years old. They severely pressured them into buying four brand new tires. Not only is the vehicle not even six years old. The tires were installed four months ago and had perfect tread. Discount tire promptly fix the issue for me no problem this location just likes to take advantage of people who don’t know what they are doing.

Justin Brown

★★★★★

4 months ago

Really enjoyed working with Tom over at Big o tires. Gave him a call. Talked to him about their special they had going on. Wanted to change to full synthetic. He said that was no problem and I told him that my daughter would be in later that day. They did a great job and I appreciate them. This is the second time we've come to this Big o and have been highly satisfied

preot oaks

★★★★★

a year ago

I drove up to Big O with a flat tire and they immediately came out and changed my tire. It was a brand new tire on a brand new car, so the tire was not under their warranty. The did it for free and were very kind and accommodating. If I lived closer, they would have gotten a customer for life.

Mark Urban

★★★★★

5 months ago

Earlier today I had the pleasure of meeting and dealing with Nacho, a salesman at Big O Tire’s Provo location. A tire on my daughter’s large van needed repair, and Nacho was very courteous and professional in dealing with the issue in a timely manner (my daughter needed the van back in time to get her youngest home for naps!). Nacho came through with flying colors! On the many occasions that I have had over the past several years to do business with Big O, I have always found their personnel to be very professional, courteous and a pleasure to deal with. A big thanks to Nacho for today’s excellent service (and a shout out to Colton as well, for his excellent past service). Besides the competitive rates and excellent service I have found Big O provides, people like Nacho and Colton make the company a pleasure to deal with.

May Family Ranch

★★★★★

a year ago

We were passing through the area and our camper tire fell off. We were super lucky it didn’t cause an accident. I called Big O Tires and Matthew answered. They were closing in 40 minutes and they had me off and running in 30. My family and I were super grateful for his kindness in helping us out right before they were closing. Thank you Matthew and team!

Ethan Horsley

★★★★★

10 months ago

Brian hooked me up. I came in with a pretty significant tire leak, and he got it figured out right away. Even though it wasnt something they could repair (nail puncture was in a terrible spot, right by the tire wall), Brian walked me through the options and got the tires I needed by the afternoon. Super good service, fair pricing, and great crew. Thanks guys!

Cody Hall

★★★★★

a month ago

These guys are honestly amazing! I couldn’t recommend them more. My parents were driving through Provo and their brakes were having problems. I went on their website, and we had an appointment by 7 a.m. the next morning. By 11 a.m. that day, they were back on the road. They moved heaven and earth for us!

RussianRick

★★★★★

2 months ago

Brought the Jeep in for an alignment after replacing the track bar myself. Nacho found a tire balance issue while test driving it and recommended installing some balancing beads. He also discovered that my front brakes were due for a change. Not only did I get excellent service that wasn't pushy, but I got my Jeep back in better shape and driving better than it was when I gave it to them. What more can you ask of a service center?!

Marcia Ransom

★★★★★

a month ago

Very happy with this place! They had the most affordable tires I could find. Great customer service. Nacho helped me over the phone and another gentleman when I came into store, both very nice and helpful. Tire and oil change in right under an hour with no appointment. I will definitely be returning. Thanks guys!

Amina Clark

★★★★★

a month ago

Nacho helped us do an inspection on our car, and it went great! They were honest and super reliable. 10/10 recommend! They’ll give you great prices and are super helpful, Nacho especially. Thanks so much Nacho!

Antonis Quintero

★★★★★

a month ago

Nacho was very friendly, prompt and efficient at the front desk! Additionally he speaks Spanish and can help you with your requirements. My tire repair was quick.

Zach

★★☆☆☆

a month ago

I initially thought this place did a very good job, I had all 4 tires replaced, my rear breaks replaced, my alignment fixed, and an oil change. My opinion changed however when my front skid plate started dragging while driving soon thereafter and almost completely fell out. They did not even secure it after I had spent over 2300 dollars. This has never happened before and I have owned this car for nearly 10 years now. I do not recommend this particular location.

Brayden Packer

★★★★★

2 months ago

Nacho is one of the best tire techs/ managers I’ve ever worked with. He was able to help me get a warranty on a tire that blew out after a small crack was missed by another Big O Tires in Millcreek. He was quick with the problem solving and solution, along with doing excellent work on my vehicle. Nothing but great things to say about this Big O Tires management, employees, and service. I’ve also got to shout out Jeri for her excellent service and customer care. She helped get me back on the road the same day I brought in my fixed, previously-cracked wheel and I’m extremely impressed by this shop’s ability to prioritize their customers. 10/10 would recommend this location to family and friends. 10/10 service quality, timeliness, and pricing.