Big O Tires

Judy Peeler

★★★★★

a month ago

Great customer service and got us right in

GR YUMA

★★★★★

2 years ago

I have 4 vehicles I take to Big-O for tires and oil changes. Staff are always patient and helpful. They always make every visit pleasant. Although every Big-O member is great, I would like to single out Rodrigo at store 004006. He always greets me with a handshake and remembers conversations we have. A+ in customer service. Keep it up.

Bruce Murray

★★★★★

2 years ago

Spoke to Juan Lopez on the phone about my RV with a rear dual leaking. He asked me some questions and said stop by first thing in the morning. I was there early and they got to it right away. Juan told me if it was something minor he would not charge me. I was immediately impressed and felt like he really cared about me as a customer. Turns out it was minor, tire was fine just leaking at the valve stem extension. They had it repaired quickly and I was on my way. They did not charge me for their service! These guys are providing a great customer experience. Very impressed especially in todays world. Thank you for what you do. When I need anything tire related I know who to call.

Pearl G.

★★★★☆

2 years ago

I recently visited Big O Tires and had a great experience with Rodrigo. He provided excellent service, giving me a quote for the required service and explaining everything in detail. Unfortunately, when I returned to drop off my vehicle as planned, Rodrigo was not available. However, Juan, another service advisor, assured me that he could take care of it in just an hour. True to his word, Juan handled the service efficiently and promptly. However, after getting my car back, I noticed a new issue - a seat belt light that was not present before. I approached Juan to discuss the problem, but I was disappointed with his dismissive response. He simply suggested that I try turning my car on again, which, unfortunately, did not resolve the issue. Since then, I have continued to experience the same problem. Despite this setback, I want to highlight that I have visited this establishment multiple times in the past and have always received excellent service. It's just unfortunate that this particular visit had its complications. Overall, I appreciate the great service provided by Rodrigo and the team at Big O Tires in the past. However, I hope that the issue with the seat belt light can be addressed and resolved appropriately.

Chance Tuttle

★☆☆☆☆

9 months ago

Original Issue: Poor service experience and unprofessional treatment What Happened: I visited this location for a simple tire rotation. The front desk initially said "no problem," but then someone from the office immediately said they couldn't do it. When I explained I could wait, they pointed out several government vehicles ahead of me and quoted a two-hour wait time. Since I work as a pilot car driver where time is critical, and I was with my niece who has schizophrenia (which requires careful planning), I decided we'd wait and went shopping across the street - about a 10-minute walk away. The Problems: After shopping for 1.5 hours and walking back with groceries, our vehicle still wasn't done They said it would be another 45 minutes, but none of the vehicles we'd seen earlier had moved A service technician had left during this time When I spoke with a female custermer she mentioned she was getting new tires without an appointment was getting new tires installed The prioritization made no sense - simple rotations should be quicker than new tire installations Biggest Issue: When I asked for corporate contact information and a manager's number to file a complaint, they refused to provide it. Impact: This location has now lost my business permanently. I have three cars and two large trucks that need regular service, representing significant lost revenue for them. Recommendation: Go to Whiteheads, Discount Tire, or try a different Big O Tires location. Avoid this particular store - their customer service is unprofessional and they don't respect customers' time or needs.

John Griffes

★★★★★

a year ago

It is always a pleasure even though news about a vehicle repair may not be sometimes. Its a very trustworthy and honest company. They will help you in every way possible to take care of a person and keep a person business. They have always been honest and straightforward with me.

Robert Rivera

★☆☆☆☆

a year ago

We were passing through Yuma on the way to Mexico for vacation. I stopped for a oil change. They accidentally drained the transmission fluid. After 4 hours they replaced. I asked Subaru forum and the recommended it should be towed to a Subaru shop as there is a specific fluid to Subaru and very precise method to replace. I was worried as we would be crossing desert. We did drive to San Diego and found at the dealer that the OIL CAP HAD BEEN LEFT OFF. OIL WAS ALL OVER THE ENGINE BACK TO THE MUFFLER. We were lucky it burn up. When brought to the attention of Big O, they decided we had done it ourselves and they had done everything right. DO NOT TRUST THESE MECHANICS. I can't believe I've had to deal with this mess on vacation. The owner was very rude and stated he believed we would sabotage our own car and lose 3 days of vacation. I wish someone had warned us.

Matthew Henderson

★★☆☆☆

5 years ago

I can't say I would recommend this place, they seem a little shady. I took my car in for an alignment and a tire rotation and they performed a complimentary inspection and found the engine air filter needed replacement. There's two problems with this. For one, the air filter is aftermarket and the only way to see it is if the front clip (bumper) is removed. Second, the filter is only 4 days old. I brought this up but the person at the front desk assured me that the filter was inspected and indeed needed replacement. I know it wasn't inspected because it takes about an hour to remove the front clip. I don't mind that the filter wasn't inspected because it is aftermarket, however, I am shocked they would lie about it in order to sell me a new one.

Lyndz W

★★★★★

3 years ago

I had a screw in 2 of my tires and I was so nervous I was going to end up paying a ton for 2 new tires. But when I got to Big O Jay helped me figure out the best options for me and my situation. One tire was able to be patched and the other tire had to be replaced. The tire was out of stock but Jay got my spare put on for me, ordered from a distributor that shipped overnight and got me the best price for what I needed. The next day they called me to come in and have them put it on. Took maybe 20 min! Super fast. I'm definitely going to recommend them to anyone in need! Thanks Jay and Big O!

Martha Perez

★★★★★

10 months ago

Very satisfied with professional service and knowledge of work on my brakes and tires. I highly recommend this place of service

Paula Campbell

★★★★★

a month ago

Yes most pleased with all you and your team did for us and went out of your way to make sure everything was okay 👍 thank you so much

Kristin Melcher

★★★★★

a month ago

Had an amazing experience the work was done in a timely manner. The employees were very helpful

Georgia Kelly

★★★★★

2 months ago

I had several things taken care of. Shocks, tie rods, a couple other things I can't recall at this time & 4 tires. Balanced It took a few hours but it was all worth it because it drives wonderfully.

J G

★★★★★

a month ago

One of the nicest customer service experience I’ve had going here twice. Very friendly staff. Fast and knowledgeable. Can’t wait to go back but have more miles to go before another rotation 😃

Da An

★★★★★

3 months ago

Staff were friendly, courteous, and helpful in deciding which repairs I needed first. No pushy selling. Great WiFi, free coffee & bottled water. The work took some time, but the chairs were comfy.

Dee Ann Holtkamp

★★★★★

2 months ago

We had a flat tire on the highway and was towed into Big O Tire. We have a Smart car and come to find out the tire size is only made for Smart cars. So needless to say, no one in the entire city of Yuma had a tire for us. The guys at Big O went above and beyond to call around looking for a tire for us. They stated they could order one for us, but it wouldn't be in that day . Since we live 3 hours away we figured we would have to get a hotel room and stay. But they worked a miracle and put on 1 size bigger tires so we could make it home. I can't say enough good things about them, AAAA++++ all the way around!

Beatriz Lopez

★★★★☆

4 months ago

Spent like 2 hrs and 20 minutes here, learned so much about my car. I think the store manager helped me, he explained a lot of stuff, really appreciate it. Still need the other half of thr service. Happy Thanksgiving!