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About Business
Sebastian Mobile Mechanic brings expert Car Repair solutions to the local community in Yuma, AZ, Yuma. From Car repair and maintenance service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Yuma, AZ appreciate their attention to detail, leading to a consistent 4.8/5 rating from 37 reviewers. By focusing on the specific requirements of the Yuma, AZ area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Yuma, AZ and beyond.
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Google Reviews
SMo LiK
★★★☆☆ TLDR? They will give you a quote, then tell you that the job needs more parts after it’s apart. They will charge you for an oil change you never signed for. They will send you photos of a damaged part, that isn’t actually damaged. The front desk put that the valve cover gaskets weren’t covered under their 2 year 24,000 mile warranty because it wasn’t diagnosed, I asked them to change the gaskets. Until I questioned that logic since you could see the leak when you popped the hood. The paperwork was then changed to say the work done was under warranty. The warranty eligibility is not on your receipt, it’s in their computer system. Got time to read? Here we go. I went in for leaking valve cover gaskets, got a quote for the job. Cool. They called me later after I dropped off my vehicle. They need to order more gaskets that they forgot to include in the original quote. Tack on over $150 more. Got a call, the car is ready. They said I needed new upper control arm ball joints, ball joints have torn boots. I said that’s odd, they are fairly new. And you can’t just install new ball joints, they’re aftermarket (JBA). They sent me photos, yep, big gash in the boot to the ball joint (photo attached). I tell her it’s not regular ball joints, they’re rebuildable, I will fix it myself. Go to get the vehicle. They did an oil change that wasn’t authorized, $40 up charge. I speak to the tech about the need for an oil change. He said it’s because dirt can get in the engine during the valve cover job. Okay. So you did the job, ran the engine to pull the dirt down into the pan and filter then changed the oil? No. So the dirt is still at the top of the engine after the oil change then. Well, we wipe most of it out. What we miss the oil and filter catches. Yea, the new oil and filter because you didn’t run the engine before you changed the oil. The tech eventually says I’m right, but the new oil and filter will have a better job of catching the dirt. Well, that’s nice, my old oil and filter were about 1,000 miles old. So it wasn’t needed. They agree to take 50% of the charge off the oil change. I take the vehicle home, order new ball joint boots. Because, you know, I saw a photo of a torn boot. I get the new boots in the mail. Separate the upper control arm from the knuckles… not a single tear in my boots. The photo they sent me has a very large tear in the boot that appears contaminated with dirt. Nope, mine were fine. The small knick in the left boot on the last image was from channel locks when I removed them from the control arm. Photos included. The valve cover job looks good. Two stars for quick turn around time and the valve cover job seems well done. All wiring and hoses appear to be properly connected after the job. ———————— Update: Sebastian called me and apologized for my experience. He asked what could be done to win my business in the future and informed me he will speak to his employees to provide better service in the future. He was polite, thanked me for my honest review and listened without interrupting me. I greatly appreciate the call, Sebastian. I will be giving them another chance in the future. Review modified from 2, to 3 stars.
Black Man
★★★★★ Had this place diagnose my car a while back because of a noise I couldn't figure out. They said it was the right wheel hub bearing/assembly. Was charged good price and later on finally got time to do the job myself. They made the right diagnoses and I'm happy that the nose is gone. Def will be back if I have any issues with my car that I cant do at home!
Ariana Aguirre
★★★★★ I had an excellent experience with Sebastian Mobile Mechanic. They are honest, professional, and always take the time to explain what needs to be done. The service was quick, affordable, and my car runs perfectly now. I highly recommend them to anyone looking for a trustworthy mechanic!
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