BMW of Lubbock

K Pearson

★★★★★

a month ago

Top notch service and friendly staff. BMW worked with me to get me the most for my trade in, and settled on a price that was fair to me. Peyton Walker is why I chose to do business with BMW of Lubbock. He is accommodating, kind, understanding, has a great personality and good sense of humor. Moreover, Peyton’s highly cultivated knowledge of the BMW machine is impeccable. He delivered to me a solid and concise, yet simple to understand, education on how to operate the machine safely and efficiently in order to get the most enjoyable driving experience. He remains on standby to answer any questions I have, and continues to support me in operations of this phenomenal ride. Thanks, Peyton🤘🏽 🚗 💨💨💨💨💨💨💨💨🔥

W. O.

★★★★★

a month ago

Exceptional service from start to finish! I’d like to sincerely compliment Tim Harmon for his meticulous attention to detail, genuine care, and consistently positive attitude. His professionalism and thoughtfulness turned what is often a stressful service experience into an excellent one—smooth, reassuring, and genuinely pleasant. He is an outstanding advisor and a true asset to BMW Lubbock. I was especially impressed that Tim personally followed up and reassured me regarding the unfinished order of the tire lock key from last year, which truly reflects his commitment to customers. I’d also like to recognize Mike from the shuttle service, who was excellent as well. He provided professional, reliable, and welcoming rides to and from the service center and my work at the Tech campus, making the entire experience even more seamless and stress-free. And, the video- I loved the service video that showed the work in progress—including clear views of the underside of my car—which added an extra level of transparency and trust. Overall, this was excellent service—BMW of Lubbock at its best.

CCH

★★★★★

Edited 2 months ago

Was here a couple of weeks ago and, unfortunately, caught the staff in a meeting. Returned to find that it was worth the wait. The meetings work if they’re teaching professionalism, courtesy, and every measure of customer-centric behavior. Couldn’t be happier. Brailee went above and beyond in showing me the functions of my new car and is very genuine in her desire to ensure that the customer is completely comfortable with each step before moving forward. DJ was also incredibly nice and helpful. Very professional. Mr. Flowers will treat you like family if you happen to speak to him in his role as sales manager. Great team. I would strongly recommend BMW of Lubbock and will be back.

Ferdous Asif

★★★★★

3 months ago

I was contacted by BMW of Lubbock after my AutoTrader inquiry about the 2025 BMW X5. After an initial bump, the experience quickly turned into one of the smoothest and most pleasant car purchases I’ve ever had. Michael Sanford, the General Manager, was professional, direct, and addressed my concerns promptly when I reached out to him. He truly provided the confidence I needed to move forward with my decision to purchase the X5 from BMW of Lubbock. He then connected me with Peyton Walker, who guided me through the rest of the process seamlessly. Peyton was outstanding—courteous, highly knowledgeable, and extremely well-versed in both the 2025 X5 and BMW’s ConnectedDrive technology. He made the entire experience easy, transparent, and stress-free, which I greatly appreciated. M’Lis Landis, the Finance Manager, was equally professional and made the online purchasing process straightforward and effortless. To top it all off, Peyton drove over three hours the following day (December 24th) to personally deliver the vehicle. He arrived on time and was attentive, respectful, and thorough throughout the delivery—truly going above and beyond. I’ve purchased over 12 vehicles, and this is my fifth BMW. Based on my experience with dealerships nationwide, Cavender BMW of Lubbock ranks among the most professional I’ve worked with. Aside from the initial interaction, every staff member exceeded expectations. Special thanks to Michael and Peyton, I would absolutely consider BMW of Lubbock for my next purchase and highly recommend them.

laura Lopez

★★★★★

Edited 3 weeks ago

I went into BMW and Josh SaBell was awesome. He really went to bat for me and got me into a vehicle that was better than I wanted. I am extremely satisfied with the amazing customer I experienced when buying my vehicle. I recommend any considering a new vehicle to stop by and ask for Josh SaBell for your new car needs.

Kortney Noseff

★★★★★

2 months ago

Peyton was a joy to work with! He was extremely knowledgeable and kind, he took the time to listen to what our wants for a new car were. We never felt rushed to make a decision. He took the time To find out our driving habits and how many miles we truly drive in order to suggest the best package for us. He stayed after hours to make sure we knew how to work all the new things on our car. We were super impressed with his service and the service at the entire store. We will absolutely be back soon and hope to work with Peyton for years to come.

LNM Performance

★★★★★

3 months ago

I had an outstanding experience at Cavender BMW of Lubbock, and I cannot praise my service advisor enough! Recently, I brought my vehicle in for some recall work, and I was fortunate enough to work with someone who recently transitioned from a tech role to a service advisor. His deep knowledge of the technical side of things really shone through, and he went above and beyond to make sure everything was taken care of seamlessly. He was attentive, professional, and truly dedicated to providing excellent customer service. From the moment I walked in, I felt like I was in good hands. He kept me updated on the progress of the repairs and made sure I was completely informed throughout the process. It's clear that he has a passion for both the technical and customer service sides of the business. Overall, the experience was smooth, efficient, and stress-free. I highly recommend Cavender BMW of Lubbock, and I’ll definitely be returning for any future service needs. A big thank you to my service advisor for making this an exceptional visit!

Sergey Maslyakov

★★★★★

3 weeks ago

My car had a PCV failure. Took it to BMW of Lubbock on a tow truck on a Sunday. Next morning, at 8:30am received a call from Justin W, the Service Advisor, for an intake call. By early afternoon, had a comprehensive report from Jayden T, the Tech. The report included two 2-minute videos with walk around and a great vlog-style explanation of the fault, of the repair, and the results of the Multi-Point Inspection. I had a great experience as a customer. Highly recommend!

Julie law

★★★★★

2 months ago

We recently purchased a new car after looking around at different cars. We loved our experience working with Hignio Martine at BMW of Lubbock. He was knowledgeable and helpful in our decision making. We enjoyed our experience and are very much enjoying our new car!

Jason Weber

★★★★★

5 months ago

Daylan and Higinio were a wonderful team to work with. They made the entire car buying process easy. M’Lis in finance was awesome. Everyone was very kind and as always, served their customers at the highest level.

Julie Fuller

★★★★★

2 months ago

I have traded w this dealership for years and I am still very happy with them. Peyton Walker was so good to walk me through everything on the car I bought. He was patient and thorough. He and Daylan worked with me on a price that would fit my budget while getting the car I wanted. I am very happy with my purchase and love my new car!

Padmanabham Kotikalapudi

★★★★★

a month ago

I confirmed the vehicle sight unseen and confirmed everything over the phone. Adam Tiner, Josh Hernandez and Mike were extremely helpful and had everything ready for me when I reached there. They even arranged pick from Airport. I was able to confirm and pickup the vehicle in less than 48 hrs!!. I will buy all my vehicles from here if I can.

Anthony Whitbeck

★★★★★

a month ago

I'm currently in the market for a large Sedan I went to bmv Lubbock When I went, I was up front that I wasn't planning to buy but today just explore my options they were more than accommodating and understanding my sales rep josh a very knowledgeable and helpful young man He took the time out of his day to show me some of the different models available for the 2026г And provide me with literature and links to the different options that I have regarding purchasing a bmv i 100% recommend them I should have originally just went to them I originally went to look at some cars at mirrors volvo and did not feel like they were willing to help or really wanted to sell me one but bmv Lubbock Hands down will get my business I cannot remember the last time I had such a pleasurable dealer experience If you are in the market for bmv They have a very good selection and are very knowledgeable about the cars their hospitality is also absolutely outstanding

Faith Davids

★★★★★

4 months ago

Worked with Lincoln Keller. We live in Kansas, so the process was a bit scary. However, Lincoln was great with his communication and very helpful. At some point he said, “trust me”. Not necessarily what you want to hear at a car dealership, but im glad i took his advice! He did an amazing job making this experience as easy as possible. I fully expect Lincoln to be running that dealership in the near future. 1 down side….he’s a Texas fan, but he made up for it! Seriously, thank you Lincoln, well done!

Tachtronics

★★★★★

3 months ago

We had a great experience with Josh at this dealership. He was very helpful, communicated clearly, and answered every question we had. Honestly, after visiting some other "slimy" dealerships, our experience here was quite refreshing. We will not hesitate to come back.

Inola Mello

★★★★★

3 months ago

I was lucky to be scheduled with Brailee who really took the time to get me in the right BMW for me! She was as patient and helpful as Gary was with my first one. You have a gem with her! There were several others who also helped (even the service department!). Thank you to everyone there so late to wrap up the sale.

Tania Tapia

★★★★★

5 months ago

Michael was SUPER helpful especially since it was my first time buying a car. He made sure we understood everything about the process, car features, and every single one of our options. My family and I really enjoyed being there because we had someone like him to guide us with the right car! He was always transparent about everything and super sweet!!