BMW Seattle Service Center

Blaine Ford

★★★★★

3 months ago

Trevor Maehl gave great service and was helpful during the payment plan check out. I always trust this location to do my BMW service and the price is always lower than Tacoma.

Raed Masri

★★★★★

Edited a month ago

Nik has been so great to work with at BMW Seattle Service. He’s always honest, fair, and focused on what actually makes sense for my car. He explains things clearly, communicates well, and never pushes unnecessary work. I’ve consistently had a smooth, stress-free experience because of him, and I truly appreciate his professionalism.

Ben Masters

★★★★★

a month ago

This service center is a major reason I feel good about owning BMWs. Friendly, thorough and modern customer service tools let me approve estimates and work via text – make this a best in class experience. I get to see a video inspection of my vehicles and get a forecast of what service(s) may be needed next. Shoutout to Nathan and Jay! – who were particularly helpful this last visit.

Anna Jerge Keelty

★★★★★

a month ago

The service reps who work here are top notch, super friendly, build relationships with their customers over the years and really know their stuff. You pay a premium for using the dealership, but they make it worth it. The work is top notch and so is the service. I won't take my BMW anywhere else.

Jena L. Heath

★★★★★

5 months ago

I had an excellent experience at Seattle BMW during my recent service visit. Andrew, my service advisor, was outstanding—professional, thorough, and proactive in communicating every detail throughout the process. His attention to detail gave me complete confidence that my vehicle was in great hands. Ryan at the front desk also made things easy by quickly setting me up with a loaner and ensuring a smooth check-in and checkout. Truly top-notch service all around!

Krupa Solanki

★★★★★

2 months ago

Alex Long was great. He was able to provide the open recalls for my vehicle that order centers couldn’t (I have modified ACC). Very professional, good video inspection. 10/10 would go again.

Bk Real estate Gambia

★★★★★

5 months ago

I have an excellent experience working with @Nathan Morrisette. He was knowledgeable about my needs, and answered all the questions without any pressure, and guided me. Through every step. Thanks to him, I drove home with less worries after my car service. The experience was smooth and even fun visiting my first time at BMW Seattle! Customer, David Ceesay.

Shelley Miller

★★★★★

5 months ago

The only place I will service my car is seattle BMW. My service advisor Andrew Massart is honest, responsive and has never pressured me. He always fits me in even if I show up unannounced because a warning light might have come on. Prices are fair and quality of care is exceptional.

M L

★★★★★

4 months ago

Alex at BMW Seattle is always great to work with. He went above and beyond when my car had an unexpected issue that rendered it unusable. I really appreciate the quick support and getting me into a loaner vehicle almost immediately.

Tim Myers

★★★★★

4 months ago

First time at the Dealership with my new Airstream Atlas Sprinter 4500. Just went down for wipers blades and EVERYONE was very friendly and helpful. Installed the new blades right on the spot. This is definitely where I will come for my Mercedes service.

Bah Almamy

★☆☆☆☆

2 months ago

⚠️ BAIT AND SWITCH: They quote $120 for an oil change to get you in the door, then pressure you into $1,200+ in "required" services that are actually optional. Called for an oil change ($120 quote) and timing chain inspection. When I arrived, I was told I needed additional services that were "required" and "mandatory" for BMW vehicles - microfilters, brake fluid, intake silencer, and vehicle check. Final bill: $1,217. The pricing was absurd: $238 for cabin air filters (5-minute job), $334 for brake fluid flush ($279 in labor alone), and $279 to plug in a diagnostic machine. When I asked about the timing chain inspection I'd specifically requested, I was quoted $600. I declined and left without the one service I came for. I later learned the "required" services were optional recommendations and overpriced. I would not have approved them if told this. Most concerning: BMW's inspection claimed I had "heavy" oil leaks requiring $5,000+ in urgent repairs. I filed a warranty claim and an independent inspector evaluated my car - they determined the leaks are minor seepage, not urgent. BMW exaggerated problems to sell unnecessary and overpriced repairs. Multiple reviews mention identical experiences. Use an independent BMW specialist instead.

Paul Massart

★★★★★

5 months ago

I always bring my car to BMW Seattle even though other BMW service centers are closer. Service department is always spot on with timing and estimates. Andrew Massart is a great service rep - he's responsive, honest, and accommodating with getting my car in and taken care of.

Matthew Rhodes

★★★★★

4 months ago

They are in the Lithia network for my oil contract and they preform excellent work. I highly recommend them. The lobby is nice and clean and free drinks are provided while you wait. Comfortable chairs, tables, and places to charge electronics as well.

John Wilson

★★★★★

2 months ago

BMW Seattle always does an outstanding job responding to whatever service request I might have. That's especially true of Service Adviser Andrew Massart, who's handled a number of service calls for my BMW.

Raman Singh

★★★★★

5 months ago

Screaming no brainer deal for oil changes. My service advisor, Nathan, was courteous, professional and friendly. Unexpectedly, the Technicians do a video walkthrough of services on your vehicle and explain things that need attention; very informative!

Pamela Boyd

★★★★★

6 months ago

I want to give a shout out to Victor at the front desk who goes above and beyond to deliver excellent customer service. I have spent more time at the BMW Seattle Service Center than I would like with maintenance and repairs over the years, but fortunately the staff there are consistently friendly, professional and great to work with. Victor especially took great care of me on my most recent visit. Thank you Victor for your kindness!

SCA

★★★★★

3 months ago

Top notch service for top notch cars; it’s a pleasure to know my car is getting serviced so it will last many years. The service advisors are helpful and always eager to go an extra step to keep customers happy.