Bob Rohrman Honda

JONGJIN PARK

I had a very disappointing experience with their service. I brought my car in with two issues: 1. The car trembled when I pressed the brake pedal on the highway. 2. The engine stalled when restarting after stopping at an intersection. Additionally, the dashboard displayed a B17 maintenance error. For the brake issue, they recommended replacing the brakes, changing the brake fluid (around $1,500), and replacing all four tires ($890). For the stalling issue, they charged $170 for diagnostics but reported no problems—despite this being a known recall issue that was supposedly fixed earlier this year. When I picked up my car, the B17 error was still showing. They claimed the tires were brand new, but the manufacturing dates were mismatched (one from 3324 and three from 0725), which clearly indicates they were not truly new. The B17 code requires both an engine oil change and wheel alignment. They performed the alignment but did not change the oil, leaving the error message unresolved. I had to go elsewhere to get the oil changed. Most concerning, the engine stalling problem remains unresolved, and I was told nothing further could be done. After spending over $3,000, I feel the service was unprofessional, incomplete, and left me with ongoing safety concerns.
★★★★★ 3 months ago

Jim Hutchinson

Nice new facility, friendly customer service people…BUT 1 hour 45 minutes to plug a tire! Totally unacceptable!! Simple procedure, took an hour longer than promised!! If I could give a 1/2 star, I would!
★★★★★ 3 months ago

Kathy Sims

Friendly and kind those are words that describe those at Lafayette Rohrman Honda. Never was I pressured and the whole experience went smoothly. CAITLYN was there to answer all my questions and concerns. No one was ever stuffy or overbearing just smiles and kindness. Thank you Caitlyn and those at Lafayette Honda for treating me like family.
★★★★★ 4 months ago

Christie Hunckler

I was recently in a horrible wreck, my previous Honda was totalled, and I was shopping for my next vehicle. The staff at Bob Rohrman were wonderful! I chose a certified, pre-owned 2024 Honda with the amazing help of Derrick, Nathan, Todd and Chris, and am completely happy with that choice!!
★★★★★ 3 months ago

kyle barnhart

Rohrman Honda service department is awesome and went above and beyond, I knew something wasn’t right with my front bumper, and they actually took the time to look in to it and found a broken piece that holds it on. I had been battling with the dealership we purchased it new from this year (Hare Honda) and they did nothing but continue to blame my wife and I for hitting something and basically putting the blame on us and we knew that wasn’t the case. Thank you to Adam Adrian and Xion for taking care of me and actually spending time on it! You’ve gained a customer for a very long time!
★★★★★ 4 months ago

MikeA

THIS a comical STEALERSHIP. I brought my vehicle in on Monday for a routine transmission oil change to someone on 1/26/26. The following day I did not drive the car, as my classes were online and there were snow storm warnings. I noticed that on Wednesday (the 28th) the remote start did not work, but I thought it was because of a low battery in the key. When starting the car up again on Wednesday, my check engine light was on and it stated there were emission issues. So I connected the dots immediately and took it back the next day (1/29/26). MIND YOU, both of these issues have never surfaced since I've owned my 2020 Honda Civic. And I service my car myself, but I am an out-of-state student, so I decided to let them service it for the first time after 70K miles with no issues. I went back to the stealership for an explanation, but I got NO reasonable answer. So, I will most likely take it elsewhere to figure out what was tampered with. I vow to never use stealerships again. Also, let me tell you that you may get away with it 99 times. But all it takes is 1 occurrence to nullify all that which you have cheated and stolen.
★★★★★ a month ago

Chris Peck

We picked our new 2026 CRV today. Let me just say, Ethan deserves much praise. He is a very outstanding sales person. He made our purchase so easy. He went above and beyond to find a CRV when the first dealer trade fell through. Our family had a great experience. Thank you Ethan!!!
★★★★★ 5 months ago

Tracy Bibler

I had a very good experience with both Mike and Thomas. I spent more time with Mike and he was very accommodating in helping me learn the details of my car ‘s operation. There were some problems getting me a second fob, but with my son’s intervention and his previous acquaintanceship with the gm, Todd Dunwoody, we were able to work those out. I also dealt with an assistant manager. I believe his name was Chris. These interactions were not satisfying. He told me he had taken his fob to Walmart, took out the key inside and had a new regular key made. I went to Walmart and then to Ace and they both said that was impossible unless I wanted a new fob at a cost of several hundred dollars. He also said if he needed a new fob, it would cost him as much as it would me. I doubt that. Having said all that, I truly love my car. I will return to Rohrman’s for service and also when I want to update my CR-V. I will hopefully be able to deal with Mike and Thomas again.
★★★★★ 4 months ago

Hugo

Great experience! Anthony Ramirez the service advisor was very helpful from the start. He listened to my concerns, and was very friendly. He kept me informed every step of the way, and made the process very easy. My vehicle was serviced in a timely manner, and done right. Great job!
★★★★★ 4 months ago

Nakeia Garcia

Justin Curry is amazing, super knowledgable about every vehicle and all features. He is genuine and not a pushy salesman. Alexandria in the service department is extremely friendly. I accidentally booked my appointment for the wrong location, and she was quick and able to get me in. 10/10 on customer service and experience.
★★★★★ 4 months ago

Lorrie Rainey

Wonderful experience. Justin C was so helpful and knowledgeable. We were not 100% set on purchasing a new vehicle at this time, we just wanted to explore our options . We needed the afternoon taking home our new 2026 CRV. Couldn’t be more happier with our experience.
★★★★★ 4 months ago

Christopher Leimer

I wish we had talked with others in the area before going here to look at vehicles. We found exactly what we wanted and they were very nice about everything! Once the papers were signed, everything changed. The GM, Todd Dunwoody, went as far as to say that none of the issues were his problem. When state laws were mentioned, his response was, "Who cares?!?" By the way, this was all recorded and will be turned in to the state. We were unable to license our vehicle before the temp tags ran out, and they promised us over and over again that they would get our temps tags extended because it was their fault that our title work was not complete. We have a leaking windshield, so I took it in to the service department only to receive a voicemail that states Todd declined to "opt in" on a warranty repair. We were promised several things to make this deal happen, which they refused to put in writing (but is all recorded). They refuse to do anything at all. Between knowing now about what they did to the Purdue student and how they treat customers once papers are signed, I really hope people stop shopping there and at all Rohrman Auto Group dealerships! If you see this, screenshot it because one of their salesmen has confirmed they pay Google to remove bad reviews. Soon you will see one of their standard replies about contacting their Rohman CARES department. Since I already have and they refuse to return calls, remember that the Rohrman family cares about MONEY, not their customers.......
★★★★★ 2 months ago

Chris Kovach

I had an excellent experience working with Karim when purchasing a new vehicle for my wife. He truly went above and beyond to make the experience smooth and enjoyable for her. Karim was patient, friendly, and incredibly helpful throughout the entire process, and never once made us feel pressured. His professionalism and care really stood out. I highly recommend Karim to anyone looking for a stress-free and positive car-buying experience.
★★★★★ 2 months ago

Robert Strodtman

I just bought a used car from Bob Rohrman Honda and I had an EXCELLENT experience. Ethan Smith and Jason Scott handled my sale and they were knowledgeable, professional, and extremely pleasant to work with. You won't find random and undisclosed fees at this dealer - they are forthright and upfront about everything! I live in Chicago, and it just so happened that they had a particular make/model that I was interested in, so I took a gamble and drove down to check it out, and I am extremely glad I did! I had such a mediocre or poor experience with some other places in Chicagoland, and I am so satisfied with my experience with Ethan and Jason, that I guarantee that the next time I am in the market for a vehicle, they will be the first people I ring up.
★★★★★ 3 months ago

Neal

I usually hate buying cars from dealerships, but this was one of the better car buying experiences I’ve had. They were upfront about pricing, didn’t add any hidden fees, and there was zero pressure to make a sale. Everyone was friendly, gave me space to check out and drive the car on my own, and answered all my questions. Overall, I feel like I got a good deal and would recommend them.
★★★★★ 2 weeks ago

Makenna Blaker

Karim was amazing to work with! He was kind, caring, understanding, and appreciative. He made the whole process so easy and answered any questions I had. Being from out of town, he was willing to jump on a phone call to explain the process and next steps. He is a great salesman who is very knowledgeable and helpful. Can’t recommend him enough. The whole dealership was so kind and friendly. 10/10 your new go to!!
★★★★★ a month ago

molly j

As a first time purchaser I was initially anxious and overwhelmed by my car search, Karim made these anxieties go away quickly. Best, most genuine customer service I have experienced in a while. As someone who only knew I wanted carplay, Karim took the time to find a vehicle that had everything I wanted and within a reasonable budget. Between Nathan and Karim there was no BS, simply upfront conversations about our wants and needs. Both Nathan and Karim had excellent customer service, and made the decision to purchase our Honda Accord 10x easier. I would highly recommend this spot to anyone looking to purchase a vehicle!
★★★★★ 2 weeks ago

j W

We just bought a 2026 Honda CRV-Hybrid . We worked with Javen and Nate who were both great at their jobs. We had narrowed down to 2 vehicles (one was another brand). Throughout the process Javen was good at answering questions and providing us 2 test drives to make our final decision. Overall the entire staff at this dealership seem to be very responsive and helpful. We would consider buying another care here in the future.
★★★★★ 2 weeks ago

Rebecca Rush

Justin Curry at Bob Rohrman Honda was absolutely amazing to work with. From start to finish, he was knowledgeable, patient, and genuinely cared about making sure I had the best possible experience. There was zero pressure—just honest guidance and great communication throughout the entire process. Justin truly puts his customers first, and it shows. I will definitely be going back to him and highly recommend him to anyone looking for a smooth, trustworthy car-buying experience.
★★★★★ 2 months ago

Jared Darwish

DO NOT BUY FROM THIS DEALERSHIPS! I bought a 2023 Toyota Camry from here in January of 2024. At the time of the purchase I was presented a clean carfax by Rohrman, and told the vehicle had never been in a crash. Outside of a bumper that didn’t completely snap in place and some small scratches, I was happy with the car. That was until summer rolled around and the A/C in my car did not work. I took it to a mechanic who discovered the cars compressor and condenser were severely damaged. During this inspection they also discovered that a large piece of my bumper that holds the bottom of my car in place was missing. They concluded that this vehicle had been in a small wreck that was never reported. In that crash they believe the cars compressor/condenser system was damaged and never fixed, along with the bumper that was never replaced. I contacted Rohrman about this to see if they would cover the cost of a new compressor and confessor, or at least replace the missing parts of the bumper they sold me the car without. Sadly, like many others, I was met with unfriendliness and accusations. This company negotiated in bad faith and sold me a car they clearly knew was damaged. They sold the car to me with missing parts in the first place. Rohrman will hide behind their “sold as is” policy and pawn the blame off on you. I thought I was getting a good deal on this car but I have now put nearly two thousand dollars of repairs into it. No help from this company at all, not even an apology. Very disappointing. Do not take this company at their word. Thoroughly check the car before purchase and run it by a mechanic. I regret not doing it myself. Thankfully Toyota Corporate stepped up and paid for a new bumper thanks to my 36,000 mile warrant. Rohrman could learn a thing or two about customer service from them. Would give zero stars to them if I could. P.S. You can see the broken compressor, missing bumper piece, and dried paint from the crash in the pictures below. And the unhinged bumper.
★★★★★ 3 months ago