Brake Masters #146

Matthias

★★★★★

4 months ago

This is the second time Dave, Lee, and the folks at #146 have blown me away with competence and just being great people. The work they did last year was top tier and just now they took care of something I messed up and ended up not charging me. Cannot recommend them enough. I’ll drive out of my way to come to them.

G-Reviewer_ Service

★★☆☆☆

Edited 2 months ago

This review is a nice as I can be considering my experience....trust me. This store needs some serious attention by corporate. The shop manager with grey hair has ZERO people skills and was being condescending not only to the service techs, but walk-in customers too. I don't think he likes his job truthfully. And then there's the shop. It needs better managed because those techs were out there horse-playing and being obnoxious enough for us customers in the lobby to hear what was being expelled from their young mouths. I also did not appreciate being told that I had a problem under the hood that I KNOW for a fact didn't exist. They were just trying to upsell me into additional services, (AKA ripping the customer off because you don't think your customers have any common sense /knowledge about engines). We will not be back and the word has been spread in the Airpark. SMH ...Good Luck should you choose to take your ride to this joint! UPDATE!!! To the person representing this shop's reply: YOU SAY YOU DON'T HAVE RECORD ONLY BECAUSE i SUBMITTED MY REVIEW UNDER AN ALIAS ACCOUNT FOR MY OWN PROTECTION. BASED ON THIS SHOP'S BEHAVIOR, DO YOU REALLY THINK I'M DUMB ENOUGH TO POST WITH MY ACTUAL NAME?? YOU HAVE OUR ADDRESS IN YOUR SYSTEM, SO IN FEAR OF RETALIATION, IT WAS DONE UNDER AN ALIAS ACCOUNT, BUT THAT DOES NOT MEAN THE REVIEW WAS INVALID. IT WAS 100% THE TRUTH. I AM NOT SURPRISED AT YOUR UNPROFESSIONAL RESPONSE GIVEN HOW YOUR EMPLOYEES WERE ACTING, ESPECIALLY THE GRAY HAIRED "GOF" WORKING THE FRONT DESK. OH, AND THIS HAS BEEN SENT TO CORPORATE AS YOU'RE CLEARLY BEING OVERLY DEFENSIVE RATHER THAN APPROACHING THIS IN A MORE PROFESSIONAL MANNER AND CALLING MY REVIEW "COLORFUL".......MY REVIEW WAS THE TRUTH 100%. "GOF" NEEDS TO LEARN PROFESSIONALISM WHEN RUNNING A BUSINESS. I LITERALLY WATCHED HIM BELITTLE CUSTOMERS, AND TOLD MOST CUSTOMERS WHO CAME IN TO FOLLOW UP ON THE STATUS OF THEIR VEHICLES, "I'M TELLING YOU, IT'S GONNA BE EXPENSIVE". LIKE WHO DOES THAT TO MULTIPLE CUSTOMERS IN A ROW. CAUSE YOU HAVE A SHOP IN AN AFLUENT AREA OF SCOTTSDALE? GOOD LUCK AND TO EVERYONE ELSE, JUST DO YOURSELF A SOLID AND GO SOMEWHERE ELSE. THOSE BOYS AT SUN DEVIL AROUND THE CORNER KNOW HOW TO TREAT A CUSTOMER, BUT NOT THESE PRICKS!

Bill Patterson

★★★★★

3 months ago

Thank you, Nick and everybody at great Masters wonderful job. Have a great day merry Christmas.

Aaron Reay

★☆☆☆☆

5 months ago

Called to see how much it would cost to get my rotors machined and they told 170 for just fronts and another 170 for the rear. That is absolutely insane. O'reilly's Charles only 30 per rotor. Allot of places share around 60 for fronts and 60 for rears. I could get both fronts and backs done for less then they charge for just one side. I would recommend brake masters to anyone

John McCormick

★★★★★

3 weeks ago

Dave and his crew are fantastic! Knowledgeable, honest and friendly. Thank you again. John McCormick

Shelly Clayton

★★★★★

9 months ago

Phenomenal customer service and exceptional expertise. Dave and his team zeroed in right away on the issues and properly fixed what previous attempts at other repair shops had failed to notice. Much appreciated and very relieved, especially in light of the vehicle being my teenage drivers’ car.

Jason Barone

★★★★★

Edited 2 months ago

These guys never steer me wrong (no pun intended), they are honest and tell me only what is essential to fix and remember our past conversations. Dave and Andrew are 2 guys I interact the most and they are some of the best. If they were to leave I would follow them to a place if at all feasible. Thx so much....as a person who knows little about cars its very comforting to have this type of trust and service!

John Lester

★☆☆☆☆

10 months ago

After reading the reviews I thought I found the right shop. I made an appointment for May 15th and dropped my 7 year old vehicle off for a bumper to bumper inspection. I received a call from Andrew at 12:30 pm stating the oil change was completed and what else did I want done? I had the oil changed the day before with MaxLife synthetic for $85.00 and the sticker is on the windshield. Never did we discuss a oil change needed to be done at drop off. I flipped out and was a big A hole on the phone to Andrew. He said there would be no charge for the oil change! We left it at don’t do anything else and I would pick it up later. Looking at the paperwork he gave me. They had put regular oil in and after I told him about the synthetic they drained that and added the synthetic and a new filter. I think we both lost on this one. Between belts hoses and anything else needed I was prepared to spend the money. Money better spent elsewhere.

Mariah O

★★★★★

5 months ago

This place is awesome. Dave was the guy I dealt with and he was upfront and honest and the pricing was very fair. I highly recommend this place.

Jenny P

★★☆☆☆

10 months ago

I took my car in to get my front brakes serviced. They did the job and I left. I noticed ever since I left that when I push on my brakes, it would feel like a grinding sensation. You couldn’t really hear anything, but I felt it when I hit the brakes so after a few days, I decided that I should take it back. Dave was nice enough, said to bring it in and they got it and looked at it right away. They did drive the car and the man that drove the car felt the sensation as well. They “smoothed out the rotors” is what they told me and then I left. No charge (which is to be expected ). Really nothing has changed, it still makes that grinding sensation when I put the brakes on and it’s really unsettling. I will not be coming back here. And unfortunately, I wouldn’t even have mentioned this but the day that I went there, there was a dead cockroach in the bathroom and when I went back a week later, it was still there.

David Dimmick

★★★★★

a year ago

Quick, honest and fairly priced service. Andrew & Dave took care of me the second I walked in. My car was completed quicker than expected & I paid less than I would at any other place I would've gone. They were friendly, helpful and very straight forward. Highly recommended!!! A+++!

Tammy Esquivel

★★★★★

a year ago

We drove to Scottsdale, AZ from San Diego for a girls weekend. We checked into our hotel and then hopped into our car to go to dinner, but heard this rattling coming from the engine - two nice guys stopped to help us - turns out one guy “Ty” was a mechanic at BrakeMasters and he didn’t think we should drive it, so he called his boss “Dave” to keep the shop open until we got there (it was 5:30pm and we were about 10 minutes away). Dave greeted us and told us they would work on it the next morning and he would make sure we would be able to get back home. Turns out it was our water pump! Dave took such great care of us at the shop and Ty was so kind to stop when he saw we needed help! We got the car back as promised. Although this was not a planned part of our weekend, we enjoyed our adventure with BrakeMasters!

John White

★★★★★

6 months ago

Scottsdale is where we have a second home. For ALL you Snowbirds I highly recommend Brake Masters! They are fantastic.

Tony Gutierrez

★★★★★

9 months ago

First time using Brake Masters and I cannot say enough good things about Andrew. His customer service was excellent and my 10 year old car stops on a dime again. Kudos to Andrew and the team!

Milan Nikolic

★★★★★

a year ago

A few days ago I brought my car at Brake Masters in Scottsdale for brake and suspension check, and was incredibly impressed. Dave, their manager who has over 36 yrs of experience in this field was friendly, super knowledgeable, and went out of his way to ensure I understood the repairs needed. I felt like a kid in the classroom :-) He was very honest about the costs of work that needs to be done. I would highly recommend this mechanic shop to anyone

Carol Lynn Scribner

★★★★★

a year ago

We were in Scottsdale vacationing for a couple days and ended up having mechanical issues. (Anyone who's been out of town and had mechanical failure knows how frustrating it could be) A nice young man "Tai", who happened to work at Brakemasters", stopped to help us and assured us he could repair it. The General Manager Dave Berton, waited after hours for us to get the car to the shop and assured us he would be able to repair it and get us back on the road. The next day, as promised the car was repaired and we were able to be on our way. Dave and his employees were very nice, professional and the service was great. I would recommend Brakemaster #146 to anyone who needs car repairs.

Jeffrey Speakman

★★★★☆

2 years ago

After repeated attempts to get my front end alignment on my 2019 Ram with a 6 in lift and 35" tires ,they were finally able to correct the front end pulling,and get my steering wheel straight, we pulled off a miracle.