Brake Masters #192

Kiani Cyr

★★★★★

2 years ago

I called this place after doing a brake inspection with Firestone and receiving a high quote for repairs. Not only were they able to give me a lower pricing on the repairs, but the issue that Firestone “found” wasn’t an issue at all (which makes sense, considering my car didn’t have any of the issues Firestone said it should have). The guys here were great in explaining in detail what needs to be fixed and what each part of the car does and why there could or could not have been an issue. Great pricing and great customer service!

Ala Aimaasu

★★★★★

3 years ago

GREAT CUSTOMER SERVICE!! It was my first time here and I was completely taken care of! I appreciate the help of Ramon(manager) and his team. Took their time on my car and worked overtime to make sure my car was in top notch. I would highly recommend going here. I was very impressed and will definitely be coming here for all my car repairs.

Jaime Roa

★☆☆☆☆

8 months ago

I called to ask them why the alignment and the air conditioning didn't work properly and they didn't want to give me any reason, they just threw the phone at me, I lost my money.

Guisette MCNEAL

★★★★★

a year ago

Staff was awesome , upfront , and friendly fast paced but got the job done . Provided me with a loyality card great customer service and experience . Brakes done and oil changed didnt add a bunch of other things to my list got me and out respectful staff . Definitely highly recommend .

Morgan Savarda

★★★★★

Edited 3 years ago

I have used Brake Masters twice. Both times, I felt confident in their service, their honesty and pricing. The same gentlemen assisted me both times. I was so impressed with his service and willingness to go the extra mile. They stayed over late to ensure our car was fixed same day. I often feel mechanics try to upsell unnecessarily. This is not the case at this shop. I had complete comfort in their honesty and pricing. What a nice change!

Eric Clark

★★★★★

2 years ago

I made an easy on line appointment for my wife's car. I wanted to have the brakes checked and an oil change. Turns out the brakes were in horrible condition, and ready to fail. Rob explained everything to me in great detail, and offered to take me in to the shop area to show me what he was talking about. I had new front rotors, and pads, and new rear drum and shoes installed. Throughout the entire process, Rob kept me informed of what was going on, and how much longer my repair was going to take. The gentleman who was doing the repair on my wife's car, also came in the lobby, and informed me that he was just waiting for a particular part to be delivered, and assured me that as soon as it arrives, he going to jump right back on the repair. I can't recommend this Brake Masters location enough!! Great job on the repair, excellent customer service, and very knowledgeable. I would like to thank Rob, and all of the techs, for a job well done. I wholeheartedly can and will recommend this location to anyone needing their vehicle worked on.

Patricia Gonzales

★★★★★

2 years ago

Went in for brake inspection and oil change. They found and showed me that the oil cooler was leaking. They worked diligently with my maintenance warranty to get it fixed. Very pleased with the results. Andrew was honest, straight forward, professional and very pleasant. He is the master of multi-tasking and customer service. Definitely recommend based on my experience!

Mike Klemish

★★★★★

a year ago

Friendly staff and great service! My car needed a new front end, Andrew and his team got it installed on time and at the right price. My car drives like new again. Thank you, Brake Masters for a job well done! =)

Teine Poly Polyteine83

★★★★★

a year ago

Staff was great! Ramon and Andrew were very friendly and accommodating. Would definitely recommend. I had my front brakes serviced. I’m glad I did, when I did. I was informed that I probably would have been in a pickle if I had driven to California without servicing my brakes! Thanks guys!!

Bob Hamer

★★★★★

4 years ago

I brought the work truck Ram 3500 Duly in for new rear brakes and rotors today. They went above and beyond expectations on their service. I highly recommend brake masters.

Samuel Delgado

★☆☆☆☆

10 months ago

I have done my brakes here in the past and like their service. Today I went in for a replacement of a cv boot axle on my 2013 Nissan Pathfinder. First they asked me if I got any quote any where else. I say No. Then they give me a quote of $797.00 for a replacement of a cv boot axle. I asked him how are you more expensive then the Nissan dealership? The older man with white hair looked away with no response. Then I asked him for my paper qoute and refuse to give me the estimate paper. Is this how corporate make them run there business. I will like a response back from corporate. A honest response.

Kaylin Nixon

★☆☆☆☆

9 months ago

I am very disappointed with this place and Andrew. We came in to get the brakes checked because they were grinding. They said we needed both front and back brakes. They quoted us 1200$ we had them do front brakes, shocks, rotors, front and back break pads. 670$ ok fine. I took it home same day seemed okay. My husband took my car the next morning and the breaks DID NOT WORK. He almost crashed. My husband took it back to them and explained the situation Andrew stayed it was the master cylinder leaking ALL OVER and we needed to spend another 860$ to fix it. Didn’t make sense as we had nothing on our driveway? I called as I was at work and he couldn’t not even give me an explanation except for “we didn’t do it, just happens”. My husband took the car to his dad and all it was, air in the brake lines that they FAILED to look at or even check. They fixed it in a matter of 10 minutes. How in the hell do you call yourselves brakemasters and want to charge us insanely amounts just to fail at fixing my brakes? They put my family in danger by not doing a NORMAL check on my vehicle before just giving it back. NEVER COME HERE!!!!

Chelsea Manriquez

★☆☆☆☆

11 months ago

In November 2022 I brought my 2001 Toyota Highlander in for a check engine light (P0306 misfire). The car was running fine otherwise. They recommended replacing all spark plugs, coils, and fuel injectors. Right after picking it up, the car started jerking badly, black smoke came from the exhaust, and it became undrivable- none of which happened before the repair. I couldn’t even make it home safely. When I brought it back, they blamed the transmission, even though there were no signs of that before. I lost trust after that and the car's been sitting ever since. I waited a long time to write this review, but I feel people should know to be cautious and get a second opinion before approving major work.

Sonya Coleman

★★★★☆

9 months ago

I had great service. Just a quick Thank You to Ramon and his team. They were able to find the problem , explain what was going on with my car, and inform me of what it would take to repair it. They were even kind enough to help me contact the Warranty Company. My car was repaired in a timely manner, and i haven't had a problem since. Thanks again for the good work! Much appreciated.

Shandra McDaniels

★★☆☆☆

2 months ago

To the man at the front desk….an appointment is a slot…a slot of a specific time that someone made at a specific time…. Not a half hour later even after I walked down to 7-11 and Starbucks! Then I came back and my car is still sitting out front!

Zack Vohs

★☆☆☆☆

2 months ago

Recommend getting other shops opinions before using their service. I went in for a brake inspection and they said the truck needed almost $4000 in repairs. I brought my truck to 2 other shops for a second/third opinion and both told me my truck was fine and needed no maintenance.

David Stewart

★★★★★

2 months ago

Ramon and Andrew are awesome. Super personalable and upfront about the costs before work even started. They also work FAST, I've brought my car in twice and both times it was back on the road before the day was over.