Brakes Plus

Melanie Barbosa

★★★★★

a month ago

Jake was awesome. He gave me a 10% off educators discount. Explained everything to me in detail, got my Lexus up and running again with no shaking anymore, and did my oil change while I was already there. Amazing Staff and amazing Mechanics. If you’re someone that doesn’t know a lot about cars and need someone to break it down for you, this is the place to go too.

Haley Montelongo-Pickle

★★★★★

a month ago

Jacob and Jonah were really nice and welcoming. Jacob, the store manager, was suuuper helpful and explained everything very clearly. He even busted out his drawing skills to break down and explain everything I couldn’t visualize. Car stuff isn’t cheap, and I had an unexpected issue with my car that they noticed, but Jacob and Jonah both tried to bump it down as much as possible for me. They didn’t force services on anyone they didn’t think was necessary or needed. Jacob definitely has some real nice people skills, too. All in all, definitely the Brakes Plus you want to go to. 10/10 communication, 10/10 service 👍

Gremlin

★★★★★

a month ago

I brought my 2016 Mercedes Benz in two weeks ago and had to have my struts changed out. I was skeptical at first being a female going into an auto repair shop. But Jake delivered on his promises! She rides like she is new and it was sooo much cheaper than going to the dealership! Thanks guys for making me feel safe without draining my bank account!

Amber D

★★★★★

a month ago

I take my car to this Brakes Plus for routine service, and they are consistently exceptional. What really sets them apart is that I don’t feel pressured into unnecessary add-on repairs like I’ve experienced at many other shops over the years. Instead, they take the time to clearly explain what’s actually needed and why, which has built trust and has earned my loyalty. Jacob, the Store Manager, is outstanding at customer service - professional, patient and genuinely focused on making sure customers feel comfortable and informed. It’s refreshing to find an auto service shop that prioritizes transparency and respect. There is another Brakes Plus closer to me, but this one is worth the drive. I highly recommend this Brakes Plus location.

Tiffany W

★★★★★

a month ago

Vanessa and Jake are AMAZING!! I came in to get my front bakes on my Audi replaced and they saw my lugs were out in improperly and they corrected that. Jake was even kind enough to reach out to another shop for a part. They were both very helpful, explained everything thoroughly and above all were so kind, which these days is a rare treat to see folks be kind to be kind!!

Gina Williams

★★★★★

3 weeks ago

Had my oil changed today at brakes plus for the first time and must say the service was incredible. Jake was a sweet heart. I’ll definitely be coming back!

Carlo Esposito

★★★★★

a year ago

I went in for an A/C to get my freon recharged. Friendly service by Scott. I was provided an estimated timeline. This was late Saturday afternoon, and hardly anyone was in the waiting area. Work was completed, and I was advised to follow up to ensure the diagnosis. Be sure to mention you have a coupon because I had one and totally forgot until after the fact and there was no reminder here unlike the other Euless location I had visited prior.

vamsi krishna mullapudi

★★★★★

5 months ago

I had an excellent experience at this Brakes Plus location. Special thanks to Jonah and Jacob — both are very knowledgeable and professional. They didn’t try to oversell anything and only recommended the services that were truly needed. Jacob went the extra mile by pulling up my car’s history on Carfax to clarify an earlier service record and provided genuine advice on other maintenance items. Despite it being close to closing time, the team stayed late to finish my service. Overall, a great experience — highly recommend this branch for their honesty, expertise, and customer care.

Angelina Trejo

★★★★★

5 months ago

I was recommended this shop by a friend and they did not disappoint! The new manager is fantastic!! Jacob sat next to me in the waiting room, handed me a paper with prices on it. Explained everything I needed on my car. He then took me into the shop, showed everything to me. He told me what I needed now, and what I could wait on which was very helpful. It was overall a great experience. This will be my new shop for everything!

Dovakiin Dragonborn (Nonya Biz)

★★★★★

5 months ago

Jacob was great. Very nice, knowledgeable, and professional. Not something you can say about too many store Managers these days. I was initially going to go with Goodyear for my service, but after coming here and working with Jacob, I can say I have confidence that all work done to my vehicle will be safe and done right. Thank you Jacob. Very much appreciated!

Sabrina May

★★★★★

3 weeks ago

Spectacular service, Jake and his crew are amazing! Taken my car to 3 shops now for a noise issue and these are the first guys to get it right. Thank you🙏🙏

Tim McAuliff

★★★★★

a month ago

Jake was terrific. I had a check engine light on. He offered to do a free diagnostic rather than charge $150 like other auto shops. I can see why they have 4.9 star reviews.

James Fendley

★★★★★

a month ago

Jake and his team did a great job repairing my car. Very courteous and professional. Highly recommend them for all types of repairs

After Hours Mobile Service

★★★★★

5 months ago

I was referred over to these guys by Steven the store manager at the AutoZone across the street. I actually do roadside service myself, but I absolutely refuse to work on my own stuff as crazy as that may sound. A couple weeks ago, though I needed some stuff done. Went to AutoZone initially to get some parts because I was just gonna break down and do it myself when Steven suggested he had a shop that could probably take care of me. While I have never been a fan of chain shops, such as brakes plus or Firestone Pep Boys, etc. He told me to go over there and see Jacob and that they would absolutely take care of me that if he didn’t trust them, he wouldn’t refer them. Well, let me tell you, these guys did take care of me and they did an awesome job. I remember being in here not too long ago and there was a different store manager. That was absolutely horrible. I found out that Jacob is the recently newly promoted store manager and he seems to be doing a terrific job. Guys I appreciate the help you provided me and I will definitely be back when I have things on my own vehicles that need work in the future.

Tracy Guth

★★☆☆☆

2 months ago

Stopped in to get a price to replace thermostats and coolant temperature sensor. The counter people were completely different from the last time I was there. I knew it would be expensive because my truck is a diesel. Their quote was $150.00 more than the GM dealership service dept. Of course I went to the dealership with the guarantee of factory parts. If brakes plus continues to overprice repairs, I will stay with service at the dealership. Thought these places were to provide quality repair and a lower price point. Not the case here.

Ashley H

★★★★★

4 months ago

Very Highly recommend them. Had good experiences everytime I come in with my car. Jacob the store manager has helped me so many times. A big Thank you and all your staff there! 😁

Marianne Kartsonis

★★★★★

3 months ago

Thank you, Jake and Mike at Brakes Plus on Spring Creek at Coit Road in Plano!!! Your THOROUGHNESS & INTEGRITY have WON MY BUSINESS!!! I went in for a suspected thermostat issue and, after an under-the-hood inspection and test drive, I was given the "thumbs up" that there was no present issue and no charge for the visit. I have been a continuing Brakes Plus customer for many years and appreciate their reliability and honesty. Are you hearing a funny noise or nervous about something going on with your vehicle? Do yourself a favor! Go to the Brakes Plus location at Spring Valley & Coit Roads and let Jake and Mike take care of you!!! 👍