Tidwell Auto Service

Scott Boyle

★★★★★

2 years ago

If you value your vehicles like I do then you should take 2 minutes to read this review. It won't be a waste of your time. I really don't know where to start because I have too many positive things to say about Tidwell Auto Service. 5 stars isn't enough. We've all heard the horror stories about repair shops and most have probably had a bad experience somewhere along the way. I've been working on cars/trucks my entire life and over some 30 plus years of experimentation and experience as a weekend warrior I'm a self actualized master mechanic. I don't trust most mechanics and there are plenty of decent one's out there. But they aren't always easy to find. Tidwell is direct, easy to work with, reasonably priced, extremely knowledgeable and high quality people. They have completed numerous repairs on my truck over the years in a very timely fashion and they are the ONLY mechanic I'm comfortable telling friends/family to deal with. My truck has over 200k miles on it and isn't slowing down. I would send my worst enemy to Tidwell. Do yourself a favor and give them a call. It'll save you time and money. You won't be taken advantage of and always get what you pay for. Honest service and great prices just don't do them justice. I've never had better experiences with a repair shop.

Octavio Morales

★★★★★

Edited 11 months ago

I had a wonderful experience. The team was friendly and responsive. They worked with me to find the best solution for my vehicles needs. Pricing was very fair and some prices had options. When it was agreed what need to be done, the team worked quickly to complete the work. After inspecting the work, I am happy with the result. I will be taking my vehicles to Tidwell going forward.

Mandar Sukhatankar

★★★★★

3 months ago

Coming here for 10+ years for all 3 of my cars. Honest and reliable service every time.

Kurt Fischer

★★★★★

Edited 11 months ago

I brought my car in to deal with a check engine light due to squirrels eating the wiring. Tidwell addressed the problem quickly and cost effectively. They also pointed out several other problems with the car. These were relatively large problems. I brought the car back to fix these problems and the car was ready by the end of the day! Good work, timely, and appropriate costs. I am really impressed.

Martha Myers

★★☆☆☆

a year ago

To be honest, I was disappointed. My friend had told Tidwell we wanted the full diagnostic test, but that we were especially interested in why my check-engine was on. Instead, only the CE light was looked into & we did not get a full report. I feel like I was gypped. There were other things I wanted to know about. And I was still charged the $50, but did not get my money’s worth & still don’t know about the other issues. Plus, there was a sign stating a discount for cash, which I had, but I had to ask for the discount. She said, “Well it would only be a couple of dollars”, then proceeded to go in & out doors, before she came back in & finally gave me my money. Maybe she didn’t want me to ask for the discount? I’m not sure what she was doing. She also told me on the phone my oil needed changing, that I had none, but didn’t tell me I had a leak. I discovered this when I read their report. I had almost let them change the oil, but decided not to. I think Tidwell has a good reputation, but I wasn’t very impressed that day.

Dudley Volcansek

★★★★★

Edited a month ago

This family owned and run business has been in Plano since 1977. Their longevity, in such a competitive market, is due to the honest service and tight pricing on labor and parts and consistent long term results. I attest to Ask to speak to Troy Tidwell the owner, or Elizabeth; they are actively present and knowledgeable. I have asked them for a ride home on occasion (I live within three miles). If you are looking for car care that provides fair costs, reliable price estimates, and outstanding service than give Tidwell Auto a shot.

Lori Battaglia

★★★★★

a year ago

To say I trust Tidwell Auto is an understatement. My young daughter was given outrageous estimates in the thousands of dollars for her Camry at two other locations and both times Tidwell Auto assured her that those services were not needed. I truly believe they are honest and honesty results in a loyal customer base. Highly recommended!!!

Tuan Pham

★★★★★

7 months ago

This place is always busy which is a great thing! Been taking the phamily cars here a little after COVID and we will not go anywhere else regardless of all the coupon gimmicks we get in the mail. Technicians are nice...they do an excellent quality job!!! I never had to set up an appointment but did today; it just shows the consumer that everybody is learning that this is the place to go for quality & honest auto service!

Peter McKenna

★★★★★

7 months ago

They are the best group of mechanics in Plano! Honest and outstanding service. They have worked on our Ford 150 and Lexus. We won’t take our cars anywhere else!! Jill and Peter McKenna

Carol Sepulveda

★★★★★

2 months ago

I have a new car again, after having major car repairs completed at Tidwell Auto Service!! Kudos to everyone, especially master technician, Alex.

Scott Richards

★★★★★

Edited 6 months ago

We have used Tidwell’s Auto to service our cars for regular service and major repairs for more than 25 years. Professional, high quality, timely and fair priced service every time. The staff is knowledgeable and friends - never pushing service you don’t need. We never go anywhere else. And today they continued that tradition by immediately swapping out a battery under warranty - no question. In and out in 10 minutes!

Paul Roebuck

★★★★★

6 months ago

My only regret for going here is that I did not find them 30 years earlier. Professional, reasonable pricing, no up sell pressure, integrity, wonderful and great communication, Christian. They are not your franchise or big box auto repair center Family owned and operated Save money and know the job was done right. 5% discount for cash payment Replacec motor mounts struts and shocks Ask for Elizabeth or Lindsey.

Philip Ross

★★★★★

2 months ago

We tried other auto service places in the area and end up returning to Tidwells to correct the others mistakes!!! They are always courteous and helpful, even with the small jobs. Thank You Tidwells Auto Service!!!!!

Weststar Towing

★★★★★

5 months ago

Good sign when having multiple customers requesting to have their vehicles drop off at a repeated shop. Great customer service.

Me Simplicity

★★★★★

7 months ago

There are times, I don't want to give a five-star review and want to keep an establishment "my little secret" so they aren't flooded LoL BUT after taking my car to a couple shops this was the first, most knowledgeable, best price point mechanic shop. I can't not give them a perfect score and my business should I ever have car sadness in the future. I would give them five stars for trust, pricing, expertise and for having a Dr pepper machine and a bible in the waiting room 👍

Anne and Randy Kirby

★★★★★

4 months ago

Been to Tidwell’s before and they were the first ones I thought of for my current service issue. What I thought was going to be a major expense ended up being corrected easily, timely and not nearly as expensive as I thought it would be. Tidwell’s is a great auto shop —- honest, fair priced and does good work! Lyndsey and Elizabeth are true assets to the company and great at what they do!

Kurt Burnside

★★★★★

3 months ago

I couldn’t be happier about the service I received from Tidwell! I called to get a quote and let them know that I was planning on having my truck towed to their shop. A couple of hours later when the tow truck driver dropped it off, they had already secured the parts needed for the repair so that they could start working on it right away. The service was friendly, and the price was very reasonable. I will definitely use them again!