Brakes Plus

Joel Ohlsen

★★★★★

3 weeks ago

Very friendly and efficient. Excellent facility. Carl was particularly helpful.

Anthony Mendiola

★★★★★

8 months ago

Tom is always friendly and easy going, Laurence was very laid back, explained things that could fix my issues better. The garage crew handles my car with care and got me taken care of quickly. Store is always clean. I don't trust many people with my vehicles but haven't had any issues with them yet and I appreciate it. I really appreciate the crew there.

Kelli Munoz

★★★★★

4 months ago

Even though they were short handed. These guys were great. Laurence was honest about problem and even showed me their was no safety issues.

L N (Loliemeyer)

★★★★★

6 months ago

We had our car die and came here for a replacement battery. It was finished in less than 10 minutes, and at a better price than Anywhere else in town. Terry and his crew are quick, friendly and run a fine store!

Michael Reis

★★★★★

5 months ago

Had tires rotated and stud replaced. I was in and out in no time ! Thank you Lawrence ! Very personable and friendly. He even assisted me as I am disabled. Great job ! Griz- Westcliffe CO

Jeremy Fowler

★★☆☆☆

4 months ago

Never again, had a 1pm appointment wasn't able to get my car until 4:30 3 and a half hours to do an inspection and a radiator flush horrible. There is a noise coming from my front tire a constant squeaking noise when turning left google says it's in the brake or suspension system they said they looked at it came back and said everything is in spec but the left rotor does have some glaze we can machine off for 124 which is what I told them to do for 3 and 1/2 hours I sat there when he said your ready I said too the GM did you machine the glaze off the rotor he said no it didn't need it after all we just did the inspection and radiator flush. The GM said we cleaned the rotor which should help as I was backing out turning left to leave the parking lot the driver side was obviously squeaking. I mean immediately was squeaking I drove it around made a lot of left turns still squeaking when I turn left. I'm going to another shop next weekend but I'm deeply disappointed by the fact that it took this place 3 and a half hours to do an inspection and radiator flush. The trust and the confidence in their car care abilities just wasn't obviously there. I know about mechanics but I'm out in Colorado for work so I'm over 600 miles away from home with no tools or my floor jack or garage where I or my own mechanic can look at my vehicle but over the years of being in and out of auto repair shops I just felt their actions and capabilities of auto repair just weren't there. Didn't machine off the rotor glaze noise is still there in my front driver side tire I'm going to check the condition of my coolant in the morning to see if it is fresh new coolant I hope it is, but the fear and doubt if they did it or not is presently there in my mind. Again, 3and a half hours for an inspection and a radiator flush is messed up. Update: on my review I posted on 11/8/25 Saturday. Today, is now 11/9/25: I did check the coolant this morning as I previously mentioned above with a coolant tester. Super clean fluid looks great as far as the radiator flush it looks well executed and professionally done. However, I still stand by the original post of the wait time for an inspection and radiator flush. My over all confidence in their diagnostic of my car they said they checked the brake work but I mentioned on the phone and in person it could be either brake or suspension related. Now, I'm beginning to think it is the front end drivers side strut bearing or cv joint that is going out. Now, they did emphasize they diagnosed the break system but didn't address any of my issues with potential strut and suspension problems. Again, I'll have another shop look at it. They did a well job on the actual radiator flush itself super clean coolant in the tester this morning when I checked it but overall as far as getting the problem which brought me in the first place still goes unfixed. Still hearing squeaking when turning left especially with the driver side window down very noticeable if the window is down and the stereo off it's an obvious noise when you turn left.

Michael Rheinheimer

★★★★★

2 months ago

Greg was knowledgeable got us in and out in a couple of hours. Saved a few dollars to boot. Thanks Greg appreciate all you did.

Deborah Halverson

★★★★★

a year ago

We came down from Denver to Pueblo for the weekend and someone vandalized my drivers side mirror breaking it off of my Honda CRV and the mirror and wire were just dangling. The winds were so bad today that I couldn’t just drive home with a mirror hanging/dangling outside of my window, and I couldn’t bring the mirror inside the car as the window wouldn’t go up. I went to the first Brakes Plus location, but the technician there Nate wasn’t “quite” able to help me despite trying his best. Ugh do we cut the wire??? Nate called manager Tom at the BRAND NEW BRAKES PLUS and they said to come right over, and wow! The manager, Tom and another employee Brian were so helpful. They got me in right away, and the technicians were able to pop the door panel off on the inside of the driver’s door to pull the mirror plug out so I could drive. All the guys were so empathetic and helpful!! Brand new facility, super clean, super friendly employees and they got me back on the road in no time. So grateful to Tom and Brian and all the guys at that Brakes Plus! THANK YOU! Highly recommend!

Christyl Roebuck

★★★★★

5 months ago

Lawrence went above and beyond to help my son be safe on the roads without trying to do extra work it really didn't need, or over charging us as most other places would have tried to, we are definitely grateful for him and his team!

Brianna Martinez

★★★★★

5 months ago

Had a fantastic experience here! They don't overcharge nor try to push unnecessary services which is refreshing. They thoroughly went over safety concerns and level of importance. They know how to take care of their customers. Highly recommend 👌 10/10

Zachary Wilson

★★★★★

2 months ago

Super fast oil change and they didn’t really try and upsell me for anything that wasn’t needed. Front desk person was super cool and professional! Love how this location popped up so close!

Nicole Torres

★★★★★

5 months ago

Laurence was amazing in his customer service. Honesty and integrity with him go a long way. This is the only place we will bring our truck to be worked on.

Lyndee D.

★★★★★

a month ago

I came in to have my car inspected as it has not been driving well on the roadway. They inspected and quickly found my struts to be failing. It was very expensive and much more than I expected but they worked with me. Everyone here is very friendly.

Daniel Scaccianoce

★★★★★

2 years ago

I came in for an alignment and it turned out my inner tie rods were very bad and unsafe they were able to get me in replace my inner tie rods to my alignment and my oil change and got me in and out fast and now my truck drives amazing. The staff was friendly, knowledgeable and did not pressure me into anything that I did not need. During the test drive they found that the steering wheel was not straight so they put it back on the alignment rack to make sure my steering wheel was straight as an arrow so I left happy

parula321

★★★★★

4 months ago

Laurence is awesome Carl too! Laurence is professional, curtious, and wicked smart! He really took care of my car and explained exactly what I needed! He also explained why in an easy to understand way. The price was reasonable. Thank-you! Car drives much better now!

david gonzales

★★★★★

3 months ago

Subject: Exceptional Customer Service Recognition for Mike Harman I would like to take a moment to express my sincere gratitude and appreciation for Mike Harman. He provided, without question, some of the best customer service I have ever received. Last year, I brought my wife’s car in after being told it needed a new rack and pinion. Although the car had been running fine, multiple shops—including Midas and others—confirmed the diagnosis. Because I had worked with Brakes Plus before and trusted them, I chose to have the repair done there, even though it cost approximately $200 more. The total repair came to around $1,700. Unfortunately, immediately after picking up the car, we noticed a squealing sound from the power steering pump. At first, I assumed it would resolve itself. However, over the next few months, the steering began to intermittently stick and then release. This was extremely concerning, especially since my wife and daughter—who was learning to drive—were using the car while the steering was occasionally locking up. When I brought the car back to Brakes Plus, the manager who had originally sold the repair told me there was nothing they could do and suggested I take it to another shop. I followed that advice and took the car to Mueller’s, where after several days of diagnostics, they confirmed that the rack and pinion itself was faulty and recommended I return to Brakes Plus. When I called back, I spoke with a different manager—Mike Harman. At that point, I was extremely stressed and upset, fully expecting that this was going to cost another $1,700 or more. From the very beginning, Mike was calm, reassuring, and professional. He told me he would take care of the situation. Because of what I had already experienced, I admittedly came into the conversation with very little trust and asked a lot of questions. Despite this, Mike listened patiently, never became defensive, and repeatedly reassured me that I had every right to feel the way I did. His empathy and professionalism were remarkable. Mike ordered a replacement rack and pinion, had it installed, and completely resolved the issue. The car has been running perfectly ever since. Looking back, I honestly feel a bit embarrassed for how guarded and difficult I was initially—but Mike never once treated me poorly or “sideways.” He handled everything with grace, respect, and integrity. I can confidently say that Mike Harman delivered the best customer service experience I have ever had. He turned an extremely stressful situation into a positive one, restored my trust, and went above and beyond to make things right. I sincerely hope he receives recognition for his outstanding work. Thank you for taking the time to read this and for having someone like Mike on your team. Respectfully, David Gonzales

Kirstyn Parrish

★★★★★

a month ago

Charlie was awesome! Worked on my gt cs, helped a lot, definitely will be coming back, helped me learn other things my stang needs work on! Thank you!