Google Reviews
Johanna Deras
★
☆☆☆☆
2 months ago
Sharing my experience to warn others. This situation felt like a sneaky partnership between Brake Plus and Discount Tire. I waited 2 hours and 45 minutes (arrived at 2:30 PM, left at 4:45 PM). I was quoted $300+ for wheel studs plus other “issues” they said were wrong with my vehicle. When I was getting ready to leave and I asked for the referral paper from Discount Tire I provided they refused to provide it claiming they needed it for "discount purposes". To note that after I clarified that Discount Tire was not paying and the cost was coming out of my pocket, the price dropped to $120. I’m not making accusations, but as a minority woman who doesn’t know much about cars, this experience felt uncomfortable and not transparent. BE AWARE!!!!
Abby Ward
★★★★★
3 months ago
This location has always been SO helpful. Every time I come in they are so friendly and it is such a relief taking my car somewhere that I know it will be taken care of. By far my favorite place in Denton to take my car. I can’t recommend them enough.
Kenny
★
☆☆☆☆
3 months ago
Since I have been going to workshop, this is the worst place that I have ever been. I will give it zero star if that was an option. I have never in my life experienced this kind of time wasted, poor customer service and poor vehicle updates. I will forever regret stepping my feet in the workshop. I called this people for an alignment; they told me to bring it in, that they will take care of me. With the good reviews that I saw here, I went happily thinking that they will get the job done in a timely manner but the reverse is the case. When I was checking in; I asked them, how long will this take and they told me 1 hour 30 minutes. Even though that was a lot for me to wait for just an alignment but I decided to deal with it thinking that they will keep to their time. They came back and told me that they have to change the tie rod; I asked them again, how long will this take and they said 45 minutes, I let them have their way with their ridiculous high price. When I complained about the additional time; they offered me a ride home, I declined that because that's my only car and i have a lot of things to accomplish for the day. Also i can deal with 3 hours if it have to take them that long. This people delayed me and wasted almost 7 hours of my time on my only day off in the week. During this period that they kept my car hostage, no one came out to update me on the status of my car; they only came twice, when they came to extract more money from me and when they came to tell me about a mixed up in parts. I will never again in my life step in into the shop for anything neither will I ever direct anyone to them. If I would have known that they treat me the way they did, i would have taken my car to somewhere else. If you have all the time in the day to waste, you are welcome to go here but if you have important things that day to do, I strongly suggest that you avoid this place at all cost and also avoid their prices which is extremely high. I regretted knowing this place and giving them that room to waste my time today 12-08-2025
Scott Clark
★★★★★
a month ago
I went to Brake plus to get my whippers replaced for my work truck due to Ice sliding from the top of my truck on to my windshield breaking it off and the other place I normally go to was closed due to weather. Tim the GM was very professional and took care of my whipper blades so i can get back to work. This was the first time I have ever used them and it definitely is not going to be the last. In fact i'm going to start taking my other truck and wife's car here too. Thank you so much for helping me get back on the road again! You guys rock!! Thank you so much!!
billy the kid
★★★★★
2 months ago
Best over all experience i have had at a shop in a long time, They took me out to my car and showed me what i needed. they even gave me my next 30,000 miles in service when i asked for it so i have a plan for my car Tim and his team are great
purplehaze55bronco
★★★★★
3 months ago
An absolutely amazing experience during the holiday season. I needed new brake pads & rotors on my old rusty p.o.s. pickup truck & discussed my financial situation with Dustin (MVP). We had everything pre-planned to keep everything in my budget & dropped it off at 9am for a 3 hour job. He called me a few hours later to tell me that my lines & hoses were corroded & falling apart in his hands, among other safety issues that needed to be addressed. And at NO EXTRA COST, he & the crew went above & beyond to fix everything & had me back on the road by closing time. A simple repair turned into an absolute nightmare for them, but kept my mind at ease assuring me it wouldn’t break the bank. Whether it was the holiday season putting them in a giving mood, or pure integrity, they kept true to their word & I simply cannot thank them enough. By far the best Christmas gift I’ve ever gotten. This is my go-to place for as long as I’m living around here. Thanks Dustin!
Louellen Stewart
★★★★★
4 months ago
Tim was fantastic. He fit me in and when he told me that what I thought was wrong with the car was not a problem. When I asked how much I owed he said I didn’t owe them anything. He just asked that we consider them for any additional problems I might have. Believe me I will. Anyone that’s as honest as they are and not changing when they had checked it out for me deserved my and everyone else’s business knowing how honest and helpful they are. They deserve the highest star company can get. Friendly, knowledgeable and very helpful. Good job Tim.
brookeraver
★★★★★
a month ago
Tim and Aaron were fantastic and extremely helpful and very informative. They were patient with helping me understand what was needed and how they were going to address the issues. Definitely recommend and will be back in the future!
Jeromy Pecock
★★★★★
3 months ago
Tim, I wanted to take a moment to let you know about the exceptional service I received from several of your employees. First, I spoke with Dustin on Friday when I called looking for a new place to get my brakes done after my previous shop lost their mechanic. He asked if I'd called before, and when I said no, he was incredibly positive and welcoming. We initially scheduled an appointment for Tuesday, but his great personality actually motivated me to come in sooner and I ended up arriving that same Friday. When I got there, Anthony checked me in and let me know they were very busy. He recommended I come back the next morning at 7:50 to ensure I'd be taken care of early. I showed up at that time, and Anthony was there waiting, friendly and extremely helpful. He took all my information, and I got to meet Dustin in person. They proceeded with the diagnosis and explained what needed to be done. Aaron then gave me a detailed breakdown of my options. What I really appreciated about this interaction was that there was no upselling. He simply explained what I needed to consider, what would be covered that day, and answered my questions. That's quality service. Your team completed the work promptly and exactly when promised. I was so happy and satisfied with the service that I will absolutely be bringing my other vehicles to you. I wanted to make sure you know that Dustin, Anthony, and Aaron did an outstanding job. They are extremely professional, go above and beyond in their explanations, and are clear, kind, courteous, and efficient. These types of people are really hard to find. As GM, I hope you'll do what you can to keep these valuable team members on staff. Thank you again. I'm really glad I chose to call and do business with you.
julie west
★★★★★
3 months ago
I came in to get my alignment all fixed up and Tim was so friendly and informative and all around a great guy. I had a really good experience with just the short amount of time being in the store. I would highly recommend coming in and getting something fixed up if needed.
Preston Cosper
★★★★★
a month ago
Dustin has been my service advisor for several small repairs on my old truck. He is always personable (remembers me by name), reliable (his availability and time estimates are spot on), and fair (no secret pricing or hidden extra "gotchas"). I highly recommend this brakes plus location for any vehicle issue.
Jermaine Wheeler
★★★★★
3 months ago
Had a great experience at Brakes Plus. The team was honest, fast, and really helpful in explaining what my vehicle needed without trying to upsell unnecessary work. They got my brakes taken care of quickly and the quality shows. Fair pricing and excellent service — I’ll definitely be back for future maintenance!
Kyra Warren
★★★★★
3 months ago
Tim is exceptional! He fixed my door seal free of charge when he got a call I needed help! Thank you, Thank you, Brakes Plus! 5 Stars!
Colin S
★★★★★
3 months ago
Dustin and everyone else that's helped on my truck have been great! These guys have gone above and beyond to make sure what I was feeling was not a faulty part, but that my brakes were in perfect working order. I highly recommend coming here! I'll be back when I need more work done for sure.
William Dickenson
★★★★★
3 weeks ago
Tim and his team are amazing and do amazing work. Was able to save me a lot of money on both of my cars and get it done quickly. This is my go-to shop now
Paul Walther
★★★★★
a month ago
Dustin is the man. He finished an easily 18 hour job in a day. Price for the work was well below everywhere I looked. Even booked me a Lyft ride to drop me off at my house over 20 min away and sent one to pick me up when the work was done. Never going to the dealership to get work done again.
Cornelius Q. Anderson
★★★★★
4 months ago
Ellie at Brakes Plus (Denton) is amazing! From start to finish, she provided excellent customer service that was professional, friendly, and honest. Ellie took the time to explain everything clearly, kept me updated throughout the process, and made sure I felt confident about the work being done. You can tell she truly cares about her customers. It’s rare to find someone so genuine and dependable these days. Thanks, Ellie, for making my experience smooth and stress-free! Highly recommend!
shaik Nowshad
★★★★★
a month ago
Highly Recommended – Honest & Professional Service I had a great experience at Brakes Plus Denton. I’ve already had my brake work and AC compressor done here, and the service has always been excellent. Recently, I noticed an RPM issue and was worried it might be a transmission failure. The team did a proper diagnosis, checked everything thoroughly, and explained the situation clearly. In the end, the issue turned out to be something very simple that disturbed foot mat interfering with the pedal. Once they fixed that, my car was back to normal. What impressed me most was their honesty and professionalism. They didn’t push unnecessary repairs or scare me into costly work. Instead, they focused on the real problem and solved it quickly. Because of this genuine and trustworthy service, Brakes Plus Denton is my first choice, and I highly recommend them to anyone looking for reliable auto repair.
Natalia Elaiho
★★★★★
2 months ago
Tim, the manager, is the mechanic manager I’ve ever met. Seriously the kindest person I've met in the car world. He goes above and beyond for customer service, always finding ways for customer to get the most bang for their buck and doesn’t try to add unnecessary services that don’t need to be done yet. As a woman who isn't super car-savvy. I highly recommend this location for anyone with any car issues!!!!
Mr. Suazolaboy
★★★★★
a month ago
I’ve been to Brakes Plus on University in Denton several times now, and every visit just reinforces why I keep coming back. Their quality of work is top-notch, always reliable and done right the first time. What I love most is how they thrive on sharing information, explaining everything clearly so I feel informed and confident. I’m highly satisfied with their service overall. A special shout-out to Dustin, Tim, and Aaron for going above and beyond, you guys make the experience exceptional!
