Broad River Auto Repair

Peyton Tucker

★★★★★

a year ago

This place is great. Prices are affordable (both labor and parts), and they are always pretty quick as well. Very honest people. I was never upsold for unnecessary services. For example, I brought my car in for an oil change and to get my brakes looked at, and was told they still had about 10k miles on them - I'm sure many other shops would have just replaced them.

H Alex

★★★★★

2 years ago

I had my water pump replaced today. Ernie took his time to show me where the antifreeze was leaking on it and explained how the leak was an indicator that the water pump and belt would eventually need replacing. When he took his time to do this, I felt confident in knowing that I had brought my car to the right place for service and the time to replace the pump was not long at all. Megan was very courteous towards me and even informed me of a recall on my vehicle which the dealership had not informed me of when I had a replacement part done last week. I am very pleased with their service today and will be going back for additional services as needed in the future! I highly recommend this auto service!

RoyalDeity23

★★★★★

Edited 4 years ago

I am so thankful for the awesome customer service, professionalism, and empathy Megan showed from start to finish with my service. I was so frustrated I had been recommended to 3 other repair shops and no one could help. I called and got her knowledgeable and friendly voice on the phone. She offered me a ride home and back to the shop once repairs were done. I was equally impressed with Darryl when he called to let me know what the issue with my car was, explained where I could understand and did so in a timely manner. I am impressed with Broad River Auto Repair and will most definitely patron them again. *2-28-2022 I spoke to Ernie on Friday about my car not cranking properly and my sensors were not working. He told me to bring it in on Monday morning. I dropped my car off @ 7:45a and it was fixed by 11:30a, my battery was replaced and sensors working again. I would absolutely recommend this place as they are professional, efficient, and give great customer service. Thank you Broad River Auto Repair for getting me back on the road safely again!

Chavous Camp

★★★★★

2 years ago

I’ve used these folks many times over the years across multiple vehicles. Their estimates are always fair. Their service is always friendly and they get the job done. Truly, the only times I have not used them in the last few years is when a particular repair was covered under the manufacture’s warranty. Otherwise, they are my go to, and have been my go to for many years. Oil changes, tires, major issues with the engine, exhaust, AC, etc- they handle it. What I especially like is their willingness to break a repair down and explain what is truly needed today vs what can wait. They are great at helping prioritize, assess risk of not repairing, and making a smart decision with your money. I highly recommend them.

Chris Kratzberg

★★★★★

3 years ago

My daughter tried for weeks to get into the local Hyundai dealer. They never even answered the phone for either her or my husband. When she called Broad River they were very responsive and got her in right away. We were afraid it was going to cost thousands because she had a lot going on with her car. They were very reasonable and only fixed what needed fixing. She got her car back that day. She said they were very nice also. I would highly recommend Broad River to anyone!

John Richard

★★★★★

4 years ago

I highly recommend this family-owned business to anyone. I live in Maryland, but I was in Columbia, SC to pick up my daughter from college, when my Suburban blew the water pump. Paul, Ernie and Megan did everything they could to replace the water pump at a fair price. This business is a gem! I used to be a mechanic 25 years ago, and I am very critical of anyone who works on my cars. These folks were incredible to work with and they are fair. They could have easily take advantage of me, being from out of town, but they did not. Highly recommended!! Good people you can trust to do the job right, and fairly. Go Gamecocks!

Joseph Casas

★★★★★

7 months ago

The people that work in this shop are the best! The mechanic was very helpful and knowledgeable, explained what was wrong and the best way to get it fixed.

Geoff McClure

★★★★★

4 years ago

We all need to call out and celebrate the great auto shops that keep us all rolling along. Broad River is top shelf in my book. We were in the middle of a road trip and started having issues with the power steering on our 2005 Subaru. Broad River worked us into the schedule and got us back up and running same day. I had prepared myself for sticker shock but was happily surprised when I saw the bill. Rather than replace the pump the mechanic simply cleaned it all up, changed the fluid, confirmed there were no leaks and we were back in business. Honest repair shops are THE BEST! Thanks Broad River Auto Repair!

Paul Dalby

★★★★★

3 years ago

These guys are simply the best, everytime I have a problem with my rebuilt Z28 Camaro I take it straight to this shop and every time I get it back it runs better than the last time. They don’t hire anyone who isn’t fully ASE certified and it’s unbelievably different, and more professional, than a typical place like Goodyear or Firestone. I will always take any vehicle I own here for any future problems and I HIGHLY recommend them to anyone who wants their car fixed right the first time, in a timely manner, and backed up with a warranty. If anyone from Broad River Auto is reading this I sincerely thank you because I get to drive my fun car everyday and wouldn’t be able to without y’all!!

Billfred Leverette

★★★★★

a year ago

After two awful dealership experiences, a friend referred me to Broad River Auto Repair. Just an oil change and tire rotation. They beat the dealership by at least $35 (and the dealership wasn't always honest about their website quotes), the people were friendly, the process was low-stress, and they were honest about what the car needed and when. This place is a diamond in the rough, folks. I'll be back.

Stephen Warr

★★★★★

Edited 9 months ago

I have been having Paul and Ernie working on my cars for over 30 years. The only people that I trust to be honest and reliable

Ashley Gray

★★★★★

5 years ago

Great service! We have been looking for an honest repair shop for 2.5 years and finally found reliability in Broad River Auto! From scheduling to communication, everything was great! They are competitive and fair with pricing! Will absolutely recommend them and use them again!

John McLaughlin

★★★★★

5 months ago

Professional, friendly, quick response, good communication and very reasonable price

Zackary Gann

★★★★★

3 years ago

Broad River Auto Repair is the most trustable auto repair in Columbia I have dealt with. Fair prices, super experienced mechanics, and a friendly staff. I trust these guys more than any other shop I have brought my car too.

Drew Romein

★★★★★

4 years ago

I recently used Broad River for repairs on my car and I can’t recommend them highly enough! I am a college student and a few days before I was set to leave for winter break my car wouldn’t start. I decided on Broad River auto repair and the whole process was easy and fast. The needed repairs were explained in detail over the phone and they assured me I had nothing to worry about as far as getting the car back before I left for break. Overall I highly recommend Broad River Auto Repair!

Blake Heath

★★★★★

2 years ago

The absolute best experience you will receive at an auto repair shop! Amazing customer service and great prices. They've fixed my car multiple times in a less than a day and explained what was going on and what they repaired! Will only be going to this shop from now on. Thank you

Francine Anderson

★★★★★

3 years ago

This is by far one of the best repair shop. Their customer service is a 10. We took our Kia Forte 2013 to them thinking I had an issue and they said, You don't. So honest and not looking to jerk someone around. They could of said yes this is wrong and that is wrong to make some money BUT THEY DIDN'T. You can feel the family love time you walk in the building. If your in the Columbia Richland area please check them out you won't be disappointed...