Google Reviews
Taylor XIII
★★★★★
Edited 5 years ago
Phenomenal Company! Cannot recommend them enough, customer service & task execution 5/5. The employees are on point, get it done in a concise matter of minutes, their office staff are kind respectful an understanding of your situation. Which is key for me to build good camaraderie & trust between B2C. Check them out for yourself and witness the focus and drive to get your order in and execute their mission in no time, the prices are very affordable and that's coming from a Honorary Veteran Infantryman 3-7IN, 3RD ID, They have my Respect & Trust. ***NEW UPDATE*** Got into a recent car accident again, to no fault of my own but no worries luckily Mr.Ricky & his staff that I trust hands down, has my back. I thought my beautiful 2016 Chevy Malibu was done for including the power steering knock out of place from the accident, with only having it less than 4 months... Was really in a panic, but to my surprise it turned out to be repairable according to BW Collision Repair. Had it fully restored to brand spanking new less than 2 weeks folks! I was fully relieved as well my confidence. For it was my only transportation from home to work. *For further proof, photos will be uploaded.*
Belen Raigosa
★
☆☆☆☆
2 years ago
This place is horrible!!! As a customer you want them to treat your vehicle with care, at this place they didnt do that with my car. I was told my car was done from small minor passenger above the tire area repair, I went to get it, but there was a ding on it that wasn't there, before. The person attending me didn't answer my questions poor attiutde and customer service. Then the repair looked sloppy like it was rushed. They kept it another 2 days and then when I picked it up it the ding was gone, they did a bit better I guess but now my car had white scuff marks and scapes on the body of my car that werent there before looked like it was from washing or who knows but it pissed me off that I didn't even want to leave my car another day with them. Yes they give you a guarantee but from my experience, you take it for something and get other markings or scapes on your vehicle . Like they aren't careful with your care. The at fault person's insurance Progressive told me this was a top notch place. Last time I listen to an insurance company on that. I would not recommend to anyone. 😒
Alec Mul
★★★★★
6 years ago
The service and quality of work here is astonishing. Edwin went above and beyond for me in getting my truck back to me quickly, working with me and keeping me updated with the progress of the repairs. They even helped me live my dream with how I wanted my truck to look, matching my paint perfectly with new and modified parts(As I requested). The quality and detail in the work they did for my vehicle is truly amazing and I highly recommend this bodyshop for anyone looking to get their vehicle back to perfect condition. They take pride in their work and were a blessing to work with, should I ever be unfortunate enough to be in another collision, I know where I'm going. James was also very helpful, friendly, and genuinely cared.
Angie Diaz
★★★★★
2 years ago
This place is amazing - I needed my bumper replaces and received several quotes from different body shop . The quote that I got from this place was the most reasonable and the work was done in one day . Christian had one of his workers’ drive me home since I had no car . He maintained contact with me and told me exactly what they were going to do . I was very impressed with the quality and professionalism of their work , they even clean my car and when I picked it up it looked like a brand new car . I would definitely highly recommend BW Collision repair of Irving , Texas for body work . Fabulous job done !
William Oakley
★★★★★
7 years ago
WOW!!! I was absolutely blown away by the service I received. I just picked up my car this morning and had such a fantastic experience I wanted to give a review. Vehicle drop off - Upon walking in the door I was greeted immediately, and then by several others who walked by. They explained everything that would be happening to my vehicle and were very clear on expectations. I had arranged for enterprise to pick me up, but we finished a bit before my scheduled pickup time, so they called Enterprise and took me there instead. I received an update on progress, they answered my questions and they called when it was done....they took care of EVERYTHING. They offered to come get me from the rental car place to minimize wait time on my pick up day as well. Pick up - I was greeted again by several folks and they went to get my car right away. Did I mention that my car looked great? They even washed it for me! Are you serious?!?!?! I live 40 minutes away but they have made a life long customer here. Fantastic customer service, honest work, great people. If you need some repair work done...the guys over at BW will take terrific care of you.
julie pippi
★★★★★
6 years ago
My husbands 2009 Toyota Tundra was T boned on the drivers side and needed multiple repairs. We were unsure of all the damage at the time the other drivers insurance gave an estimate. We chose to take it to B & W Collision on a recommendation from our son. We were concerned about the estimate as until the bed of the truck was removed, it was uncertain if the frame was bent or what other damages may lie beneath the body. We were assured B & W would resolve the rest of the claim with the insurance company and not to worry. As they stated it was all worked out between them and the insurance company which was a huge relief to us. They kept us updated regularly on the status of the truck and had it repaired in a timely manor. The were very professional to work with, especially James Whitfield as our main contact there. He is amazing and I would highly recommend B & W to anyone needing collision repair. They are courteous, prompt and very professional. We picked up our truck and it looked brand new. Outstanding work.
Kevin Claveria
★★★★★
5 years ago
Service was fast, professional, quality and much more. Happy to have my Type R looking better than I had bought it. Thank you so much BW!
Durelle Duncan
★★★★★
2 years ago
My car was repaired due to the other party's ins company. BW Collision repair did a great job on repairing the doors on the driver's side. They even detailed & washed it. They made my 14 year old Honda look brand new. I would highly recommend them to everyone.
Crystal Thompson
★★★★★
a year ago
I took my car to have it repaired at BW Collision. The staff were so nice and friendly. They even texted me updates on the progress of my vehicle. My car came out perfect. Down to every little detail. The manager Ricky was very professional and very caring. I highly recommend BW collision repair!! I won’t go anywhere else!
manhernandez twoninefive
★★★★★
Edited 4 years ago
Great service. We recently bought a car and before it hit 1y it got side swiped..... we were crushed but bw collision repair made it look like new again. Top recommendations 👌
adithya neelam
★★★★★
6 years ago
Its unbelievable after looking at my car came out through causality. Its a great service which BE collision center was taken care of it and people at front desk and there service was great. 10/10
G E
★★★★★
a year ago
I had repair work done by my insurance company and this company was great. They met the promised completion and in fact they beat it by several days. The office staff were very nice to deal with and knew their stuff. When I went to pick up the vehicle I was delighted to find out that it had been beautifully cleaned inside and out. Well done to everyone. I would definitely recommend them and would go back there again if I needed some work doing outside of an insurance claim
Ana Gabriela Machado
★★★★★
a year ago
Alex and his team went above and beyond to get me taken care of! Very great service and professionalism.They got my car done in a timely manner and took care of any concerns I may have had. They communicated with me throughout the whole process while my car was in the shop and explained to me very well what they were going to do. I highly recommend BW Collision Repair for any car repair! I was very happy with their work. Everyone was so friendly and ready to answer any questions I may have had and to help. Thank you BW Collision Repair, I will for come back to ya’ll in the future for any car repair I may have.
Thomas Truong
★
☆☆☆☆
2 years ago
I had a very bad experience at the BW collision center. The first time they were unable to fix all the proposed problems. After the second time, when I got home, I discovered that maybe they hadn't installed the tire properly, the screws weren't screwed properly. Then my car couldn't start, I discovered that the battery was not installed correctly, the screws were not tightened. I wouldn't dare go there again.
Kat Romero
★★★★★
a year ago
I had a FANTASTIC experience!! Through Progressive, we chose this awesome place, and I'm so glad we did. From the initial call to set up the drop-off appt to the communication along the way to the super speed they used to complete my repairs... Everything was smooth, easy, and convenient! They even dropped off my rental when I picked up my car. I would recommend 100 times over! My favorite part? The office is so clean and smells amazing..lol. The ladies running the office are nice, professional, and incredibly helpful! Hopefully, I won't need another collion repair, but if I do, it will be at BW Mavis!!
Stanley Mitchell, Jr.
★★★★★
4 years ago
I came to BW collision through Geico because some idiot hit me in the parking garage while my car was parked. They hit my car pretty hard and left paint, holes, and scuffs all over the front of the car (See photos). After the repairs were completed, I took a look over them and the repair work was excellent (See photo)! It looked like my car was brand new and you couldn't tell at all that somebody had hit me. They even detailed the inside of my car and gave it a wash! Overall I would recommend them to anyone in need of repairs.
Alicia D.
★★★★★
6 years ago
BW Collison Repair is a life saver! They literally brought the life back to my car TWICE!!! Ricky is outstanding as well as James, the office staff, and the repair guys. At the end of February, someone hit my parked car at work. It damaged my rear bumper. I waited until Spring Break (a couple weeks later) to get it fixed and BW did awesome work. I got my car back about 2 weeks later then I got hit from the back so hard that I hit the car in front of me. This happened literally within two weeks of getting my car back. Due to the extensive damage to my vehicle, it took a month to complete the work. The rear bumper they'd JUST fixed had to be fixed again, in addition to the trunk, lights, both quarter panels, front bumper and grille. Yikes! But they made my baby look like new! They are extremely polite and exhibit excellent customer service and care. As I type, I'm at BW again but not fot repair - they are replacing my grille with a custom one I bought. I could not recommend them enough. They do such high quality work. If you choose BW, you can't go wrong!
JaDe Rain
★★★★★
2 months ago
Car accidents are so stressful. Finding an amazing repair shop that not only does a good job but makes the problem less stressful is rare. I have used BW multiple times. Their staff is friendly and helpful. My cars somehow look better than before I got hit. Choose BW. Don’t add stress by using someone else
LaSonia Cannon
★★★★★
a year ago
Took my car in on 1/13/25 and got it back on 1/23/25. This includes assessment and repair process. They paid really good attention to detail and put my baby back to factory new! Even detailed my car and had it shiny and smelling good! People are extra nice here and didn’t treat me different because I’m a black woman!
Tomas Lazo
★★★★★
8 months ago
Incredible!!! This shop gets the job done close to perfection or close to it. The staff there is very professional and understanding. “ESTIMATED TIME OF COMPLETION” does not mean it will be done at that time. So do not turn in your rental before time like me SMH. But overall their hard work is noticed instantly. Highly recommended
