C Mark's Auto Repair

Steve LaBrant

★★★☆☆

a year ago

I was referred to this shop from tire Kingdom in Cape Coral because I needed my wheel bearings replaced. Although it was a long drive for me, I brought it to them and left the vehicle. I received a call to say both wheel bearings are bad and that it would cost $1,100 to fix them so I gave them the go-ahead. Then I was told that I probably should replace the sway bar arms which would make the total $1,300 which is a little more than I wanted to spend. But I said go ahead but I need to make sure I have the car back on Friday. This was a Thursday. I didn't receive any call on Friday so I called into the shop and was told that their technician didn't get to the job in time and they were going to need the car over the weekend which is a huge problem because I needed it to pull my boat on Saturday. I did receive a call Monday to say the vehicle is done but that the bill was $1,650 which was a surprise to me. I explained to the shop that I didn't give them permission to fix anything else and they proceeded to say that it needed a few other parts but nobody bothered to call and ask me or tell me. I would not recommend bringing a vehicle here if this is the way they do business and now the vehicle pulls to the left significantly after I picked it up. I also told Tire Kingdom that they probably shouldn't recommend this shop to anybody. Part of the problem is they don't have one person dealing with the vehicle. I talked to one gentleman when I dropped it off. I talked to an older gentleman on the phone about the original estimate. I talked to a female on the phone when I was told the vehicle would not be done and then when I actually picked the vehicle up it was another person who said they were off all week so they were out of it.

Joy Stallings

★☆☆☆☆

a year ago

I had my vehicle there to have serpentine belt and a water pump installed. Keith said it would take approximately 3 to 4 hrs. Well, two days later, I did not have my vehicle. I finally got a ride there late on the second day at 4:30 p.m. They said that they could not get the engine light to turn off. The engine light was not on when I took my car there. I said that I needed my car and left with it. Well, he said he had to order the part too get the engine light to turn off. He charged me for the part and labor. Keith said he would take some off of the price. He never did do that. I had to take my car back to get the engine light to turn off. I will never go back there again. Keith was not honest with me. God only knows if he put in new parts. Do yourself a favor and stay away.

Glen Button

★★★★★

5 years ago

I dropped off my 1995 truck at 8am for complete brake repair, which included replacing rotors and calipers, inner/outer bearings, and fuel filter. C Mark's Auto had the best prices for the repair and the work I had done is covered for 2 years 24,000 miles. I did not wait for my vehicle because they said it would take several hours, but they do have a waiting room. C Mark's Auto Repair was recommended to me by a family friend and I will now be recommending this business to others. I hope you have the same positive experience. Make sure to call first to set-up an appointment because they are busy (likely due to their great service and rates).

Elizabeth La Fuze

★☆☆☆☆

2 years ago

We already gave $2000 to fix our AC. Almost $600 to bump up the freon. Now they want another $2000. Not going to happen. If they stood by their work they would fix the car the way they should have and absorb the labor cost. Just bad business! They should have said don't spend the money on the freon. Will never return! Warning to new customers.

Melissa Auger

★★★★★

2 years ago

This place is awesome... I have a 2008 Jeep Wrangler.... They did an awesome job on my little red jeep... Had quite a few repairs that needed to be done and they did an awesome job. Everyone there is super nice and great to work with. thank you C Mark and crew...

Rob Astra

★☆☆☆☆

3 years ago

Used to be good. New shop manager Keith doesn't stand by the work of the shop. Was told vehicle had two issues, paid to have both issues fixed. Problem persisted and he wanted to charge me an additional $1,700. And told me I was out of luck for the previous $700. Took my vehicle around the corner to Complete Auto Repair and got it fixed for $165. Go there stop going here. I should've taken them to small claims court but because of the hurricane some things I just let go these days. But everyone should know about this guy ruining CMarks . Can't believe they don't stand by their work. That's the most egregious thing an auto repair shop can do

Jim/Erin Rose

★★★★★

6 years ago

I’ve been sending my cars to C Marks for years. They’re the most professional and courteous shop I’ve ever dealt with. I would recommend them to anyone who needs a great mechanic. They have great prices. The mechanics are top notch. They are mindful and knowledgeable on any vehicle.

Tammala Parris

★★★★★

2 years ago

I definitely recommend this auto repair business!! Customer service was great they handle all the warranty paperwork with no hassle my car is running like a dream thank you so much for keeping me up on everything and letting me know where you were at each stage you guys are great! A special thanks to Josh he did a great job and had great customer service!

Stephanie England

★★★★★

2 years ago

Honest AND Reliable. I thought I needed some costly repairs. Josh called me after looking at my vehicle and assured me that was not the issue. All I needed were brakes. Not easy to find a reliable Auto Repair. Especially not easy to find an Honest Auto Repair. I found both with this place.

Ryan Dwyer

★★★★★

a year ago

I brought my car in for an A/C repair. It was quick, done well, and they even put a leather part of my interior that had come apart back together. All while beating prices from other shops.

Dwayne Jackson

★★★★★

5 years ago

Unbelievable service and quality! Was quick with getting my van serviced! They were honest with everything! Thanks so much!

Eric

★★★★★

6 years ago

I recently purchased a vehicle and was referred to this location to have repairs done. I was not disappointed. C Mark’s has a team of courteous professionals who do a great job. Keith was a pleasure to work with and made sure my customer experience was a good one. Thank you to the whole C Mark’s team!

Davion Womble

★★★★★

4 years ago

I have a 09 Challenger and from the first time I was recommended to their shop, I have been a loyal client. They are dependable, reasonable, and most of all professional. I have personally worked with Steve (a technician) and Keith (the service advisor) and I wouldn’t think of taking “Vader” (my Challenger) anywhere else. If you want your vehicle taken care of the first time without any hidden charges, C Mark’s is the ONLY place to go. Tell them Davion with the black Challenger sent you!

Thomas Carle

★★★★★

10 years ago

I think C Mark’s is a great place to get your vehicle fixed. I was referred to them from the car dealer, for warranty work years ago, and have never gone back. The wait is a little long sometimes in season but that is because they are trustworthy and have earned the business of many. I would say that C Mark’s stands for old fashioned service, stands behind their work and their prices are fair. It is nice to have a mechanic that you can trust.

Keith Freeman

★★★★★

3 years ago

Very honest business. I thought I needed a costly repair and was quoted over the phone $3500 but once they got the vehicle they said it was a much less costly fix. I appreciate the honesty and the vehicle runs great!

John Kinder

★☆☆☆☆

Edited 9 years ago

Upon initially going in and having my car inspected for front end noise, I was told I needed ball joints and bushings. After being told by another mechanic it was the struts and strut mounts I was surprised by this, but decided to give C Mark's a chance, (they seemed honest and had good online reviews). After the repair taking twice as long as promised, I got my car back and asked if the front end noise was resolved, I was assured it was. Upon test driving the same noise was present and Mark said that new bushings sometimes take time to seat. Long story short when the noise persisted and I went back a few days later, I was now told I did in fact need new struts, strut mounts, and springs for almost $1000. A experienced mechanic wouldn't of known this initially? In the end I went elsewhere where they told me I didn't need to replace the springs, (saving me money) and gave me a better overall price for the job. After replacing only the struts and strut mounts the front end noise was completely gone. There's no question I was given the run around by C Mark's and taken advantage of. In short avoid C Mark's at all costs. I don't believe them to be honest and they will take advantage of customers wherever they can doing unnecessary work.

Joe Kotvas

★★★★★

12 years ago

This is a great total care vehicle repair shop. The people are friendly and knowledgeable. They take the time to fully explain your vehicle's condition and needs. The honesty and integrity of C Mark's is outstanding. If your car has a need. This is the place to take it in Lee County. Highly recommended and customer approved!!