Caliber Collision

Tim St. Clair

★★★★★

2 months ago

I went in for an estimate to repair a 1/4 panel broken/loose trim piece on my Jeep Grand Cherokee (before and after photos attached). Rodney took a look, said, "give me a few minutes", then had Mike, one of the repair techs, replace the broken connectors and buff out the scratch in the clear coat half way down the door in five minutes. He did it for NO CHARGE! Who does that? These guys did. Thank you Caliber Collision, McKinney!

Andrea Rincon

★★★★★

3 months ago

I brought my son's car in for some repairs and to add an additional part to the car. Cam was very informative and new exactly what needed to be done. The process was easy and painless. They got right to work on the vehicle and has everything done in a timely manner. The car looks great and the additional part was fantastic. Cam kept us well informed and answered all questions we had. We will continue to bring our cars to this shop when needed. Thanks Cam for everything.

Teri Watson

★★★★★

5 months ago

Fantastic service! I was referred to this location by a friend who highly recommended them. I took my car for an estimate for insurance. While I did not get it repaired since insurance deemed it a total loss, the service I experienced as top-notch. I was greeted as soon as I walked in the door. They helped coordinate the rental car from Enterprise who picked me up when I dropped off my car. John Guajardo was my service advisor and he was friendly and knowledgeable. He set my expectations that it could be a total loss, but he was not prepared to make that decision yet. He stayed in communication with me so I knew exactly where my car was in the process. Even though insurance deemed it a total loss, his evaluation of the condition of my car reported to insurance helped me secure a good payout which took the sting off of buying another car. John also helped me get all of my belongings out of my car, removed my toll tag and license plate for me. If this is the service I received when I only got an estimate, I can only imagine how good the service for repairs would be!

K R

★☆☆☆☆

Edited a month ago

Very disappointed with Caliber Collision, which was in-network with my insurance. I dropped off my car for accident repairs with fully working headlights and no starting or battery issues. I picked up the vehicle during the daytime, so I didn’t immediately notice that both headlights had failed. I also have dashcam footage confirming the headlights were working before drop-off. When I contacted the shop the next day, they replaced the bulbs but never explained how both headlights failed at the same time. I then didn’t drive the car for about two days. After that, the vehicle began having battery issues., it wouldn’t start, needed to be jump-started, and wouldn’t hold a charge. I ultimately had to replace the battery myself. The fact that headlight failures and battery problems appeared shortly after repairs raises serious concerns about workmanship and quality control. I strongly recommend documenting everything and thoroughly checking your vehicle before and after repairs if you use this shop. Edit on 02/11/2026 : I emailed the community manager as requested by the owner and guess what “ nothing happened”. It is just a waste of my time.

Qazi Usman

★☆☆☆☆

2 months ago

Warning…….I took my car to **Caliber Collision on University Drive in McKinney after an accident, and this has been one of the worst auto repair experiences I’ve ever had. First, they did not finish my car on time. The repair took over 40 days, and because of the delay, I had to pay out of pocket for a rental car, which cost me money that should not have been my responsibility. Second, the repair itself should never have happened. The estimate was over $17,000, while my car was worth about $18,000 at the time. Third, the quality of work is completely unacceptable. After getting my car back: •\tMy front license plate fell off •\tThe front bumper side flares are loose •\tThe fender is misaligned •\tThe grille/display is falling inward •\tI am still dealing with mechanical issues The car is literally falling apart. I have contacted them multiple times under their so-called warranty. Every time, I’m told the same excuses: the manager (Brian) is not available, he’s out, parts are on order, or they are too busy. They keep saying they’ll fix it, but nothing ever gets resolved. This has been ongoing back and forth with no accountability and no real solution. Do not take your car here. If you care about your safety, time, and money, take your vehicle to another shop. I deeply regret trusting Caliber Collision with my car.

Allison Lyons

★★★★★

4 months ago

The entire staff at the McKinney 380 office was incredible. They regularly communicated with me. Promptly shared all changes and updates with my car. Helped me seamlessly manage the rental car that I used because of my accident and even stayed late to ensure I couId pick up my car after work. They were kind, accommodating, and met the timeframe we discussed. The exceeded my expectations. They made a difficult accident situation a lot less stressful.

Wally Tuchardt

★★★★★

2 months ago

Great experience at Caliber! John and his staff were friendly, attentive, and provided excellent communication and instructions about the process. Repairs were top notch and completed sooner than I expected.

Scott Bickel

★★★★★

4 months ago

My truck had a considerable amount of damage from a recent hail storm, and Caliber took on the work to get it back to it's almost new state and better. Rodney did a great job keeping me informed through the process and the truck was back within a month. With the extensive damage, I expected to find issues that I would need to have redone or fixed, but there were only minor, easily missed things that Bryan and Rodney made sure were taken care of within 24 hours. They exceeded my expectations, and are certainly better than the pop-up "body shops" that crawl out after big storms and aren't fully qualified to do this level of repairs. I'm reading neighbors' horror stories from using these sketchy places, and I am glad I trusted Caliber with my repairs.

Murali Mohan Reddy

★★★★★

4 months ago

I’m really glad I chose Caliber! They did an excellent job repairing and refinishing my CRV, including a great paint job. The staff was super friendly and kept me informed throughout the process. Overall, I’m very happy with the results and would confidently recommend Caliber to anyone needing quality repair work.

Alex Sierra

★★★★★

6 months ago

Rodney and Bryan are simply the best in the business. They went over and above to get my truck back to me in time, clean and without sacrificing quality. Unlike Texas collision. Those guys suck ! I highly recommend caliber for any and all your automotive repair needs. The entire team is amazing and I can’t be any more appreciative and grateful. Y’all rock!

Michael Tenkerian

★★★★★

5 months ago

Caliber did a phenomenal job in repairing my 2024 f150. I was skeptical at first in thinking I would be able to see imperfections in the repair, however, I am blown away in quality of work they performed. The vehicle looks to be a factory finish. In addition to the quality of work, they went above and beyond in communication and in the time it took to repair my vehicle. Highly recommend, you won’t be disappointed

Valerie Durley

★★★★★

5 months ago

Caliber has the best customer service that I’ve experienced in years. I’ve used twice, once for an actual body repair after a collision and then I just stopped in to ask a question about how to get some scratches out. They had my car for about two weeks for the collision repair and they kept me updated every step of the way and treated me as if I had been coming there for years. When I just popped in to ask a question about the scratches not only did they take the time to look at my car but buffed the scratches out right then and there, no charge. The two techs, Cameron and I think Don, were professional and happy to help. Best service ever.

Marc Mercer

★★★★★

3 years ago

All I have to say is if you go here for some repairs make sure you get Staci Hunt as your service advisor. She is outstanding, very professional, courteous, nice, and was always in contact with me on the progress of my Subaru. When I was able to pick up my car I noticed a small blemish on the front bumper, so she dropped everything she was doing and came out and got down on her knees and buffed it out. I can’t say enough how helpful she was during the whole process, I highly recommend using Caliber Collision on 9983 W. University Dr. in McKinney.

Matt Goss

★★★★★

4 months ago

Rodney and Brian were awesome throughout the entire process. Kept us informed regularly and helped us understand the process and what needed to be done. Excellent customer service. We will be back for any repairs we need in the future. Thanks!

Jacky Dixon

★★★★★

4 years ago

What an amazing place. Someone ran a yield sign and hit my car. I didn't have any idea where to take it to. Luckily my insurance recommended Caliber. We were warmly greeted from the receptionist. She introduced us to our agent John. He took wonderful care of us and our car. He kept in touch and let us know every stage of the process as our car got fixed. Not only does our car look like new but they warranty the body work and the paint as long as you own the car! I hope not to be in a wreck again, but if I am I will only use Caliber from here on out. I'm so happy with the work they did! You can't go wrong using the them.

Jim Spradley

★★★★★

2 years ago

It’s a great place to have repairs done on your vehicle. Great friendly staff make you feel at home. Very knowledgeable personnel. Work was great and work area is super clean. Vehicle came out of shop looking brand new. I AM VERY PLEASED and will use them again if the need arises. Thank you Staci Hunt for making this very pleasant.

Jacob .Chambers

★★★★★

6 months ago

Got into a fender bender and USAA recommended them (plus they were in network). There is a reason USAA partners with this company because I experienced great service and communication. I got regular text with updates on my car and Brian W. was tremendous help in person and offered wonderful customer service. He even offered to stay after closing hours so I could get my vehicle when I was able to leave work. Would recommend and will go back if I have any issues.