Nortex Lube and Tune

Mike Grayson

★★★★★

3 years ago

This team does a good job. I’ve been coming here for years for inspection and oil change. They are always prompt and professional. I restored classic cars for years and I’m very picky about who works on my cars. I’ve had a BMW, classic Bronco ‘76, Town and Country, Expedition, Toyota RAV4, and other cars to this crew. Never a problem.

Dakota Carroll

★★★★★

6 years ago

I needed an oil change and my bf told me about this location. I moved and it’s close to my house so I figured I’d give it a try. Right away I was so satisfied with my choice! The lady who works the front desk was very kind and helpful. The pricing is great and the building itself is extremely clean and has a comfortable waiting area if you do need to wait for your car to be worked on. I will definitely be going back.

Cynthia Bettencourt

★★★★★

2 years ago

Just had the state inspection done on my Jeep Cherokee and they were super fast. I always have a great experience coming here and have no doubt that they have my best interest at heart when performing any type of inspection or maintenance on my vehicles. I always comes back here for anything vehicle related.

Vinny Bedus

★☆☆☆☆

a year ago

If you need something basic may be a good shop to go to. Anything complex stay away. Paid 1200 to have my son's lower intake gasket replaced on a chevy monte carlo. it is a common problem on this car. I took it back like 6 months later and they tell me it is the same issue and they didn't replace that gasket. Totally misleading. I took it somewhere else, with video evidence to see that it would have been a wasted effort as it needs a head gasket. Complex things stay away.

Mason Addison

★☆☆☆☆

2 years ago

!! LEARN FROM MY MISTAKES, DON’T COME HERE JUST GO ELSEWHERE !! NORTEX checked my car for an inspection last year & said I needed to change my break pads ASAP.. second opinion confirmed there was only 2000 miles of wear & I was fine. I let it slide & came back to the location for an oil change/inspection because of the convenient location. They charged me !!! $90 !!! For an oil change, and told me my inspection would fail unless I let them fix a leak and change out my wiper blades (blades were replaced 90 days ago & there was no leak as confirmed by the dealer later that day), what a scam. When confronting them about it they said “well you still paid” and said “you don’t have to come here” so guess what, I won’t. You shouldn’t either! Please just go a mile down the road in any direction, it will save you time and money!

April

★★★☆☆

Edited a year ago

Got an oil change & was in and out in 15 mins which was fair compared to the long wait at the dealerships. But all the other services they wanted to “recommend” were excessive and completely unnecessary so I’d only trust them for the basics, if I ever go back.

Thomas Mair

★★★★★

3 years ago

These gents do good work at an honest price. The feeling at this shop is somehow both more laid back and more professional than the average repair shop. Most recently, I needed my rear shocks changed out on my 2010 F150. I called at then end of the day Thursday and asked if they could do it early Friday morning. And, I told them I had my own parts. No problem, took it in the next morning and they did my job first of the day.

John Holley

★☆☆☆☆

a year ago

Took my bike in for an inspection first thing in the morning. Guy came out before I could even get off the bike and said to bring it round So far….great He looks around checks lights and horn etc… Then says switch it off.. Failed - sorry too loud as there is no baffles and the license plate light is missing… So had to point out the license plate light as he didn’t know where it was. Regarding exhaust, I didn’t know this wasn’t part of a normal inspection so went home and ordered 2 new baffles…. After a few friends said it should have passed I went elsewhere and yep…passed with no issues. That was last week Today…..new baffles arrived so decided to install anyway….. Oh look there are baffles…. If your inspector does not know bikes and the basic of what a baffle is, then he shouldn’t be doing safety checks on vehicles.. Usually had good service with my cars but won’t be returning….

Ms Johnson

★★★★★

3 years ago

Superb service! Brad, Gerald and Will are all excellent in what they do and very knowledgeable in all areas of mechanics. If you think this is just an oil change/state inspection place you are missing out! Although it is the best place to take care of your inspection and regular maintenance too! Their pricing was more than fair and honest. I have never felt so good after leaving a car repair shop! Please give them a try you will not regret it!

Dwarakanath Raghunathan

★☆☆☆☆

a year ago

Took my vehicle for state inspection and got it done without any issue. They made 3 recommendations to get it done and was not a barrier to get my state inspection completed. A week later took back for the recommended work, one of it was brake fluid flush. Got all 3 recommendations done in 30 mins and out of there. Today, headed out with my entire family with 2 toddlers a nerve recking moment. Brakes DID NOT FUNCTION. I was hardly out of my community and almost hit the vehicle in front of me. I can just imagine the worse which obviously did not happen. Wondering how they test the outcome of their service, especially critical functions like this before they hand back to a customer. Lost trust with their service. Going to call and have them address it tomorrow. Not sure if this would give me confidence to get any work done by this service place. Will provide an update based on what their manager has to say. Dont want to get dramatic but “what ifs” is running in my head all day. Grateful our family is not injured due to this issue.

Humble Ninja

★★★★★

a year ago

Simply the best auto shop in Collin County! The guys at the White Ave. location are Friendly and skilled, offer competitive pricing, and excellent customer service! I’ve been taking my cars to them for years for various maintenance, state inspection, and repairs. They’re fast and efficient and do the job right! 5-stars all day, every day!

Marcus B.

★★★★★

5 years ago

Great Customer Service and they keep their word on repair and maintenance times. Brad the Service Manager is helpful and running a nice team here. I've had both of our Bimmers serviced here and job well done.

Deanne Shaw

★★★★★

a year ago

They are friendly, fast, and efficient. They are also honest - so much so that they let me know that I didn't need an oil change right now. Not many places would have done that. I also appreciate that they check over my car and let me know what they see with no pressure. This helps me because my car is very low mileage so it doesn't fit well with the "maintenance schedules" so I appreciate having a second set of eyes checking. Thanks guys!

Courtney Lindenthal

★★★★★

3 years ago

I'll never go anywhere else! These guys get me in and out quickly, communicate what needs to be done, and I don't feel like I'm being taken advantage of. Same guys for several years, so it's nice to see familiar faces. It's great to be able to see what they're doing thru the windows to the garage. It's always clean in the waiting area and the tv and refreshments are a definite plus. HIGHLY RECOMMEND!!

Kyle Young

★★★★☆

7 years ago

Very nice shop. Good service. Cashier could have tried to help more with finding discount information when I asked though. He spoke so softly you could barely hear him when he spoke.

Zee H

★★★☆☆

Edited a year ago

Update: I had to go back to update my review as I recently found out that someone did drive my car into a parking space that could have impacted the clips. I still think that it could have been handled in a better way. It is not what you sY but how you say it. “I am sorry that it happened to you, we replaced all of the clips at no charge, but after inspecting the are we did find…..” vs Speaking to me in a condescending manner and shrugging their shoulders when trying to find alternate ways that it could have happened. —————————- My family and I have visited this location since its grand opening. I have always had great service until this last oil change. Their demeanor completely changed. I take the same route to work and have never had any incidents, until this last time that they forgot to replace all of the clips for the engine splash cover. It was just a matter of time for the cover to pop off and when it finally did I was midway on 121 dragging it until we could get to a safe location to pull over and tie it eventually cracking it. I called first thing as soon as I got home but the manager had already left. So we opted to not drive the car missing work until we could get it serviced. I called in the morning to discuss the event and the manager was very nice stating that they would look at it and take care of what was needed even if it meant replacing the broken cover. Well everything changed when we got arrived. They accused me from hitting a high bump because of the amount of scrape on the cover. (Even though they know that I was on the highway when it fell off.) That I must have driven over a high bump on the road. (I have driven the same route for years and this has never happened but let’s say that what you said is true, how would one bump clear all of the clips and not leave a single one?) The manager shrugged his shoulders and say it could happen and just closed off. I was very disappointed, so not only are they not accepting the fact that they didn’t replace any of the clips, but are blaming me for their mistake and not even apologizing. I mainly drive my vehicle on the highway and dragging the cover apparently to them should be in perfect condition. Speaking to me in a condescending manner. As if we had not discussed anything beforehand. I use to love coming here. Now I have to be out of pocket to replace a damaged cover because according to the owners, they know that a tucked cover should fall within a specific unmentioned time on highways that they feel it should stay vs any other factors.

Harsha Srikara

★★★★★

4 years ago

Quick and easy place to get a state inspection at. Staff are helpful and friendly, had a very pleasant visit. The lobby is very well maintained and comfortable to wait in, and you can usually get free refreshments as well. They offer plenty of other services as well and usually have discount coupons available on their website so make sure to check ahead of time.