About Business
For professional Car Repair care in Salem, OR, Salem, look no further than Caliber Collision. Their team excels at delivering top-tier results for Auto body shop, Auto bodywork mechanic, Auto dent removal service and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 259 pieces of feedback. They have become an integral part of the Salem, OR community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Salem, Caliber Collision is ready to assist with your next project or repair.
Google Reviews
Catherine DuBois
★★★★
☆
4 months ago
This place is always busy so keep that in mind, but that being said they stay professional and get you taken care of quickly. Worked
Herm
★★★★★
a year ago
Extremely satisfied with the service I received at Caliber. I took my car to Caliber since Gerber could not and would not fix the damage caused by their shop. The repairs took less than a week. The office staff, estimator, and body shop employees were super fantastic. I definitely will be referring others to this shop. Thank you Caliber for taking care of my baby.
Casey Fetters
★★★★★
10 months ago
Great to work with. Finished the damage before the estimated finish date. Rental car pick up and drop off on-site was also easy and convenient. Front desk staff was pleasant to work with. Haven't noticed any overspray. Vehicle looks good as new.
Aaron Helms
★★★★★
a year ago
Super friendly customer service as I was in a pinch to have my vehicle fixed before a trip out of state. Tawny, the service advisor was stellar and had great communication on repair updates. Only took 6 business days to do some minor scratches and a small dent repair. I will definitely be returning once again if the situation should arise!
Eugene Lockheart
★★★★★
10 months ago
Not every shop is like this one! GM personally took the time out of his day to look at my car. Explaining the process from start to finish. Fraya (front desk) extremely professional,and very knowledgeable. I am looking forward to having my car repaired here.
Nyko Mox
★★★★★
11 months ago
Best service ever! I expected to be out in a couple of weeks at other estimates. I had my car back and at a discount rate compared to the competition. I will absolutely, without a doubt, recommend Caliber Collision with your vehicle needs!
Amber S
★★★★★
a year ago
Brie was great at communication. The shop is clean and meet and the front desk ladies are exceptional. Freya always answered the phone and was nice and helpful. Even the manager called me on a Saturday and let me know that my car was done. The work done on my car was exceptional. Highly recommend the shop for car repairs and great customer service
Systrex
★
☆☆☆☆
Edited a year ago
The first lady that did an estimate for my car was so rude that I was going to take my car somewhere else, and I should have. After my insurance provider promised me that caliber does good work and that it's warrantied, I went back. The second appraiser was fine. I did mention the car was pulling a little bit after the hit, he inspected the front tires with his eyes and told me they looked pretty good. Now that's amazing, in the past when I worked doing alignments, we used a machine. This guy is good! The time span was right on time for their original estimate. They said a week or two. When I dropped the car off the estimate shot up to 16 days but it still ended up only taking a week. Watching the car pull up when I picked it up I could visibly notice the difference in color from the rest of the body. It's a commuter car, no big deal. I look inside and find a nice packet of teriyaki sauce that had been torn open and placed on my back seat to leak out and then dry into the seat(indicative of what's about to come.) After that I notice a little rattle coming from the front. I explain it to caliber and they take it for a test drive and say it's coming from the inside and that if I want they can send something to the insurance company and that they will end up sending it to the dealer and that the dealer will say that it wasn't calibers fault and will then charge me for it. Now I know it's not a brand new car, but that noise wasn't there before I took it in. Nothing I can do about that though apparently. I get home and start inspecting the work some more and find a bunch of gouge marks on the trim piece that butt's against the bumper that they replaced. All new gouge. Also a nice new scuff on my headlight. There are gaps between the new bumper and the fender big enough to stick a credit card in. I honestly think my car was in better condition before I dropped it off and paid caliber to fix it. Never again and I will steer every single person I know away from this company.
ReaperChop
★★★★★
Edited 2 years ago
Really happy with the work they did on my car they re-painted and fixed the whole passenger side of my car. Can’t even tell that it happened would recommend to family and friends.
Austin Fowler
★
☆☆☆☆
6 months ago
Went in for an estimate, I told the gentleman who was doing the job that when I was in an accident my alignment was messed up and I didn’t feel safe driving my vehicle. The steering wheel has to be at a 90 degree angle to drive straight. When getting the estimate the alignment was never notated and I was told my SUV is safe to drive. This resulted in insurance not covering it the cost of a tow. (The vehicle is also leaking fluid) This is now putting myself and others at risk. my car feels like it’s driving on ice slipping and sliding. I was also contacted multiple times and given misinformation regarding drop off dates and rental coverage. Disappointed before the service has even started. If I hadn’t gotten my estimate done there I would have gone to a better shop who knows basic communication. Was also told the damaged vehicle needed a full tank of gas for “testing”. THE CAR IS DAMAGED. Why would I be expected to fill up a tank on a vehicle when I’ve already expressed concerns of safety?
John David Liggett
★★★★★
a month ago
They did my repair quickly and it looks great. Antonio did a fantastic job. I'm really pleased with how it looks and it works perfectly
Kara Marshall
★★★★★
6 months ago
They did a fantastic job on my truck. I had a dent and a foot long deep scratch. It took about two weeks and I received text updates as the repair progressed. Enterprise drops off and picks up the rental there for your convenience. Friendly and accommodating group of professionals.
Robin Looney
★
☆☆☆☆
a month ago
If I could give them less than one in would. Last March my husband had an accident 2 weeks before going into hospital for a very long cancer battle. The first thing they took longer (2 month)than what we were told. Second was we we got it back I was driving and my car kept throwing me across the road. Took to another place and was shown the wheel and axel they replaced wasn't attached to each other. I had been on the freeway several times I'm lucky I'm still here. When we said something was wrong the guy argued with us. Called insurance to have it fixed.and they sent us back there. The guy was very snotty to me when I picked it up. I would not use them again.
Harry B
★
☆☆☆☆
3 months ago
Take your vehicle anywhere but here! This review is specifically about the location on Hoyt Street but you should know this company has been buying up Mom and Pop locations around Oregon. My Honda Fit got rear ended and this was the body shop recommended by my insurance company. My vehicle had very minimal damage to it. The entire process dragged on for a month. During that time the estimated repair costs changed three times. I understand that things change as you start working on the vehicle but repairs kept getting delayed and I was told that one of their technicians kept calling out which was making things take longer. I was patient through the entire process, am told that repairs are progressing well but suddenly out of nowhere four weeks later I get a notice from my insurance company that the vehicle has been totaled! I called Caliber Collision to figure out what was going on and they claimed their previous tech ‘made a mistake’ and that when they assigned the vehicle to a new technician the new tech decided that the vehicle wasn’t worth repairing. First off, that’s not their decision to make, that’s up to the insurance company. And coincidentally out of nowhere labor costs and ‘paint related supplies’ jacked the cost up by almost three times! Conveniently it was $100 over what my insurance would pay and it was deemed a total loss. If they had been honest and transparent with me from the start that would be one thing, but instead I was strung along and the fact is that due to not being able to manage their own staffing levels they decided to just total my vehicle and get it out of the shop. It’s much more profitable for them to just total my car and make room in the bay for something they can make more money on. They are dishonest, they are incompetent and you will not be treated fairly. Please do yourself a favor and take your vehicle somewhere else. I sure wish that I had.
Kim Kennedy
★★★★★
2 years ago
What a wonderful body shop. They were super nice, went above and beyond for us. My daughter is 19 and just got this truck in May and got rear ended a few weeks ago.. Luckily she has a work vehicle but they made sure to get it back super fast when her work vehicle had to be given to another coworker due to his having mechanical issues. The snow storm hit and Zach took an Uber to go get her truck from the exhaust shop as he knew she needed her truck asap. Short staffed but made it happen. Thank you Zach! The repairs are amazing, you can not even tell her truck had damage! Amazing body work and quality as they do not do Bondo, it is precision welding and amazing paint! My daughter is so excited and so pleased with the care taken of her truck "Cerberus" as she purchased this truck on her own and holds it near and dear! Thank you everyone for the great work!
Mills
★★★★★
11 months ago
Tawny W. Was the best Service Advisor I have ever met! She took care of me and my truck. I could not be happier with the service I received from her!
Amanda Bortnem
★★★★★
3 weeks ago
All the staff were friendly and helpful. The repairs were done way ahead of schedule. They did beautiful work. I highly recommend them!
Veronica Vance
★★★★★
2 months ago
This shop is excellent! They are truly an honest shop , no surprises. Antonio was attentive through the whole process. Provided regular contact and updates. Our vehicle was even completed earlier than expected. The work was more than excellent
Ashlie Morris
★★★★★
a month ago
I was recently in a minor rear-end accident and had to go through an insurance claim. Caliber Collision made the entire process incredibly easy. They kept me updated every step of the way and had my car finished in a timely manner with no issues. The team was friendly, professional, and on top of everything. If you ever need body work and want the process to feel smooth and stress-free, I highly recommend Caliber Collision.
Heather Gonzalez Padilla
★
☆☆☆☆
a month ago
I will let the pictures do most of the talking. This was after the repairs were "done". The last photo is a repair of their repair. But instead created more damage. I mentioned it to the manager and he just shrugged his shoulder. I told my insurance (allstate) that i was concerned that they would do more damage. They said the district manager will look after your car and everything will be great. The last photo is "everything great" and "watched over". So if you go here you WILL get more damage done than repairs.
