Caliber Collision

Rosa Elena German Gardner

★★★★★

2 years ago

Do not hesitate! Best customer service ever! I got my car back and I couldn't believe it was the one I left with them a month before. The vandal did a lot of damage and they were able to bring it back to life. They exceeded my expectations! Three before, one after!

Yvonne Falzone

★★★★★

7 months ago

After my third attempt of car theft. Unfortunately they know me by name. They have treated me very well and they do an excellent job in fixing/replacing my Kia’s steering column. Thanks guys. They have great customer service.

Leslie Tannenbaum

★☆☆☆☆

3 years ago

I am 77 years old and had my share of collision repair jobs over the years, but this has been the worst repair experience that I have ever had. My 2021 Mazda CX-30 was hit by a car backing out of its spot in a Walmart parking lot on July1st. The front door on the passenger side was hit and had to be replaced. The other driver’s insurance company, USAA, who paid for everything, recommended Caliber Collision. I dropped the car off at the shop on South Palo Verde Road on July 11, 2022. The work was not completed until October 24th, 2022. That was after being promised completion on three separate occasions in October and then being told each time that the car was not ready. I had to change my schedule three separate times all for nothing, in anticipation of a pick up. The second problem was that Caliber required me to drop off the car before the necessary part was available, even though the car was still drivable. I have never had a body shop follow this policy before but thought I would go along with it, since I figured that the part would be available soon enough. Was I ever wrong. First they called to say that Mazda wouldn’t have the part available until the end of September. At that time they told me it would not be until November. They claimed to check with Mazda dealers outside of the Tucson area but did not come up with any results. On September 9th, I contacted a Mazda dealer in Washington state, who didn’t have the part but gave me a list of at least twelve dealerships across the country that had the part in stock. It was only after I passed this list on to the service writer that I heard that the part was on its way. I can only conclude that the people at Caliber were not very aggressive in getting the part for me. So my car was unnecessarily held hostage at Caliber for four months. The only saving grace is that USAA was willing to pay for a rental car that I could have over those four months. When I finally picked my car up, it was just before closing time and the sun was in my eyes and it already was starting to get dark. The paint job looked good enough, so I signed off on it and took possession of my car again. However, when I got home and had the garage light on, I discovered that the car was absolutely filthy. Now I had this car only 6 months before dropping it off, and it was still in brand new condition, inside and out. When the car came out of the body shop, there were grease marks all over, scuff marks on the inside side panels, dirt in the windshield wiper wells, and the engine was covered with heavy dirt and dust. Leaving my car there for four months had certainly taken its toll. And the service writer told me that they had done detail work on the car. I can’t believe that your people had the nerve, lack of pride, or whatever to give the car back to me in this condition. If it were my business, I would be totally ashamed. With all the body shops that I have ever worked with, the car came back in the same or better condition than when I dropped it off. I could have called the shop the next day to have them make it right, but I have no faith that the necessary detail work would be done in a timely manner or that it would be done well at all. In short, I was glad to get the car out of their hands and had no desire to let them get ahold of it again. Therefore, I am taking it to my own detail shop to have the car cleaned up at my own considerable expense. I am not a complainer, an∂ I take no pleasure in writing negative reviews, but I am writing this in the hopes that I may save other people the same disappointment and frustration that I went through.

Celeste Furtado

★★★★★

6 months ago

I appreciated Christina! She was very helpful. I loved that I was up-to-date throughout the whole process of my car being serviced. I would 100% recommend having your vehicle serviced here.

m money (mmoney1616)

★★★★★

7 months ago

Caliber collision at S. Palo Verde is amazing. Meticulous details and exemplary customer service. Dennis and his team made what was a frustrating situation into something quick and painless. Best communication throughout the entire process that I've ever seen. And I got my truck back a week early and would never know I had an accident. Color match was perfect!

Stevie Alejandro

★☆☆☆☆

a year ago

Unfortunately I have had to make multiple trips (4 trips to the shop) for ongoing repairs and adjustments so I think the shop deserves a rating lower than 1... however, Patrick, my case manager, has corrected each of the problems satisfactorily. On the first trip, the vehicle was incomplete... 3 considerably large pieces were missing and the bumper was loose at the ends... on the second trip, the fender was not aligned... On the third visit they finally hooked up the turn signals and adjusted the door alignment... The fourth visit will be to replace the rear door seal which was affected during the repair. Aside from this, I had to buy a replacement battery when I took the vehicle out of the shop as the one I had got crossed due to the extended period of time it took to repair... 1 month for the repair...and my less than 2 year battery died... I would not go back to the shop, and I do not recommend it either.

Kaylah Kumlin

★★★☆☆

5 months ago

Christina was very communicative about the whole process. The repairs for what I came in looked great too. Where they lost me was when I was driving my car a couple days later, it shut off in the middle of me driving! Turns out they didn’t tighten the terminal on the battery…. And there’s scratches on my display screen, and they say they didn’t wipe the interior…. I won’t be going back.

ANNETTE SEBALLOS

★★★★★

5 months ago

I love this place wish every business would run like this one. Had my car fix was hit in a collision they took care of everything, very professional everyone in office, person taking car if the car, great communication, left my car in great shape inside and out!!! I would give them 10 stars if I could!!

Faith Nichols

★★★★★

3 months ago

Caliber Collision always does a great job! I never have to worry about their work. They are quick and courteous. I highly recommend them and their work!

Casey S

★★★★★

2 years ago

I was really pleased with the customer service that Caliber provided during a stressful time for me. Text updates almost daily and calls from the service agent frequently with status. They towed my vehicle directly to their facility on Research Ct, and I was able to go in same day and have it appraised. I wish I remembered the name of the employee who helped me that day, she was fantastic and honest. From there it was sent to this location to be worked on. There was a delay in parts, and I was without my vehicle for two months, but Geno kept me updated (and sane haha). My car looked amazing when I picked it up, and I am really grateful to everyone at caliber who worked on it. They also provide a lifetime warranty on work and will repair the vehicle if something goes wrong with their work which really gives me peace of mind. Thank you Geno and team! Also the after photo is after I have used the car and driven it. It's as good as new!

Armando Soto

★★★★★

6 months ago

Highly recommended. Christina our service advisor was amazing. She kept us in the loop during repairs. Repairs were done in a timely manner and as promised. Awesome work by shop personnel. Thanks!!

Maria Vega

★☆☆☆☆

Edited 3 months ago

The mechanics at this shop deemed the damage to my vehicle was "due to previous mechanical error" rather than from the collision that I was involved in.Therefore, the insurance company denied the repairs needed for my car to be as it was before the accident- not broken... I truly believe that I was brushed off as an ignorant woman and this incompetent shop got out of making the necessary repairs. I'd only owned the vehicle for 2 months prior to this accident and had not experienced the suspension issue that began immediately after being rear ended at a red light. I am beyond disappointed with how my claim was handled and absolutely will never recommend this shop to anyone I know. The ONLY reason I went there is because they are contracted with The General Insurance and that's who insured the person who hit me. They are good at cutting cost for each other and care little about inconveniences to customers...

Craig R

★★★★★

2 months ago

Christina made sure my car was taken care. She informed me of any parts that need to be ordered, took pictures and kept me up to date on the progress of my vehicle. Christina was 5 star and so was Caliber Collision. Thank you Christina and to everyone at Caliber Collision. Excellent job!

Cindy Osborn

★★★★★

4 months ago

Thanks to Patrick, Chris, Lisa and the technicians I have my car back to 100% working order. I had a warning light that was malfunctioning since an accident 1 1/2 yrs ago. It would work and then it would stop...I was beyond frustrated. Several other technicians at different repair shops couldn't figure it out. Then I found out about these guys. They understood my aggression and were bound and determined to fix it correctly and they did it! Always so pleasant and patient plus taught me a lot about my vehicle. They kept me updated on the progress as they were dealing with my insurance co, special order parts that were required, the works. I highly recommend these guys at Caliber Collison, hands down. I can't thank them enough. For the 1st time in 1 1/2 yrs I enjoy driving my car and using all the features I've been paying for. Thanks again guys...

Hilda Hdez

★★★★★

a month ago

Love their new location and like always they are awesome!!! I highly highly recommend them for anything that your vehicle needs. They stay in contact with the insurance and make everything so much easier!! Thank u Caliber!!

Melissa Copeland

★★★★★

a month ago

Excellent company. The car repair was perfect and it was completed on the day that they said it would. All of the employees are courteous and professional. Kudos to Caliber Collision.

Ginger Applegarth

★★★★★

3 weeks ago

This is the second time I've used Caliber Collision and once again they exceeded my expectations. Everyone in the office was a pleasure to deal with. Christina kept me updated throughout the process. Plus, the car was ready ahead of time. I hope to never be in an accident again, but if I am I will always choose Caliber Collision.