Sprinter of Tucson Repair Facility

Rory Cullen

★★★★★

a year ago

I can't speak to prices (it is Mercedes after all), but everyone at this location was great. We dropped in our RV on a Monday without an appointment due to an emergency failure in our EIS module. Despite having a full schedule for the week, they diagnosed by EOD Tuesday, and somehow had the parts and rig back to us on Friday afternoon. Ramon and everyone in service was great, and very sympathetic (as we live in our Sprinter RV full-time) Thanks for getting us back on the road!

carole petersen

★★★★★

2 months ago

We came from Canada in our Dodge Sprinter RV and had to stop in Tucson because of a problem with the engine's lack of power. We went to Sprinter of Tucson. We were very well received by Kyle and were given an appointment the same day for a scan to find the problem.

David Temple

★★★★★

3 months ago

5 Star Service and 5 Star people. Quote was right on, timing was within reason, great communication with informative discussion about future things to consider. The free Uber pickup and drop off to a nice hangout location was a plus! Recognizing Joshua for great customer care!

tom bradley

★★★★★

3 weeks ago

I try to time my trips to Tucson (from Oregon) so the skillful & communicative folks can service my Sprinter - with a special shout-out to Service Manager Kyle.

Kelly Spicer

★☆☆☆☆

6 months ago

Took my 2017 Sprinter Motorhome to them because the Brake pedal was low. They recommended a brake flush. Which they did for $278.42. They said it was good now. But it's not. Nothing changed. Brake pedal goes almost to the floor and I have to pump the brake to get it to come up to a usable level (typical of air in the brake lines). They did spend a lot of time making a long list of additional work they would like to convince me to pay them to do. I might consider it if they actually fixed the brakes like I paid them to do.

Nguyen Le

★★★★★

3 years ago

We were traveling from Houston to Anaheim when we experienced some issues with our Class C motorhome. We were 100 miles east of El Paso when I called & spoke to David on a Tuesday. He was able to give us an appointment for the following day. When we arrived at their facility, Ramon Sanchez was very friendly & helpful. We were very grateful to have found their facility.

Daren Abbott

★★★★★

a year ago

Very thankful to Kyle and the Sprinter Team for their excellent work and AWESOME customer service! We live full-time in our van and he was so very accommodating and got it back to us at days end while waiting for parts so we could have our own bed back! We have a great contact in the AZ area now. Thanks so much!

Jeremy Banning

★★★★★

a year ago

My sprinter broke down in Tucson and I would not have got on the road again without their help. Devin in the parts department has the knowledge of a skilled mechanic and was always ready to answer questions for me. When they didn’t have a part in stock he would go pick it up from another location and have it ready for me within hours. Hands down the best sprinter facility I have found out west!

Dieter Hinz

★★★★★

9 months ago

This was absolutely the best Service from a Mercedes shop we ever got. Very friendly the hole Team. We were coming from México with a failure in the Adblue system and without an appointment. They gave us support immediatly. The technical result was described professionell and understandable. Thanks a lot and we are now back on the road. Recommendation for all travellers.

Jill Wilson

★★★★★

a year ago

What exceptional service we received! We were traveling from Michigan and felt so comfortable with Ramon and his team and their expertise. They also provided transportation to the airport and delivered our RV to a storage facility when the service was complete. We highly recommend them!

Richard Hopley

★★★★★

10 months ago

Service agent Kyle and chief mechanic Tim were wonderful, and they finished my 200,000 A service faster than any other MB facility, but, dayumm, they need to put up a sign. I spent an hour searching for it, aided by both Garmin and Google maps, and passed it at least twice. Trust Google; it looks like a Prime warehouse, but I guess all those Prime vans were in for service.

Vilma Jordan

★★★★★

a year ago

If you ever in Tucson Arizona in need of RV repair or any service in your vehicle they're just the very best. In all you can think of, from customer service to bring water to your Dog while you waiting on your paperwork. They so amazing that can't find the right words for how amazing and professional they are. Really appreciate it very much thank you!! For being there for us. Recommend it to anyone and everyone. Again!! my gratitude for you !! Guys 🙏 ❤️ 💖 💕

Dean C

★★★★★

3 years ago

My experience with Mercedes/Sprinter service here was outstanding. I had several recalls to deal with, and some service concerns to address. From the prompt and courteous attention by the scheduler, to the final summary explanation of all work and charges, I was impressed. Kyle was very helpful in explaining all my options, describing in detail the pros and cons. He even made some helpful recommendations for dining while we waited. All work was completed on time, and below estimated cost. Will absolutely continue visiting this facility!

Callaghan Kevany

★★★★★

a year ago

Our sprinter broke down on tour, and Kyle was a light shining in darkness in our hour of need. We were treated like family, and our issues were resolved in record time. Kyle is the GOAT, and I cannot recommend this place enough! LETS GO KYLE!!!!!

CURT MAYBERRY

★★★★★

2 years ago

I had a check engine light on, so called up the shop, they got me scheduled for two days later (I wasn't in a real big hurry). I took the van in a day early, they took right in, got it diagnosed, let me know that the repairs would all be done under warranty, and had it done that same day. Great service and communication. I highly recommended.

mark gurley

★★★★★

4 years ago

My family and I were passing through Tucson in our Class B Sprinter Motorhome when we had a check engine light come on. Since we were in the middle of several thousand miles of travel, we wanted to check it out, and these guys really worked with us to get us set up. Calling around between Tucson and Phoenix, all of the other places would not even look at it for 5+ days but when we explained the situation to this team, they worked with us to fit us between their scheduled work to at least get the engine codes diagnosed. Once we got it diagnosed, it turned out not to be a safety critical thing so we were able to get back on the road, and made it all the way back home safely. So we were delayed for a few hours instead of several days. Communication was great and service was excellent. Id definitely recommend them.

Jacqueline Shinker

★★★★★

a year ago

Sprinter of Tucson is the best!!! Huge thanks to Kyle and Tim!!! Outstanding communication, rapid and great service! They have helped me multiple times when I'm traveling through Tucson. They are amazing!!!! Thanks you guys!!!