Caliber Collision

Melissa K

★★★★★

6 months ago

This was my second experience with this Caliber Collision location. Great customer service, friendly staff, timely updates, assistance with rental pickup and return. Hopefully I won't need collision repair again, but if I do, I will most definitely return to the Riverton location!

Chris Lee

★★★★★

8 months ago

Very quick, excellent and honest service. Our Honda Accord Hybrid car had been scraped by a Tesla that parked next to us. Caliber was able to remove the scrapes on the rear bumper and body, and match the original paint perfectly. We were also offered very friendly and useful advice on keeping the overall paint job in good condition. Customer service was excellent, we and our car were treated very well. I highly recommend this Caliber office in Signal Hill, CA.

Jahkwere Ogbundu

★★★★★

2 months ago

They did a very professional job and finished on time. They kept us informed each step of the way during the repairs.

Gabriela C

★☆☆☆☆

a month ago

Horrible services they got $11,000 from my insurance company to change my transmission they put a used one , didn’t work, they put a second one and I was still having problems with the accelerator, and my transmission was leaking out, but they keep putting excuses to not fix the problem, short story the report said it had a slight scratch in the pan , and they even said that they can’t honor my warranty because those were recent damages from a recent implant which it was false , I was driving only in the city because I was afraid to Go farther, the manager Denise was very rude, I ask her I wanted to speak to her supervisor and she said she would tell her to call me , it’s been two days and she never call me back, her name it’s Angy those two women are a joke , lack of professionalism and communication, plus they took two weeks to a inspection, don’t go to the one Willow in Long Beach .

Stephanie Whatcott

★★★★★

a year ago

My car was ready before expected and it looks beautiful. The team is very friendly and kept me informed the whole time.

Angelique Witherspoon

★★★★★

3 months ago

Caliber is the best place to go to have work done on your vehicle. They are professional and responsive.

Holly Fox

★★★★★

9 months ago

Amazing experience! Everyone was so helpful & prompt. They kept me informed every step of the way along with finishing my car a whole week earlier than expected. I would highly recommend them to anyone needing repairs.

Kimberly Olson

★★★★★

8 months ago

Caliber Collision did a great job!!! Texts kept us informed of progress and they got it done early!!! They also had the car cleaned up beautifully. We would highly recommend them and plan to use them again if needed!!!

Alyson Vasconcellos

★★★★★

a year ago

Just dropped my car off and was so lucky to have Jessica assess my vehicle. She was so detail oriented, kind and helpful. The entire team was friendly. I have full trust they will take good care of my car. Additionally the online estimate makes it easy and the cost was extremely fair and affordable. Thank you Jessica!

Bret Landrum

★☆☆☆☆

4 years ago

I’m going to keep this simple. We dropped off the vehicle on time and it sat in the same stall in the parking lot for a week before I had to call for a status update and nobody could tell me where it was at in the repair process (because they hadn’t started as promised). Then magically I got a text the next day saying they started repairs but the information was spotty so I had to call for updates. Nobody but the repair manager could answer any questions and she was always “out”. We also received our car back 2 weeks later than promised. Finally, they didn’t walk the car with us and when we got home we noticed two 6 inch long scratches on the opposite side of the car that are new. They said they’d repair them but now we have to take it back in for more repairs.

Pana S

★★★★★

3 years ago

Wow just wow... I had my doubts after some communication issue.... but man they delivered. Much props. Imma give 5 star 🌟 even though the communication wasn't there... but, because they're busy working on the car! My goodness the car 🚗 looks like it came out the factory 🏭. Thank you so much. I'm very particular and this came out brand new. Thanks to Arnold and his team for putting the extra mile effort. Much appreciated 🙏 . If yall want factory quality... go to caliber collisions 💥 🤙. I don't care about showing my license plate. Imma Give props where it's due. Arnold said hell deliver and he sure delivered! 👍👍Thanks again Arnold and your team at caliber collisions 💥. Yall did an Amazon job! They went the extra mile to make sure it's top shape and buff my headlight too! Put some respect on that! 💯

Kim Wilkey

★★★★★

a year ago

Excellent experience on the recent repair of damages to our Toyota. Customer service was great. Near daily communication kept us up to date on progress and next steps. Completed ahead of schedule. Quality of repairs looks to be good as well.

C C

★★★★★

10 months ago

My family has used Caliber collision in the past and this LB location has exceeded my expectations from an already good rep. The turn around time to get it back was so quick and Jesse was fast with repair quotes and updates. Carlos went above and beyond and my car looks brand new again!

Dez Weir

★★★★★

a year ago

Customer service was amazing. I got text reminders of the status updates almost daily for the whole month which was so nice! They worked with the insurance company of the responsible party after my accident and the process was simple on my part. They returned my vehicle spotless outside, and went above and beyond to clean the interior quite a bit as well. It was a welcome surprise!

Eric Vega

★★★★★

a year ago

I had an outstanding experience with Caliber Collision! My truck was in and out of the shop in just 3 days, and the process couldn’t have been smoother. The staff was incredibly professional and kept me updated throughout the entire repair process. They even coordinated with the rental company, which picked me up directly from the shop. When my truck was ready, I was able to leave the rental right there for easy pick-up—talk about convenience! I’m thoroughly impressed with their efficiency and customer service. Highly recommend!

Denise Richey

★★★★★

a year ago

My insurance recommended Caliber after a small crash left my car damaged and dented. The staff guided me smoothly through the repair process. They gave me updates and got my car back to beautiful a day earlier than expected. Although I hope never to damage the car again, I would definitely use Caliber Collision again.

John M

★★★★★

2 years ago

I received excellent service from Caliber Collision! Specifically, worked with the location at Willow and Redondo in Long Beach, CA. Elena, who worked the front desk, including the intake of customers, did an excellent job! Very friendly, courteous, and helpful! She anticipated everything ahead of time, including coordinating with the insurance company, calling the rental car company to arrange a ride for me to their location nearby, etc. without being asked. Mark Martinez was the tech rep I worked with. He communicated everything VERY well, answered all my questions, and made sure I knew exactly everything that was being done with my car. The work performed was excellent, and backed with their lifetime guarantee. My car was actually ready a little sooner than expected, which was great! The car was freshly washed and thoroughly cleaned, inside and out! Very nice! Would definitely give this crew here all of my auto body work I might need done in the future. Would not hesitate at all to recommend these guys to anyone looking for good, responsible, clean, and professional auto body work! Thanks, guys!