Caliber Collision

Tymber Marsh

★★★★★

2 months ago

Received a fantastic and warm service here! They did a wonderful job fixing up my car, and the staff were lovely. Isaiah kept me informed and was very detailed explaining the estimate and repair along with daily updates. Highly recommend this shop!

Ismail Ozkaya

★★★★★

2 months ago

Great repair! Consistent communication and clear breakdown of what was done from the start to the finish of picking up my vehicle. Thank you so much Isaiah, your customer service and dedication is very much appreciated. It is hard to find someone this dedicated in this service industry. I was impressed that he had taken photos while the tech was working on the vehicle. No gimmicks or hidden agendas. Also thank you to the front desk guy Micah, and most importantly the technician that did the work! Caliber Sweeley 1701 GREAT JOB!

Ronal Banegas

★★★★★

Edited 2 months ago

Great service Isaiah! He wrote a perfect estimate on my Rav 4's doors, he made sure his team did A+ quality work. Thank you Isaiah and Sweely tech paint team!

Brittany Brown

★★★★★

a month ago

Jim took care of my car after it was damaged from sliding in the snow storm. He was always updating me on my car everyday he worked. Car was done a week early exactly when my insurance stopped paying my rental. Car was perfect! Definitely will be back and recommend to my friends and family

G

★★★★★

2 months ago

Car was being repaired after an accident at a most inopportune time. Isaiah was great and the car was repaired well. Some nice extra touches to clean the mess from muddy hiking with a dog and other outdoor adventures made the whole experience a bit less awful. I appreciate everyone’s efforts greatly.

Paige

★★★★★

3 months ago

Micah and Isaiah were amazing to work with. Stellar customer service, I received multiple updates daily on the status of the vehicle. They also took the extra step to wash and vacuum my Mazda CX-5. Definitely will come back for any services needed, thanks guys!

Ken Rholl

★★★★★

3 months ago

Great service. Caliber interfaced with my insurance company to make the whole process easy. Jeff, my service advisor, was excellent going over the car with me before and after the repair. Car looks like new. Thanks!

David N

★★★★★

2 months ago

This was the best body shop I've ever been to! The front desk was extremely kind and provided frequent updates on the status of the repair. The owner was also very kind; the Korean gentleman assessed the damage and then provided a thorough explanation of what was repaired. Will be back for all future repairs!

Lovely Love

★☆☆☆☆

a month ago

Sketchy business practices!!! Please read All the 1 star reviews first to get a better understanding of this business. Please don’t let the 5 star average for this company fool you like I did!!! Even one customer mentioned “they asked me to pull out my phone to give them a 5 star review. once i got in my car, the electrical for my whole center console didn’t work”.

Debbie Ash

★★★★★

2 months ago

Caliber Collision did “restore the rhythm of my life” just as promised. I was served well from the time I dropped off and picked up my vehicle. Not only did an excellent repair on my rear bumper, but I was kept informed on the progress all along the way. AND, they went above my expectations and cleaned the inside and outside. I am very happy with Caliber Collision.

Renz Osia

★★★★★

5 months ago

Isaiah was a great communicator and kept me updated with my car repair status. The process went nice and smoothly, and most importantly quick. Thank you for the amazing work!

Rayshawn Gassaway

★★★★★

Edited 2 years ago

Isaiah assisted me and was very helpful from start to finish. Caliber completed the work within 5 business days, which was very fast. I will definitely use them again!!!

s b

★★★★★

a year ago

I came in for some repairs from a mild accident, baby my car looks brand new!( well kinda) 😂 Anywho, caliber took care of my car, all while keeping me informed every step of the way, via text & email. 10/10 recommend. The staff were also very welcoming and friendly through and through!

Kathryn Wiley

★★★★★

6 months ago

Wonderful customer service! Isaiah and Micah were fantastic and kept me updated with daily info about the vehicle repairs. Nobody wants to have to have body work done but when you do, you want to come here! And amazing — the Sang the Manager even gave me a complimentary ride to the Metro to help me get to work the day of my drop-off. Really fantastic team here at Caliber Sweeley.

M Hawkins

★☆☆☆☆

8 months ago

Poor quality of technical work: We took our Dodge Grand Caravan to caliber upon recommendation of USAA after hitting a deer. The car was drivable and had minor damage to the passenger's side of the front bumper. Caliber gave an estimate that was in the range of totaling the car, and we opted to retain the car so Calibur needed to reassemble it after partially dissassembling for the estimate, so we could drive it off. They charged $200 for their time to reassemble, however when we arrived to pick it up, they had placed the front bumper on with a couple of pieces of masking tape and used none of the hardware or Fasteners on the pasengers side that the bumper came in with. There is no damage to the bumper around the wheel well, however they did not replace any of the hardware or Fasteners that could have held-up the bumper in that area. I had to buy new hardware and fasteners which I'm sure the technicians left in the shop on the floor or in a trash can. So much for the $200 reassembly fee. I'm surprised the masking tape held-up the bumper on until I got home. When I got home I took the masking tape off and the bumper fell to the ground on the passengers side. I'm not sure what the $200 was for since this "reassembly" must have taken them all of 2 minutes. The bottom line is the car was in better shape when I drove it in than when I left with it. The front desk staff was awesome and helped in every way, however, I don't go to an automotive body shop for the quality of the front desk staff, I go to it because I'm counting on the technicians to care about the quality of their work just a little bit. And this is why I will not go back to Caliber Collision.

Alan Dozier

★★★★★

5 months ago

I had to have the passenger side mirror and window replaced on my Jeep. The Caliber Collision location on Sweeley St. in Alexandria did a great job on the repairs. The quality of the work was excellent and the repairs were done on the timeline they committed to. Thanks to Jeff for doing a great job in communicating the status of the work to me.

Christine and Mike Broadus

★★★★★

a year ago

Isaiah and the team at Calliber Collision are awesome. Fast service, clear explanations and were able to save a little off the estimate. And saved my golf ball that was lodged in the car! Highly recommend this location!