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About Business
For professional Car Repair care in Alexandria, VA, Alexandria, look no further than Passport MINI of Alexandria Auto Parts. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto parts market and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 22 pieces of feedback. They have become an integral part of the Alexandria, VA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Alexandria, Passport MINI of Alexandria Auto Parts is ready to assist with your next project or repair.
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Google Reviews
S Smith (Bones)
★★★★★ BLUF: Very chill, no pressure or stress buying my 2023 MINI Cooper S 2-door hardtop from Passport MINI! Did my homework on which MINIs I wanted to look at based on car reviews, CARFAX, and dealership reviews; then took my list of three to Passport Mini at about 3pm yesterday afternoon. Was initially greeted by MattM, who took all my info, then handed me off to JoeyK to get the ball rolling. After we reviewed my choices, Joey took me outside to look at the two I was most interested in... a 2-door & 4-door. Before we did the test drive, Joey familiarized me with all the buttons/tech in the car. Appreciated that he drives a 2025 MINI, which was evident from his ease and familiarity explaining everything. We took the 2-door for a drive in the city and then on the highway. That drive confirmed my purchase choice, so we began the paperwork. Passport has a relatively pain free paperwork system that's 90% automated. They were also able to beat my bank's financing, which got me under 5%. During this time, Joey ensured all my questions were answered and that I knew where I could refill my water bottle as well as find coffee and the restrooms. When it was time to sign all the papers, he directed me to IlyaK to wrap everything up. Ilya was also very professional and personable; making the process fly by as we talked about motorcycles. Also while I was getting my paperwork done, Joey brought my car inside for cleaning and filled up the gas tank; so by the time Ilya and I completed all the paperwork, my 2023 MINI was ready to roll. Overall... this was the best car buying experience I've had in the past 15 years, thanks to the expertise and customer service-oriented focus that Joey and Ilya provided at Passport MINI! Picture was taken this morning by the glow of our outdoor Yule lights.
Alex Jones
★★★★☆ If you are visiting this location for service, please ask for Carlos Vega to be your advisor. He was very professional and ensured I was taken care of. The only reason I don't give a 5th star is because of the person who performed the maintenance on my vehicle. I had to return a second time after leaving because the maintenance worker missed a hole in one of the lights that I had requested to be fixed.
corky buck
★★☆☆☆ ]my sales guy jeff was excellent.thars where it stops.bought a 2014 cooper s convert. in january.paid 13000 for it.drove the car 1000 miles decided i wanted an upgrade.called my sales guy told him was looking for a newer model mini told would like to trade mine in.wss offered 5000.i lost 8000.00 in 8 months doing business with them.no further reach out from them.i think i got ripped off
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